Medical Guardian Medical Alerts Review
419 Customer Reviews - see all reviews
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.
- A+ Rating with the BBB
- 1,300 ft. button range & 72 hour Backup Battery
- Mobile (with GPS) & Fall Detection systems available
- UL and CSAA Five Diamond Certified Monitoring Centers
- No long-term Contracts
- FREE Equipment, Activation, and Shipping!
- Price Lock Guarantee & Lifetime Warranty on Equipment
Latest Medical Guardian Reviews
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I prefer to wear the alarm using the belt clip, rather than around my neck. It will not stay clipped. Very poorly made. Called company to tell this. Customer service rep said , "I've never had anyone else who wore it on belt." Really ? C'mon ! Company answers alarm calls quickly.
While my dad was a customer we had a good experience. Once he moved into an assisted living center we found that the device was no longer working due to cell coverage. I called to cancel the service but was told by a representative that there was another option. I explained my dad's living situation and after an hour on the phone with her she had me convinced we had another option. I wanted to think about it so I called back a week later and the rep I got this time said all the info she gave me was incorrect and that there was a third option. All the while the billing cycle continues. When I called to change the service to the third option I was told that the information I had received on... Read More
I bought our Medical Guardian service plan a number of months ago. This system is approved as being adequate supervision of the person you are charged with caring for. The necklace is easy to put on and remove with magnetic closure in back. An extra bonus is that I myself was included on the plan. Very satisfied with our plan.
I arranged for the Medical Guardian Alert system for my 80 year old mother. Your pricing is great and the service has been excellent. The set up was so easy. Thank you for giving me the piece of mind that my mother can receive help with the push of one button. She is also very happy with the system. Thank you, Tammy L. McClellan
I would've awarded 5 stars if the charging base were a bit less particular about how the mobile device is placed in it. Charging hasn't always succeeded.
The initial signup process was excellent and all of the components were received as promised. The setup process as easy to do, however, my unsuspecting mother was talked in to a maintenance plan that was not discussed with me during the initial signup process.
Very professional sales staff that recommended what would be right for my situation. The equipment is very easy to and use. The response to the tests was rapid and the voice at the other end was professional and helpful.
i am new to the company and fortunately have not needed their services but but the knowledge that they are there if needed is very reassuring both to me and my children. delivery of the unit was a little slow but the initial testing was most positive in the speed that the signal was acknowledged. the lock box is a great idea to keep the EMTs from breaking down the door, and Guardian was very gracious in providing a second lock box when we felt we had to change the code. all in all, to date, most satisfied.
Thankfully, I haven't had to use the medical alert, yet. When I first inquired about the alert, everyone I talked to was knowledgeable and very helpful. Since everyone was so helpful, I decided that it would fulfill what I needed so I ordered it. It came within a few days and I had it operating within a short time. It has given me a new sense of security.
Excellant service, product delvery and functionality. Would highly recommend. Best product on the market, have tried a few that do not offer what Medical Guardian offers. Using AT&t as their proviver adds additinal protection. You need to know on mobile devices who the carrier is and their coverage in you neighbohood. Thanks, I thought finding the right comcpany was never going to happen. My mother is 90 Yrs. old and loves it.
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