Medical Guardian Medical Alerts Review
451 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.
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451 Customer Comments & Reviews
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After a lot of shopping around for a medical alert device my mother and I settled on Medical Guardian. We worked with Katie Lynott and found her to be very kind and easy to work with.
We've had this system for over a year and it has been horrible. We got the fall detection and it didn't register even 1 of Mom's falls but would regularly give false alarms when she was sitting quietly watching t.v. We contacted the company and they sent a new button and we sent the old on back, same problems. We went through this 3 times and then told them to cancel the fall detection and we sent back all of the buttons except one regular button. When they billed for the new year, they billed again for fall detection and we have yet to get them to credit it back.
The sales associate was courteous without being too pushy. Very knowledgeable. Product received promptly. This would be 5 stars but it was frustrating not being able to locate help on a Sunday to activate device.
I was fairly disappointed in my experience with Medical Guardian. The rep I dealt with, Joe Fanelli, was very encouraging and helpful on the phone, but poor on the follow through once he bagged the sale. I was promised free shipping, a free lockbox and a particular rate (that ended up being confusing and higher than I had thought). When my confirmation email arrived, I saw that $10 shipping had been charged and it took a lengthy call and eventually a supervisor to fix that. At the same time, the price was higher than quoted -- the supervisor promised to amend that -- and we will see if that has been done once the credit card statement arrives. I told them that I wanted to cancel the... Read More
From initial contact to activating my system I was totally satisfied with my treatment by each of the Medical Guardian representatives. I received my equipment on time and in excellent condition. The setup process was easy and the operators that I spoke to during the testing phase were courteous and efficient. I am sure I made the correct decision in placing my life safety in Medical Guardian's "hands".
Update: We were able to initiate the device, so far OK service, pleasant and patient response So far, a disappointment. My trip into NYC to help my elderly aunt has been a waste of time and effort- the unit will not charge up.
The decision to choose Medical Guardian for my elderly father was easy. My representative Tim was patient and compassionate through the process. He followed up with me to ensure all my questions were answered and never pressured me to purchase or upsell a plan that didn't fit our needs. I am confident that my dad will receive the same level of service if a medical alert situations occurs. Thanks for being there Medical Guardian when I can't be.
I've already put a review but I'll do another one and I think that this company is great very helpful and informative not to mention that the gentlemen Jason Clarkson was super friendly and knowledgeable and was patient and let me understand everything in full. I recommend this company to anyone
I am basically happy with Medical Guardian. However I do think that customers should be offered both the neck pendent & the watch . I would like the ability to switch back & forth. Thx
Unit seems to work well and I love that it has 2 devices. Wonderful peace of mind for a single parent living alone!
- Most Popular Choice - A+ Rating with the BBB
- 2 FREE Months of Service - Limited Time Offer
- 30 Day Money Back Guarantee
- 1,300 ft. button range & 72 hour Backup Battery
- Mobile (with GPS) & Fall Detection systems available
- UL and CSAA Five Diamond Certified Monitoring Centers
- FREE Equipment, Activation, and Shipping!
- Price Lock Guarantee & Lifetime Warranty on Equipment