Medical Guardian Medical Alerts Review


Rating: 9.6 / 10 (Excellent)
451 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.
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How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Contract & Price
10/10
Reputation

Overall Rating: 9.6 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 9.5 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 10 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 9 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 10 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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451 Customer Comments & Reviews

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Carolyn H
Dallas, Texas
5/24/2018
I have not had to use it yet. I am very happy how it arrived and it was easy to set up. I am very satisfied with it, but one thing I wish it had is a monthly check to see if it is working. The light on the base flashes different colors all the time and I am never sure if it is working. Is it alright for me to push the button once in a while to check to see if it is working? Thank you very much. Carolyn Hadley


M
Maria B
Miami, Florida
5/22/2018
On February 15 my husband fell in our house he wears your bracelet and push the button two or three times no response from your service. He spend five hours in the floor before he could crawl to a phone and call for help as a result he is still in a wheel chair so we are very desapointed about your product. Maria Bravo rating below average


M
Marie J
Atlanta, Georgia
5/17/2018
Sometimes it seems like it takes a while for an operator to answer. Haven't tested it away from home yet but hope to do so this weekend. Also wish you didn't have to carry a separate phone system but have it all in one wrist band or pendant.


S
Shirley
Phoenix, Arizona
5/17/2018
Happily, I have not had to actually "use" the system but the system arrived quickly, was easy to set up and gives me a sense of comfort knowing that I can reach help quickly.


P
pamela j
Seattle, Washington
5/17/2018
They take long time to answer the phone when you call them.


J
John C
Los Angeles, California
5/17/2018
The minute I placed the medical alert pendant around my neck, I felt safe, secure and protected at home in the event of an accident, especially while taking a shower.


R
Richard W
Dallas, Texas
5/17/2018
I lived by myself since the death of my wife late December of last year. My kids and I were concerned that I was now by myself (73 years old) and needed something to alert someone if I had fallen and couldn’t get up or had a medical emergency. After some extensive research by my kids and myself, we collectively decide that Medical Guardian was the best choice to place the support of my life in. I have been using their mobile device since January of this year and it has proven to be very durable and reliable. I play golf three times a week and not only does it provide emergency services for me but also for anyone else in my group! It acts like a 911 call. I always explain the use of... Read More


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Betty B
Ashburn, Virginia
5/16/2018
So far I feel that my Stepmoms feeling safer, knowing there's a way to get help if she falls. But when we did a test Monday, it took a while before we got an answer. Also she's got bad hearing and some people can't understand her. That part worries me.


E
Ella S
Denver, Colorado
5/16/2018
This is a wonderful service. They send help right away even if it is pushed. Accidently. I hope I don’t do that again!!!!!


M
Marylyn O
Ashburn, Virginia
5/16/2018
I am relieved to have the services offered, but, when demonstrating the Medical Guardian Alert response to my son, it's mym and my son's belief that the response to my "test" took far too long. ( I had Advent Security System in my home prior to my move to this apartment. They always answered by the third ring. Just mentioning it because you asked for a comment. Sincerely, Mrs. Marylyn O'Brien



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9.6 / 10
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  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
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  • Price Lock Guarantee & Lifetime Warranty on Equipment