Medical Guardian Medical Alerts Review


Rating: 9.3 / 10 (Excellent)
421 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.

How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
8/10
Contract & Price
9/10
Reputation

Overall Rating: 9.3 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 10 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 9.9 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 8 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 9 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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421 Customer Comments & Reviews

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M
mlr
Oakland Gardens, New York
4/4/2016
Arrived late. Incorrect order. One week has elapsed and still awaiting credit to account as well as correct pendant.


S
Susan N
San Rafael, California
3/29/2016
We are a new customer and have just set up the equipment so we are not able to comment on the service. I will say that the set up was very easy. The customer support and service have been wonderful. Thank You, Susan Nalducci


S
Sally
Greensboro, North Carolina
3/23/2016
it was easy to purchase. He answered all of my questions. It arrived less than a week later. It was activated with no problems. Now my family has peace of mind


V
Veronica L
Escondido, California
3/16/2016
The phone call I had with Paul was a positive one. He explained everything to me to where I understand and didn't have to ask a second time. The only problem I had was that I had not even finished reading about it online when he called. You need to give people a little bit more time to finish reading about your product before calling.


Cecilia S
Houston, Texas
3/14/2016
Erin was the best. We bought from your company because she was allways so kind and patient with all the questions Thank you


C
Carlos M
Marysville, Washington
3/14/2016
I spoke with Eron Brin she was very helpful getting me set up with my new system. The equipment came in a day early, i also requested a lock box that will be send to me very soon, all i can say you have a excellent staff please let them know i /we appreciated everything they do every day. Also when i set up my box the operator answer in less than 30 seconds that its a plus in my book. I am extremely happy with the system and service. I give you 5 Stars Carlos E


J
Jack R
New Orleans, Louisiana
3/4/2016
Except for a wait getting through to someone for the initial activation (I left my number and they called me back within an hour), everything is as advertised. The system is remarkably simple to use and set up. The instructions on the phone were easy to understand and the lady I spoke to answered all of my questions. When the button was pressed for a test, the operator answered within 15 seconds, knew my fathers' name, and exactly where he was, and asked him what assistance he needed. I have the premium plan for my dad and like knowing that if he takes a fall, the system will automatically contact an operator. I find the service to be very reasonably priced for the peace of mind that it... Read More


C
Carol H
Las Vegas, Nevada
3/3/2016
I received my order for the Medical Guardian product, and immediately opened to go through all the set up instructions. The instructions were very easy to follow, the receiver/cellular connection is easy to understand and read, and the button appears to be of good quality. My only concern at this point is the fact that I attempted to phone the Technical Assistance service using the number provided in the materials, and I was on hold for so long, I gave up. I almost packaged the thing up, and sent it back. However, I did call the other number provided for activation. I was on hold for a time, but finally made contact with someone who showed me courtesy and was helpful in answering any... Read More


R
Randi G
Morganville, New Jersey
2/29/2016
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.


J
JAMES b
Dallas, Georgia
3/13/2015
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them



Top Rated
Our Partner
9.3 / 10
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment