Old Republic Home Warranty Review


Rating: 8.1 / 10 (Excellent)
80 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from some partners. 
Learn more.
Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.

How is Old Republic rated?

Breakdown

7/10
Coverage
10/10
Reputation
8/10
Contract & Price
7/10
Claims & Service

Overall Rating: 8.1 / 10 (Excellent)

For 40 years, Old Republic Home Protection has remained among the three largest home warranty companies in the industry, providing comprehensive coverages for homeowners, home buyers, and real estate agents alike. Although their plans offer full protection for most systems and appliances, they can be rather pricey depending on the area of coverage and size of the home. Overall, Old Republic is a reliable option for anyone looking for enhanced protection and round-the-clock claims processing.

Coverage

Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$250
Typical Systems Benefit Limit
$1,000

Coverage - 7 / 10

Old Republic Home Protection offers three home warranty plans, the Standard Platinum, and Ultimate. The Standard coverage protects all main systems and most appliances, and clients can build on that coverage to customize their plans. The company also offers optional coverage for certain less usual items such as salt water equipment and ornamental fountains. On the downside, Old Republic's typical appliance benefit limit is $250, and their systems limit is $1,000, which is less than what other home warranty providers are currently offering.

What does Old Republic cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
Display Less
1 More

Exclusions

For a full list of Old Republic exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $295
Minimum Contract Length
13 month(s)
Online Quote/Application

Contract & Price - 8 / 10

Old Republic plans are on the higher end in terms of price, with annual premiums ranging from $260-$500 depending on the state, size, and condition of the home. Contracts with this company may be cancelled upon mutual agreement, in which case the customer would be entitled to a pro-rata refund of the paid plan fee minus a $50 processing fee and service costs.

Sample Contract

Old Republic provides a sample contract for potential customers on its website: Old Republic Sample Contract

Cancellation Policy

This Plan is non-cancellable, except for 1) nonpayment of fees; 2) fraud or misrepresentation of facts material to the Plan or a request for service thereunder; 3) upon mutual agreement between you and ORHP; or 4) if you harm or threaten the safety or well-being of ORHP, any employee of ORHP, a Service Provider, or any property of ORHP or of the Service Provider. If Plan is cancelled, you shall be entitled to a pro-rata refund of the paid Plan fee for the unexpired term less service cost incurred and a $50 processing fee. If a refund calculation results in you owing us for services rendered, we will bill you the net amount due or the unpaid Plan Contract fee, whichever is less.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 7 / 10

Old Republic charges a different trade call fee, ranging from $55 to $100, depending on the state, size, and condition of the home. They have the standard 30-day waiting period before coverage can begin, a 30-day recall period on labor, and mostly restrict customers to their network of contractors, unless they have been previously authorized by the company. Nevertheless, Old Republic does have a 24/7 claims department, which many customers find convenient and isn't offered by all home warranty companies.

Old Republic Reputation

Company Details

Year Founded
1974
NHSCA Membership
Number of Employees
550
BBB Rating
A+
BBB Rating
11
BBB Neutral Reviews
3
BBB Negative Reviews
113

Reputation - 10 / 10

Old Republic Home Protection is NHSCA-certified and accredited by the Better Business Bureau. The company holds an A+ rating with the BBB and a composite score of 3.81 out of 5 stars based on 140 reviews. There have been a substantial number of complaints filed against the company, yet they have resolved each issue and seem committed to providing a good customer experience.

Contact & Additional Information

Homepage URL
Company Phone
(800) 445-6999
Mailing Address
P.O. Box 5017, San Ramon, CA, 94583
Year Founded
1974

Leave a comment for Old Republic Home Warranty
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

80 Customer Comments & Reviews

Loading Reviews ...
L
Larry S
Las Vegas, Nevada
4/12/2017
Worse warranty company. Unqualified technicians. My realtor got this for me and can't wait until it expires. Couldn't do the job and then bailed.


L
locouch
Pearland, Texas
4/9/2017
Called in for my water heater. They said someone would contact me in 24 hours. 24 hours later, I called the company to see when someone would come out. He replied, tomorrow. So Thursday through Saturday, I was without hot water. He arrives Saturday and says he will need to order a part that would come in Tuesday. Tuesday evening I call him and he says the part is in and schedules my appointment for the next day 11 - 3. Take off of work to let him in. It's now 3:30 and he hasn't arrived nor has he called. When I call him, he tells me another job is running behind but he will be right over. Call back at 5...he'll be right over as soon as he finishes the other job. He arrives at... Read More


Crystal L
Falls Church, Virginia
4/6/2017
I have had Old Republic for 3 years and was super disappointed that they sent me a plummer for an emergency situation who wasn't very good, he came to my house on Saturday and cut a hole in my wall then decided he didn't have the equipment to do the work. He said he needed to come back on Tuesday. I called Old Republic and told them I was not happy with the effort and they informed me the plummer said that someone had tried to "fix" the problem before him so I wasn't covered. I told OR I didn't agree and all I had tried to do is get the leak to stop. I was put on hold for 20 minutes then told to call back. I did, explained the situation all over again. Long story short, OR wasn't a... Read More


M
Mike
Phoenix, Arizona
2/10/2017
Basically ORHP feels it’s ok to charge service fees when no service was provided. I’ve been a customer of three different home warranty companies, and while they are all difficult to do business with, ORHP is hands down the worst and by a far margin. So the long story… I woke on a Saturday morning and was greeted by a broken water heater. I called ORHP who said they would submit a priory request and should hear from someone within a few hours. Sunday rolls around with no contact from anyone. I call the service provider they gave the job to who tells me they can’t do anything on the weekend as they don’t have access to any parts (are they working out of their garage?). He continues to... Read More


Angie O
Adamsville, Alabama
1/16/2017
I am really surprised at all the negative reviews. We bought our house in Feb 2016 and paid for a home warranty policy with ORHP at that time. We purchased the "Ultimate" plan. During the first 4 months we had a couple of claims. On a claim for our AC....suddenly our AC stopped cooling. It was blowing, but just not cooling. Of course the first thing you think of is freon but I called ORHP who contacted a contractor immediately. These people failed to show up. I tried to call but no one answered. I left a message but they did not return my call. I called ORHP back and they told me that I could try to get another service contractor they work with and gave me another number. I... Read More


M
Minh
1/11/2017
**Avoid this company at all cost!** We have a ceiling fan in the kitchen with a remote control. It is not working and the contracting company they sent out told me it was the remote control, but Old Republic told me they only cover the fan, not the remote. Are you kidding me? The remote control and the fan are one unit. How can you pick and choose what to cover?!! So I told the customer rep I'd like to cancel my plan and she said she would transfer me to that department. I waited for a little bit and an auto voice came up saying that the cancel department was on the line and then promptly said "Thank you. Good-bye!" It was not even a real person, just a way to avoid to process my... Read More


Brandon M
Garland, Texas
1/10/2017
Had setup appointment for Plumber to come out to look at toilet. When we flush it backs up into the walk-in shower in the bathroom. The plumber tries to clear drain. Walk out to "make a phone" to Old Republic to get authorization to move forward to next step. The Old Republic calls me and informs me what the plumber is going to do next. Old Republic informs me the Plumber cannot clear drain, needs to remove the toilet to clear the line which I am told is not covered by the plan according the Old Republic. The cost to remove the toilet is $125 REALLY? Now the plumber comes back after talking to Old Republic to move forward to remove toilet. NOW the plumber informs me that he does not have... Read More


P
Pj S
Pooler, Georgia
1/8/2017
I had problems with my AC Unit . They sent service tech. Out . Charged me 75.00 just to say : Nothingness is wrong . I contacted an another AC company ( One that IS NOT CONTRACTED ) through Old Republic and found out , compressor is bad !! Now considering LEGAL ACTION against them . NOT A GOOD COMPANY TO DO BUSINESS WITH !!! This is your warning people. Don't take my word for it : Do YOUR RESEARCH on them .


P
P S
Clover, South Carolina
12/22/2016
My heating system had been running constantly for several days, I submitted a new request online last night. This morning, received a call and informed that a technician would be calling to arrive this afternoon. He did, fixed the problem! 4 Stars so they don't get overly confident!


J
JoAnn
Santa Fe Springs, California
12/15/2016
I had to have a water heater replaced, they sent out a company that said the water heater was coved but I needed $600 more for different lines and a vent to be replaced I looked up the company on Yelp and they had 1 star with so many complaints it was overwhelming complaints of up charging and shoddy work, I called Old Republic and asked for a different company to do the install and they said no I had to use them or take a check for just the water heater and no installation reimbursement. I asked for the manager and they said take it or leave it. I took the cash and paid a reliable installer and still saved money with him charging for the instillation. You should not have to use a... Read More



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry