Compare LifeStation vs. LifeFone Medical Alerts

What’s the difference between LifeStation Medical Alert and LifeFone Medical Alert? See how our editors compare the two companies below.
Last Updated: January 17, 2018
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LifeStation Medical Alert
8.9 / 10 - Excellent
#5 in Medical Alerts
LifeFone Medical Alert
8.0 / 10 - Very good
#9 in Medical Alerts
vs

Key Facts

  • UL Listed and CSAA Five Diamond Certified monitoring center
  • 30 Day Money Back Guarantee for ALL Customers
  • Monitoring center located in the US (no outsourcing)
  • In business since 1977
  • Ability to dispatch emergency and non-emergency responders
  • Free, quick and easy installation (plug and play)
  • No landline required
  • A+ Rating with BBB
  • Prices starting at $24.95 per month
  • 480 ft. range standard, extendable to 1,500ft
  • A+ Rating with the BBB
  • Lifetime price & equipment guarantee. Spouses Free
  • Full product suite, including caregiver tools
  • 30-day money back guarantee
  • Waterproof pendants or wristbands
  • No time commitment
  • No activation and no equipment fees

OVERALL RATINGS

 LifeStationLifeFone
Equipment9/108/10
Monitoring9/108/10
Contract & Price10/108/10
Reputation9/108/10

Equipment Comparison

 LifeStationLifeFone
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Necklace
Wristband
Help Button Range
500 ft.
1,500 ft.
Base Station Backup Battery
32 hours
32 hours
Mobile/GPS Battery Life
120 hours
36 hours

Key Features

 LifeStationLifeFone
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

 LifeStationLifeFone
Equipment Warranty
LifeStation is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.
Each LifeFone unit is backed with a 100% Lifetime Warranty which replaces the equipment without additional cost

Monitoring Differences

 LifeStationLifeFone
Monitoring Options
Professionally Monitored
Professionally Monitored
Advertised Response Time
Approximately 20 seconds
Services
24/7 Monitoring
Emergency Dispatch
Automatic System Testing
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price Comparison

Starting Prices

 LifeStationLifeFone
Landline
$25.95
$24.95
Free Monitoring for Additional Person

Contract & Fees

 LifeStationLifeFone
Contract Required?
No
No
Activation/ Installation Fee
None
None
Equipment Fees
None
None
Cancellation Policy
Cancel any time with 30 days notice.
LifeFone will stop billing and will pro-rate a refund based on the amount a customer has pre-paid once they have returned the equipment .

Reputation & Professional Certifications

Professional Certifications

LifeStation
vs
LifeFone
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Underwriter's Laboratory (UL)

Additional Ratings

 LifeStationLifeFone
TrustPilot Rating
8.3 out of 10
9.1 out of 10
BBB Rating
A+
A+
BBB Postive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
6
Date Collected
2017-08-17
2017-08-17

Contact & Additional Information

 LifeStationLifeFone
Homepage URL
Headquarters Address
2 Stahuber Ave, Union, NJ, 07083
16 Yellowstone Avenue, White Plains, NY, 10607
Mailing Address
2 Stahuber Ave, Union, NJ, 07083
16 Yellowstone Avenue, White Plains, NY, 10607
Year Founded
2004
1976

Final Verdict

LifeStation Medical Alert has a higher overall rating than LifeFone Medical Alert. LifeStation scores better than LifeFone across: Equipment, Coverage, Maintenance & Repairs, Monitoring, Contract & Price, and Reputation. However, LifeFone scores better on Service Agreements.


Customer Comments & Reviews

S
scott d
Rochester, New York
10/5/2017
LifeFone Medical Alert review
I am so impressed with you people I actually dont worry about any medical issues I dont feel like im alone . thank you


Z
Zora
Pittsburgh, Pennsylvania
10/4/2017
LifeFone Medical Alert review
This is amazing. They call right away when I've fallen. They are always polite and kind. They thoroughly explained that they already contacted the ambulance and they called my family too. Super product with superior staff.


P
Pam
Valley Center, Kansas
9/1/2017
LifeStation Medical Alert review
My Mother purchased LifeStation while she was a caregiver for my Father. The home health nurse talked her into it because if Mom fell, no one would be there to take care of either of them. She had it for a year after Dad passed away and almost canceled it but decided not to. A month later she fell and broke her hip and couldn't move. She pushed her button and they responded quickly. She had the lock box so they didn't have to break her door to get to her. She had the wristband so she never removed it and thank goodness for that. She could have died before someone found her laying on the floor. We are glad every day that she keeps this system.

LifeStation  
Official Response

Reviews Administrator of LifeStation Medical Alert
Pam, thank you so much for sharing your story with us. We’re so glad LifeStation was able to help your mother during her emergency and ensure EMS came to her aid. It is our goal to provide our users and their loved ones with a sense of security that they can get help during an emergency.

J
John J
Milford, Connecticut
9/8/2016
LifeFone Medical Alert review
We are very pleased with the Lifefone system and service. I would highly recommend this system to anyone who needs a medical alert monitoring system.


D
dave B
New York, New York
9/6/2016
LifeFone Medical Alert review
We've had Lifefone for my mother for the past few years. The response time was very quick, and though I'm not someone who reviews products often, I can say we are very pleased with this product which works as advertised, and also with the kind customer service there. I trust we are in good hands with this. This is the type of product you hope you won't need, but when you do its important to know how well it works.