Compare LifeFone vs. Medical Guardian Medical Alerts

What’s the difference between LifeFone Medical Alert and Medical Guardian Medical Alerts? See how our editors compare the two companies below.
Last Updated: January 17, 2018
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LifeFone Medical Alert
8.0 / 10 - Very good
#9 in Medical Alerts
Medical Guardian
9.3 / 10 - Excellent
#2 in Medical Alerts
vs

Key Facts

  • Prices starting at $24.95 per month
  • 480 ft. range standard, extendable to 1,500ft
  • A+ Rating with the BBB
  • Lifetime price & equipment guarantee. Spouses Free
  • Full product suite, including caregiver tools
  • 30-day money back guarantee
  • Waterproof pendants or wristbands
  • No time commitment
  • No activation and no equipment fees
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment

OVERALL RATINGS

 LifeFoneMedical Guardian
Equipment8/1010/10
Monitoring8/1010/10
Contract & Price8/108/10
Reputation8/109/10

Equipment Comparison

 LifeFoneMedical Guardian
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Necklace
Wristband
Help Button Range
1,500 ft.
1,300 ft.
Base Station Backup Battery
32 hours
32 hours
Mobile/GPS Battery Life
36 hours
24 hours

Key Features

 LifeFoneMedical Guardian
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

 LifeFoneMedical Guardian
Cellular Provider Options
AT&T
AT&T
Equipment Warranty
Each LifeFone unit is backed with a 100% Lifetime Warranty which replaces the equipment without additional cost
Lifetime Warranty

Monitoring Differences

 LifeFoneMedical Guardian
Monitoring Options
Professionally Monitored
Professionally Monitored
Monitoring Center Type
Owned
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price Comparison

Starting Prices

 LifeFoneMedical Guardian
Landline
$24.95
$29.95
Cellular
$30.95
$34.95
Mobile/GPS
$42.95
$39.95
Free Monitoring for Additional Person

Contract & Fees

 LifeFoneMedical Guardian
Contract Required?
No
No
Activation/ Installation Fee
None
None
Equipment Fees
None
None
Free Trial Period
30 Day Free Trial
Cancellation Policy
LifeFone will stop billing and will pro-rate a refund based on the amount a customer has pre-paid once they have returned the equipment .

Reputation & Professional Certifications

Professional Certifications

LifeFone
vs
Medical Guardian
  • Underwriter's Laboratory (UL)
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

 LifeFoneMedical Guardian
TrustPilot Rating
9.1 out of 10
8.2 out of 10
BBB Rating
A+
A+
Date Collected
2017-08-17
2017-08-17

Contact & Additional Information

 LifeFoneMedical Guardian
Homepage URL
Headquarters Address
16 Yellowstone Avenue, White Plains, NY, 10607
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
16 Yellowstone Avenue, White Plains, NY, 10607
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
1976
2005

Final Verdict

Medical Guardian Medical Alerts has a higher overall rating than LifeFone Medical Alert. Medical Guardian scores better than LifeFone across: Equipment, Coverage, Monitoring, and Reputation. However, LifeFone scores better on Service Agreements. Both companies score similarly on Maintenance & Repairs, and Contract & Price.


Customer Comments & Reviews

David K
O'Fallon, Missouri
12/5/2017
Medical Guardian Medical Alerts review
I had mobile help equipment before I switched to Medical Guardian and mobile help was a nightmare! In six months to a year I had AT LEAST 100 false "fall detected" alerts! I now have had Medical Guardian using the active guardian unit for a week and am much happier! ONE false "fall detected" alert in a week instead of usually multiple per day previously! Oddly that one happened when I removed the unit from the charger which was on a chest at neck height and placed it around my neck? Also, only ONE piece of equipment to deal with instead of 3 previously! AND that piece of equipment only needs charging every 3 - 5 days instead of daily! Negatives? Only one. Monitoring is about $10/month more expensive than previously. Solely due to that I am giving this company a 4 star rating. The only other minor negative is the representative did not discuss getting a lock box for the key, and once I received the unit had to call back and order the lock box, delaying use of the unit about a week! Come on people! You MUST have a lock box if you use this unit. You DO NOT want the emt's kicking your door down if you have an alarm and ESPECIALLY not for a false alarm! This WOULD have happened with the previous mobile help unit had I not had the lock box. I had a false alarm when the pendant was on a dresser immobile and I was on the phone and did not hear the false "fall detected" alert. Next thing I know, the emt's were at my door yelling "are you ok?"! SO......Medical Guardian, tell people they NEED the lock box, or better just include it in the equipment! Also lower the price of your service to a competitive level! Then you would get a 5 star rating!


S
scott d
Rochester, New York
10/5/2017
LifeFone Medical Alert review
I am so impressed with you people I actually dont worry about any medical issues I dont feel like im alone . thank you


Z
Zora
Pittsburgh, Pennsylvania
10/4/2017
LifeFone Medical Alert review
This is amazing. They call right away when I've fallen. They are always polite and kind. They thoroughly explained that they already contacted the ambulance and they called my family too. Super product with superior staff.


C
Carol C
Lexington, North Carolina
9/6/2017
Medical Guardian Medical Alerts review
I prefer to wear the alarm using the belt clip, rather than around my neck. It will not stay clipped. Very poorly made. Called company to tell this. Customer service rep said , "I've never had anyone else who wore it on belt." Really ? C'mon ! Company answers alarm calls quickly.


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John J
Milford, Connecticut
9/8/2016
LifeFone Medical Alert review
We are very pleased with the Lifefone system and service. I would highly recommend this system to anyone who needs a medical alert monitoring system.


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dave B
New York, New York
9/6/2016
LifeFone Medical Alert review
We've had Lifefone for my mother for the past few years. The response time was very quick, and though I'm not someone who reviews products often, I can say we are very pleased with this product which works as advertised, and also with the kind customer service there. I trust we are in good hands with this. This is the type of product you hope you won't need, but when you do its important to know how well it works.


R
Randi G
Morganville, New Jersey
2/29/2016
Medical Guardian Medical Alerts review
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.


J
JAMES b
Dallas, Georgia
3/13/2015
Medical Guardian Medical Alerts review
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them