Medical Guardian Medical Alerts Review


Rating: 9.3 / 10 (Excellent)
421 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.

How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
8/10
Contract & Price
9/10
Reputation

Overall Rating: 9.3 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 10 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 9.9 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 8 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 9 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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421 Customer Comments & Reviews

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David K
O'Fallon, Missouri
12/5/2017
I had mobile help equipment before I switched to Medical Guardian and mobile help was a nightmare! In six months to a year I had AT LEAST 100 false "fall detected" alerts! I now have had Medical Guardian using the active guardian unit for a week and am much happier! ONE false "fall detected" alert in a week instead of usually multiple per day previously! Oddly that one happened when I removed the unit from the charger which was on a chest at neck height and placed it around my neck? Also, only ONE piece of equipment to deal with instead of 3 previously! AND that piece of equipment only needs charging every 3 - 5 days instead of daily! Negatives? Only one. Monitoring is about... Read More


D
Donna
Vernon Hills, Illinois
11/24/2017
You cannot find anything on their website -- have to call or give all your info for a brochure. Turn off.


C
Carol C
Lexington, North Carolina
9/6/2017
I prefer to wear the alarm using the belt clip, rather than around my neck. It will not stay clipped. Very poorly made. Called company to tell this. Customer service rep said , "I've never had anyone else who wore it on belt." Really ? C'mon ! Company answers alarm calls quickly.


N
Nicole
San Diego, California
7/15/2017
While my dad was a customer we had a good experience. Once he moved into an assisted living center we found that the device was no longer working due to cell coverage. I called to cancel the service but was told by a representative that there was another option. I explained my dad's living situation and after an hour on the phone with her she had me convinced we had another option. I wanted to think about it so I called back a week later and the rep I got this time said all the info she gave me was incorrect and that there was a third option. All the while the billing cycle continues. When I called to change the service to the third option I was told that the information I had received on... Read More


R
Rita G
Aurora, Colorado
7/2/2017
I bought our Medical Guardian service plan a number of months ago. This system is approved as being adequate supervision of the person you are charged with caring for. The necklace is easy to put on and remove with magnetic closure in back. An extra bonus is that I myself was included on the plan. Very satisfied with our plan.


T
Tammy M
Birmingham, Alabama
4/27/2017
I arranged for the Medical Guardian Alert system for my 80 year old mother. Your pricing is great and the service has been excellent. The set up was so easy. Thank you for giving me the piece of mind that my mother can receive help with the push of one button. She is also very happy with the system. Thank you, Tammy L. McClellan


F
franksloan505@gmail.com
Rio Rancho, New Mexico
3/2/2017
I would've awarded 5 stars if the charging base were a bit less particular about how the mobile device is placed in it. Charging hasn't always succeeded.


T
Tim
Walled Lake, Michigan
2/24/2017
The initial signup process was excellent and all of the components were received as promised. The setup process as easy to do, however, my unsuspecting mother was talked in to a maintenance plan that was not discussed with me during the initial signup process.


Steven A
Red Bank, New Jersey
2/19/2017
Very professional sales staff that recommended what would be right for my situation. The equipment is very easy to and use. The response to the tests was rapid and the voice at the other end was professional and helpful.


Bruce N
Sunnyvale, California
2/14/2017
i am new to the company and fortunately have not needed their services but but the knowledge that they are there if needed is very reassuring both to me and my children. delivery of the unit was a little slow but the initial testing was most positive in the speed that the signal was acknowledged. the lock box is a great idea to keep the EMTs from breaking down the door, and Guardian was very gracious in providing a second lock box when we felt we had to change the code. all in all, to date, most satisfied.



Top Rated
Our Partner
9.3 / 10
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment