Medical Guardian Medical Alerts Review


Rating: 9.6 / 10 (Excellent)
451 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.
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How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Contract & Price
10/10
Reputation

Overall Rating: 9.6 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 9.5 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 10 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 9 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 10 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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451 Customer Comments & Reviews

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J
John O
Hillsboro, Oregon
5/16/2018
On occcasion, when I've tested the call button, the dispatcher who answers can't hear me, but I can hear him or her clearly. When he or she calls me back on the unit, everything is fine--clear, good volume, no issues. In the most recent test I did last week, there was no issue with the dispatcher not being able to hear me when I pressed the button. Battery life is terrific. I often go three days without recharging--best I've seen among products like these. Dispatchers and sales staff are very nice, knowledgeable, and helpful.


J
Jacqueline g
Newark, New Jersey
5/16/2018
I feel so much more confident having a Medical Guardian. If I have a medical emergency, help is only a push button away.


K
kimberly k
San Jose, California
5/16/2018
I haven't had to use your services, but when I did a trial test you were efficient and courteous.


C
Carol
Newark, New Jersey
5/16/2018
I want to Thank Medical Guardian Medical Alert for my sense of security. I can go out and know if I need medical assistance it is there with a push of a button. I do not have to know the address because the GPS will find me. I now go out more and enjoy life!


N
Nancy Z
Chicago, Illinois
5/16/2018
I decided to contact Medical Guardian after ending up in the hospital again because of medical problems I have. My family and friends have been worried about my safety after losing my husband two years ago. I have fallen several times in the last two years and the last time really scared me so I knew it was time to look into having an easy way to get help. Once I spoke with someone with Medical Guardian I knew I was making the right choice. After activating my system I immediately felt relief. My family and friends were also relieved when I let them know. I accidentally hit my button the other day and I wasn’t near the speaker and my cell phone started ringing. I apologized for... Read More


R
Ruth A
Chicago, Illinois
5/16/2018
Within a month or so after beginning to use the Medical Guardian, my husband lost his balance while arising from his lift chair and the chair fell over on top of him. While trying to help him, I fell. I pushed the button and told our problem. A little while later the fire department was inside the front door asking where we were. They got us up and checked our vitals and locked the door. Our medical info was on the refrigerator magnets which came with our kit. My husband has the Medical Guardian with the portable transmitter. He does all the shopping and I know he is being watched over while he is out. My daughter said that one use was worth the price.


A
Alice C
Atlanta, Georgia
5/16/2018
Having lived alone for 25 years, I can truly say I don’t feel alone anymore now that I have Medical Guardian. It’s great to have peace of mind that in an emergency all I have to do is press a button. Their response is immediate and courteous. Thank you Medical Guardian.


R
Rob
Toronto, Ontario
5/16/2018
I have nothing to compare MG too. But, as my first experience and without any need to activate, this system was easy to set up and appears to be "ready to work" if needed. I need to make sure that my mom in law does her monthly tests.


V
Vicki
Dallas, Texas
5/16/2018
At first I wouldn't have even given you guys a 3 star but after talking to Customer Service and how helpful they were I did at least do that. When my Mom fell on April 27th at 4am the operator took the information, hung up from my Mom which lives alone since my Dad passed on Feb. 1, and called me. My husband and I were out of town (2 1/2 hours away) and was told Mom had fallen and couldn't get up. I hung up and called the people that was helping watch her. Then the operator called back about 10 min. later and said my Mom had called a second time. I had to tell them the lock box was on the door and the code. one would think that information was in the computer. When I asked why they... Read More


M
Michael K
Dallas, Texas
5/16/2018
I bought this for my Mother who lives alone and drives nearly 100 miles daily to Visit My Father who is a Nursing Home . We the whole Family are very pleased to know Mom has help at the Push of a button anyplace she may be.



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9.6 / 10
  • Most Popular Choice - A+ Rating with the BBB
  • 2 FREE Months of Service - Limited Time Offer
  • 30 Day Money Back Guarantee
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment