Old Republic Home Warranty Review
80 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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80 Customer Comments & Reviews
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Worse warranty company. Unqualified technicians. My realtor got this for me and can't wait until it expires. Couldn't do the job and then bailed.
Called in for my water heater. They said someone would contact me in 24 hours. 24 hours later, I called the company to see when someone would come out. He replied, tomorrow. So Thursday through Saturday, I was without hot water. He arrives Saturday and says he will need to order a part that would come in Tuesday. Tuesday evening I call him and he says the part is in and schedules my appointment for the next day 11 - 3. Take off of work to let him in. It's now 3:30 and he hasn't arrived nor has he called. When I call him, he tells me another job is running behind but he will be right over. Call back at 5...he'll be right over as soon as he finishes the other job. He arrives at... Read More
I have had Old Republic for 3 years and was super disappointed that they sent me a plummer for an emergency situation who wasn't very good, he came to my house on Saturday and cut a hole in my wall then decided he didn't have the equipment to do the work. He said he needed to come back on Tuesday. I called Old Republic and told them I was not happy with the effort and they informed me the plummer said that someone had tried to "fix" the problem before him so I wasn't covered. I told OR I didn't agree and all I had tried to do is get the leak to stop. I was put on hold for 20 minutes then told to call back. I did, explained the situation all over again. Long story short, OR wasn't a... Read More
Basically ORHP feels it’s ok to charge service fees when no service was provided. I’ve been a customer of three different home warranty companies, and while they are all difficult to do business with, ORHP is hands down the worst and by a far margin. So the long story… I woke on a Saturday morning and was greeted by a broken water heater. I called ORHP who said they would submit a priory request and should hear from someone within a few hours. Sunday rolls around with no contact from anyone. I call the service provider they gave the job to who tells me they can’t do anything on the weekend as they don’t have access to any parts (are they working out of their garage?). He continues to... Read More
I am really surprised at all the negative reviews. We bought our house in Feb 2016 and paid for a home warranty policy with ORHP at that time. We purchased the "Ultimate" plan. During the first 4 months we had a couple of claims. On a claim for our AC....suddenly our AC stopped cooling. It was blowing, but just not cooling. Of course the first thing you think of is freon but I called ORHP who contacted a contractor immediately. These people failed to show up. I tried to call but no one answered. I left a message but they did not return my call. I called ORHP back and they told me that I could try to get another service contractor they work with and gave me another number. I... Read More
**Avoid this company at all cost!** We have a ceiling fan in the kitchen with a remote control. It is not working and the contracting company they sent out told me it was the remote control, but Old Republic told me they only cover the fan, not the remote. Are you kidding me? The remote control and the fan are one unit. How can you pick and choose what to cover?!! So I told the customer rep I'd like to cancel my plan and she said she would transfer me to that department. I waited for a little bit and an auto voice came up saying that the cancel department was on the line and then promptly said "Thank you. Good-bye!" It was not even a real person, just a way to avoid to process my... Read More
Had setup appointment for Plumber to come out to look at toilet. When we flush it backs up into the walk-in shower in the bathroom. The plumber tries to clear drain. Walk out to "make a phone" to Old Republic to get authorization to move forward to next step. The Old Republic calls me and informs me what the plumber is going to do next. Old Republic informs me the Plumber cannot clear drain, needs to remove the toilet to clear the line which I am told is not covered by the plan according the Old Republic. The cost to remove the toilet is $125 REALLY? Now the plumber comes back after talking to Old Republic to move forward to remove toilet. NOW the plumber informs me that he does not have... Read More
I had problems with my AC Unit . They sent service tech. Out . Charged me 75.00 just to say : Nothingness is wrong . I contacted an another AC company ( One that IS NOT CONTRACTED ) through Old Republic and found out , compressor is bad !! Now considering LEGAL ACTION against them . NOT A GOOD COMPANY TO DO BUSINESS WITH !!! This is your warning people. Don't take my word for it : Do YOUR RESEARCH on them .
My heating system had been running constantly for several days, I submitted a new request online last night. This morning, received a call and informed that a technician would be calling to arrive this afternoon. He did, fixed the problem! 4 Stars so they don't get overly confident!
I had to have a water heater replaced, they sent out a company that said the water heater was coved but I needed $600 more for different lines and a vent to be replaced I looked up the company on Yelp and they had 1 star with so many complaints it was overwhelming complaints of up charging and shoddy work, I called Old Republic and asked for a different company to do the install and they said no I had to use them or take a check for just the water heater and no installation reimbursement. I asked for the manager and they said take it or leave it. I took the cash and paid a reliable installer and still saved money with him charging for the instillation. You should not have to use a... Read More