Medical Guardian Medical Alerts Review


Rating: 9.6 / 10 (Excellent)
451 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.
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How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Contract & Price
10/10
Reputation

Overall Rating: 9.6 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 9.5 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 10 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 9 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 10 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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451 Customer Comments & Reviews

Loading Reviews ...
Jay H
Richmond, Virginia
5/15/2016
My mom had a slight stroke but her fall risk has increased dramatically. Searching the internet for reviews on medical alert systems this came up as top rated. When I called I was very please with the service I received from Tracy and how detailed her information was. Tells me that she knows the product. I felt like the cost was reasonable and hope that IF mom ever needs to use it, the service will be just as promised.


Gail K
Wayne, New Jersey
5/13/2016
Jennifer was great to work with - very informative and not pushy at all. After reviewing many similar companies, I am happy I chose this one!


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Pamela R
Windsor, California
5/12/2016
We had to upgrade our device to the premium Guardian so that my mother can speak directly in the pendant from wherever she is. The extra monthly fee is well worth the peace of mind. Customer service was knowledgeable and very professional. Exchanging units was easy and stress free. Be sure you research other companies, many of them do not have as many features and they are more costly.


Lane Z
Essex, Maryland
5/2/2016
There are many medical alert systems on the market, so I did extensive research before deciding. There is no doubt in my mind that my decision was one of the best I have made in a long while. To a person, they are always polite, knowledgeable, and professional. We have set off many false alarms, and they are not angry at all when you tell them over and over that it was an accident. But not that long after we received our devices, my Mom had a genuine emergency, and an ambulance was summoned immediately, without needing to go through the time-consuming process of dialing 911 and providing all of your information. Medical Guardian already had on file our address, names, and people to... Read More


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Chad W
Hermitage, Pennsylvania
4/30/2016
After researching many different home medical alert systems, I choose the Medical Guardian system for my mother. I like that Medical Guardian offers USA based monitoring centers at a competitive price. I also like the Home Guardian base station. The buttons are large, clearly labeled and easy to use and the cellular connection is reliable if the phone line is not working. The last thing I want in an emergency is not to be able to get through to get help or to be confused about which button to push. In addition, having my mother’s emergency contacts on file with Medical Guardian is comforting. Giving emergency responders information like doctors contacts, preferred hospitals, prescription... Read More


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Susan T
Wolcott, Connecticut
4/29/2016
I have had my Medical Guardian for a few months now. Luckily I never had to use it but the peace of mind of it always being on my wrist is comforting. My husband does not worry now when he is at work. Everything about the Medical Guardian from ordering to set up has been simple. Thank you very much Susan


M
Marilyn H
Saint Paul, Minnesota
4/29/2016
Good product. Seems to work very well when we have tried a "test".


Evelyn K
Buckeye, Arizona
4/29/2016
I fell and they were right there


Floyd H
4/28/2016
I was extremely pleased at how easy it was to apply and then get started with your service. I feel real safe with your service because it is good no matter where I am if I need help. Hopefully I will never need your service however I am 75 years old and live by my self therefore you never know.


Nancy L
Plymouth, Indiana
4/28/2016
I love this button. I feel safe with it. I love that the base is small. I like the fact that it has fall detection and I can talk thru the button and not the base. I feel safe if I go outside.



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9.6 / 10
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  • 30 Day Money Back Guarantee
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
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