Medical Guardian Medical Alerts Review


Rating: 9.6 / 10 (Excellent)
451 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.
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How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Contract & Price
10/10
Reputation

Overall Rating: 9.6 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 9.5 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 10 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 9 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 10 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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451 Customer Comments & Reviews

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J
James P
Ventura, California
6/22/2016
After a lot of shopping around for a medical alert device my mother and I settled on Medical Guardian. We worked with Katie Lynott and found her to be very kind and easy to work with.


C
Cindy P
Billings, Montana
6/18/2016
We've had this system for over a year and it has been horrible. We got the fall detection and it didn't register even 1 of Mom's falls but would regularly give false alarms when she was sitting quietly watching t.v. We contacted the company and they sent a new button and we sent the old on back, same problems. We went through this 3 times and then told them to cancel the fall detection and we sent back all of the buttons except one regular button. When they billed for the new year, they billed again for fall detection and we have yet to get them to credit it back.


B
Bridget T
Jonesboro, Arkansas
6/13/2016
The sales associate was courteous without being too pushy. Very knowledgeable. Product received promptly. This would be 5 stars but it was frustrating not being able to locate help on a Sunday to activate device.


Carol B
Santa Fe, New Mexico
6/13/2016
I was fairly disappointed in my experience with Medical Guardian. The rep I dealt with, Joe Fanelli, was very encouraging and helpful on the phone, but poor on the follow through once he bagged the sale. I was promised free shipping, a free lockbox and a particular rate (that ended up being confusing and higher than I had thought). When my confirmation email arrived, I saw that $10 shipping had been charged and it took a lengthy call and eventually a supervisor to fix that. At the same time, the price was higher than quoted -- the supervisor promised to amend that -- and we will see if that has been done once the credit card statement arrives. I told them that I wanted to cancel the... Read More


D
DON M
Derry, New Hampshire
6/10/2016
From initial contact to activating my system I was totally satisfied with my treatment by each of the Medical Guardian representatives. I received my equipment on time and in excellent condition. The setup process was easy and the operators that I spoke to during the testing phase were courteous and efficient. I am sure I made the correct decision in placing my life safety in Medical Guardian's "hands".


Diana C
New York, New York
6/5/2016
Update: We were able to initiate the device, so far OK service, pleasant and patient response So far, a disappointment. My trip into NYC to help my elderly aunt has been a waste of time and effort- the unit will not charge up.


W
Wendy C
Phoenix, Arizona
6/4/2016
The decision to choose Medical Guardian for my elderly father was easy. My representative Tim was patient and compassionate through the process. He followed up with me to ensure all my questions were answered and never pressured me to purchase or upsell a plan that didn't fit our needs. I am confident that my dad will receive the same level of service if a medical alert situations occurs. Thanks for being there Medical Guardian when I can't be.


J
Julissa P
Orlando, Florida
5/23/2016
I've already put a review but I'll do another one and I think that this company is great very helpful and informative not to mention that the gentlemen Jason Clarkson was super friendly and knowledgeable and was patient and let me understand everything in full. I recommend this company to anyone


Joan K
Westland, Michigan
5/21/2016
I am basically happy with Medical Guardian. However I do think that customers should be offered both the neck pendent & the watch . I would like the ability to switch back & forth. Thx


B
Beth E
, California
5/17/2016
Unit seems to work well and I love that it has 2 devices. Wonderful peace of mind for a single parent living alone!



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9.6 / 10
  • Most Popular Choice - A+ Rating with the BBB
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  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
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  • Price Lock Guarantee & Lifetime Warranty on Equipment