Medical Guardian Medical Alert Review


Rating: 9.3 / 10 (Very good)
378 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is Medical Guardian rated?
10/10
Equipment & Features
10/10
Coverage
9/10
Maintenance & Repairs
10/10
Monitoring Services
8/10
Service Agreements
8/10
Cost
9/10
Reviews

Why They’re an Excellent choice

Medical Guardian is one of the most respected names in medical alerts, earning an A+ Rating with the Better Business Bureau. Their hardware is well manufactured & their service is exceptional at a competitive price.

What's Included with Medical Guardian:

  • Free Equipment, Free Activation and Free Shipping
  • Price Lock Guarantee - No Long Term contracts 
  • Wristbands, necklaces & clip ons are waterproof
  • 24-Hour access to phone operators
  • 72-Hour battery backup in case power goes out
  • Home, Mobile (with GPS) and Fall Detection products are available

 

Beth's Donnelly's Story from Medical Guardian on Vimeo.

Products

Product Comes With... Features Monthly Quarterly Annual Add-ons/Accessories

Classic Guardian

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Base Station

Choice of water-resistant neck or wrist pendant

Utilizes landline phone connection

1,300 ft2 button-to-base station range

Two-way communication available through base station

72-hour back up battery life

$29.95

 

$89.85

 

 

$325.45

* Discount: 1 FREE month of service ($27.45/month)

Additional water resistant neck or wrist pendants ($2/ea/month)

Stationary wall mounted button ($2/ea/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Home Guardian

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Base station

Choice of: water-resistant neck or wrist pendant

Wirelessly connects via AT&T Cellular Network (no landline req.)

600 ft2 button-to-base station range

Two-way communication available through base station

30-hour back up battery life

Automatic Fall Detection pendant available (as an add-on)

$34.95

$104.85

 

 

$384.45

* Discount: 1 FREE month of service ($32.04/month)

Additional water resistant neck or wrist pendants ($2/ea/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Automatic Fall Detection pendant ($10/ea/month)

Mobile Guardian

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Base station

Choice of: water-resistant neck or wrist pendant

Charging cradle

Leather carrying case

Wirelessly connects via AT&T Cellular Network (no landline req.)

350 ft2 button-to-base station range

Two-way communication available through base station

Portable base station that can travel with the user wherever they go

GPS-enabled with exact location tracking capabilities

24-hour fully charged battery life

$39.95

$119.85

 

 

$439.45

* Discount: 1 FREE month of service ($36.62/month)

Additional water resistant neck or wrist pendants ($2/ea/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Premium Guardian

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Wearable two-way communication device

Charging cradle

Belt clip

Wirelessly connects via AT&T Cellular Network (no landline req.)

Unlimited range

Wearable two-way communication

Water-resistant

GPS-enabled with exact location tracking capabilities

36-hour fully charged battery life

Automatic Fall Detection capabilities available (as an add-on)

$49.95

$149.85

 

 

$549.45

 

* Discount: 1 FREE month of service ($45.45/month)

Lockbox ($2/ea/month, FREE with annual plan subscription)

Automatic Fall Detection capabilities ($10/ea/month)

 

Plans and Additional Costs

Length of Contract

 3 months. Client can go month-to-month after the initial 3.

Equipment Costs

 None (FREE)

Activation/ Installation Fees

 None (FREE)

Shipping Costs

 FREE Ground Shipping

Cancellation Fees

 None

Price-lock Guarantee

Medical Guardian’s Price Lock Guarantee locks in your price for the duration of your service—we promise that your rates will never go up!

 

Monitoring

  • 24/7/365 medical monitoring that’s 100% US-based and NEVER outsourced.

  • Ability to dispatch both emergency (police, fire, paramedics), and non-emergency (family, friend, neighbors) help.
  • UL Certified: A UL Certification is recognition of the highest set of standards for safety and reliability. With medical alarms, time is the most critical factor, and the UL standard ensures that you or your loved ones get the proper and immediate assistance you may need.

  • CSAA Five Diamond Certified: The CSAA Five Diamond Central Station Certification Program is awarded to those monitoring centers that are committed to achieving excellence in the following areas: upholding and exceeding quality criteria standards, providing the highest level of customer service, ensuring all emergency operators are certified with the CSAA training series, raising the industry’s standards, and reducing false dispatches. There is no room for error when an emergency strikes, and this certification program provides you or your loved ones with the guarantee of receiving the best possible service.

Learn more

 

Customer Service & Support

Available 7 days a week, Medical Guardian’s Client Services department is available to help maintain and update client accounts, and help with everything from billing to device activation, and troubleshooting.  Their Client Services representatives answer the phone quickly and are patient as they attend to the needs of the customer.  

Who is Medical Guardian? from Medical Guardian on Vimeo.

 

Installation 

  • Plug and play: all of Medical Guardian’s devices are free to activate and easy to install
  • Helpful installation videos are available on the Medical Guardian website or a customer service representative will kindly walk you through the process. 

 

The Fine Print:

  • $30/mo for landline
  • $40/mo for cellular
  • AARP Recommended
  • A+ Rating with BBB
  • Central Station Alarm Association International (CSAA) Five Diamond Certified

 

Additional Features

For $45/month, or $15/month more than their standard landline-based device & monitoring, Medical Guardian offers something they call FallAlert, which is a unit with built-in fall detection technology.

How does fall detection work? Well, basically the senior wears a FallAlert enabled device on the outside of their clothes - either a pendant or belt clip - the same as they'd wear any alert. However, FallAlert devices have accelerometers in them, which recognize when a fall has taken place & automatically call for help, even if the medical alert button has not been pressed.

False alarms happen. However, when we asked Medical Guardian about how frequently they made the claim that "90% of seniors experience 1 or fewer false alarms per month."   

The Bottom Line:

Medical Guardian is this year's top all around pick for best medical alerts when factoring in price & service quality relative to consumer value.

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Latest Reviews

8.65
Based on customer reviews
378 Reviews
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S
Sherri Daniels
Salem, South Carolina
1/21/2017
The unit works off cell towers in your area and we could not get a signal at our location which was surprising because it is not in a rural area. They sent a another unit which connects to the phone line in the house which worked fine. The landline model is cheaper per month and covers a larger area. I didn't give them a higher rating because the person who sold it to me didn't tell me there were two choices. Customer service has been very helpful with set up and switching out the unit.

L
Lori Brown
1/21/2017
Bill was extremely helpful and knowledgeable. Returned my calls promptly and explained everything thoroughly. Only con was ordered unit on tues. Was told it would ship Wednesday and possibly have by friday. It did not even ship til friday.

C
[email protected]
,
1/20/2017
In speaking with Gia via chat and on the phone, she was very very helpful. A pleasant lady. If anyone is interested in a Medical Alert System to give these folks a call and ask questios & I am sure you will be treated as an individual and receive answers. Just waiting to receive my system & thought it would be here by tomorrow (Sat.) but now looks like Monday, but that's ok.

C
Carrie
Anacortes, Washington
1/20/2017
System seems to be working Ok no Emergency's yet. So all is good.

Judy Haver Ernst
1/20/2017
It came charged and worked well from the beginning. When I called to activate the man was very cheerful and willing to help me. Getting started was a seamless experience. I especially like that the alert around my neck is so light weight.

D
[email protected]
1/20/2017
I liked the helpfulness of the customer service rep. She walked us thru the process of activating the base unit and provided other useful information. The wireless base unit is great because we can plug it in anywhere in the house without worrying about a phone jack. When testing the unit, the voice came thru loud and clear on the base unit. The only criticism is the way the lanyard cord is structured. You can pull out some slack to position the pendant at the breastbone but there is no good way to secure that cord once positioned. It eventually slides lower and for a short person like my mom, she could accidentally activate it by leaning against kitchen counters. We hope we won't need it... Read More

P
Paul Carlton
Huntsville, Alabama
1/19/2017
Everything came as ordered. Set up was easy and the rep on the phone walked through each step with professionalism. All equipment work great and the response test went smoothly. The only thing about the equipment is the watch type button appears to be cheaply made. The bottom itself is fine, just the band that comes with it. Not sure how long it will last.

J
John
1/18/2017
Easy setup and great people on the phone.

Ame Sands
Detroit, Michigan
1/16/2017
The transaction was very quick. The security specialist was very knowledgeable and able to thoroughly answer all my questions to make my decision easier. Competitively priced and fast ship.

S
Steven Malone
1/16/2017
My sales representative was Lenny. He was very courteous and understanding of my needs during our phone conversation. He made me feel relaxed and answered all my questions to my satisfaction. Prior to calling, I had investigated several other companies and systems and I was pretty sure the Premium Guardian system was the system I was going to get I like ordering things like this over phone instead of online because I want to hear directly a person and I like to ask questions. It gives me a better feel for the company and how they do business than just filling out an order online. Lenny made me feel confident that I had made the right decision. I had specific questions on the response... Read More

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