Medical Guardian Medical Alert Review

#2 in Medical Alerts

Why They’re an Excellent choice

Medical Guardian is one of the most respected names in medical alerts, earning an A+ Rating with the Better Business Bureau. Their hardware is well manufactured & their service is exceptional at a competitive price.

What's Included with Medical Guardian:

  • Free Equipment, Free Activation and Free Shipping
  • Price Lock Guarantee - No Long Term contracts 
  • Wristbands, necklaces & clip ons are waterproof
  • 24-Hour access to phone operators
  • 72-Hour battery backup in case power goes out
  • Home, Mobile (with GPS) and Fall Detection products are available

 

Beth's Donnelly's Story from Medical Guardian on Vimeo.

Products

Product Comes With... Features Monthly Quarterly Annual Add-ons/Accessories

Classic Guardian

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Base Station

Choice of water-resistant neck or wrist pendant

Utilizes landline phone connection

1,300 ft2 button-to-base station range

Two-way communication available through base station

72-hour back up battery life

$29.95

 

$89.85

 

 

$325.45

* Discount: 1 FREE month of service ($27.45/month)

Additional water resistant neck or wrist pendants ($2/ea/month)

Stationary wall mounted button ($2/ea/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Home Guardian

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Base station

Choice of: water-resistant neck or wrist pendant

Wirelessly connects via AT&T Cellular Network (no landline req.)

600 ft2 button-to-base station range

Two-way communication available through base station

30-hour back up battery life

Automatic Fall Detection pendant available (as an add-on)

$34.95

$104.85

 

 

$384.45

* Discount: 1 FREE month of service ($32.04/month)

Additional water resistant neck or wrist pendants ($2/ea/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Automatic Fall Detection pendant ($10/ea/month)

Mobile Guardian

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Base station

Choice of: water-resistant neck or wrist pendant

Charging cradle

Leather carrying case

Wirelessly connects via AT&T Cellular Network (no landline req.)

350 ft2 button-to-base station range

Two-way communication available through base station

Portable base station that can travel with the user wherever they go

GPS-enabled with exact location tracking capabilities

24-hour fully charged battery life

$39.95

$119.85

 

 

$439.45

* Discount: 1 FREE month of service ($36.62/month)

Additional water resistant neck or wrist pendants ($2/ea/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Premium Guardian

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Wearable two-way communication device

Charging cradle

Belt clip

Wirelessly connects via AT&T Cellular Network (no landline req.)

Unlimited range

Wearable two-way communication

Water-resistant

GPS-enabled with exact location tracking capabilities

36-hour fully charged battery life

Automatic Fall Detection capabilities available (as an add-on)

$49.95

$149.85

 

 

$549.45

 

* Discount: 1 FREE month of service ($45.45/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Automatic Fall Detection capabilities ($10/ea/month)

 

Plans and Additional Costs

Length of Contract

 3 months. Client can go month-to-month after the initial 3.

Equipment Costs

 None (FREE)

Activation/ Installation Fees

 None (FREE)

Shipping Costs

 FREE Ground Shipping

Cancellation Fees

 None

Price-lock Guarantee

Medical Guardian’s Price Lock Guarantee locks in your price for the duration of your service—we promise that your rates will never go up!

 

Monitoring

  • 24/7/365 medical monitoring that’s 100% US-based and NEVER outsourced.

  • Ability to dispatch both emergency (police, fire, paramedics), and non-emergency (family, friend, neighbors) help.
  • UL Certified: A UL Certification is recognition of the highest set of standards for safety and reliability. With medical alarms, time is the most critical factor, and the UL standard ensures that you or your loved ones get the proper and immediate assistance you may need.

  • CSAA Five Diamond Certified: The CSAA Five Diamond Central Station Certification Program is awarded to those monitoring centers that are committed to achieving excellence in the following areas: upholding and exceeding quality criteria standards, providing the highest level of customer service, ensuring all emergency operators are certified with the CSAA training series, raising the industry’s standards, and reducing false dispatches. There is no room for error when an emergency strikes, and this certification program provides you or your loved ones with the guarantee of receiving the best possible service.

Learn more

 

Customer Service & Support

Available 7 days a week, Medical Guardian’s Client Services department is available to help maintain and update client accounts, and help with everything from billing to device activation, and troubleshooting.  Their Client Services representatives answer the phone quickly and are patient as they attend to the needs of the customer.  

Who is Medical Guardian? from Medical Guardian on Vimeo.

 

Installation 

  • Plug and play: all of Medical Guardian’s devices are free to activate and easy to install
  • Helpful installation videos are available on the Medical Guardian website or a customer service representative will kindly walk you through the process. 

 

The Fine Print:

  • $30/mo for landline
  • $40/mo for cellular
  • AARP Recommended
  • A+ Rating with BBB
  • Central Station Alarm Association International (CSAA) Five Diamond Certified

 

Additional Features

For $45/month, or $15/month more than their standard landline-based device & monitoring, Medical Guardian offers something they call FallAlert, which is a unit with built-in fall detection technology.

How does fall detection work? Well, basically the senior wears a FallAlert enabled device on the outside of their clothes - either a pendant or belt clip - the same as they'd wear any alert. However, FallAlert devices have accelerometers in them, which recognize when a fall has taken place & automatically call for help, even if the medical alert button has not been pressed.

False alarms happen. However, when we asked Medical Guardian about how frequently they made the claim that "90% of seniors experience 1 or fewer false alarms per month."   

The Bottom Line:

Medical Guardian is this year's top all around pick for best medical alerts when factoring in price & service quality relative to consumer value.

Latest Reviews

8.77
Based on customer reviews
322 Reviews
Start your review for
Medical Guardian Medical Alert
S
Suzanne
Medical Guardian Medical Alert review
12/7/2016
So far, so good. The customer service reps are pleasant.

J
Josefina Potesak
Medical Guardian Medical Alert review
12/6/2016
So far we are Hapoy and the feeling of knowing my mother in law is protected in case of an emergency is very important to us

G
George M. Ajjan
Teaneck, New Jersey
Medical Guardian Medical Alert review
12/6/2016
Ordering and setup were fine but a lockbox that was ordered was not delivered or installed. I tried calling and was left on hold for over 10 minutes and hung up. I sent an e mail but have not been answered (it's over 3 days now).

D
Debby Greenberg
Herndon, Virginia
Medical Guardian Medical Alert review
12/6/2016
When I started shopping online, I found a few reviews including one with your company ranked #1. After doing my diligence of comparing, I chose yours -- and your saleswoman made the process much easier. So I am betting it's true that your customer service is better than most, based on the competence and confidence I found in talking with her I appreciate your offering a solid service at a fair price with a straight-forward deal. Thanks for being there for my mother if she needs a helping hand some day!

J
Jamie
Medical Guardian Medical Alert review
12/5/2016
Fast and polite service