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- Multi-year discount available
- No home inspection required
- File claims online or by phone
Old Republic Home Warranty Review
ConsumersAdvocate.org
156 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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156 Customer Comments & Reviews
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Worst customer service experience, perhaps in my lifetime. I've never yelled at a customer service rep, never felt so disrespected. I would never recommend this company and will be changing home warranty providers the minute my policy expires. Waste of time and money.
God forbid you don't call them 1st to schedule a service visit in an emergency situation while your 400 miles away from home. They do not even attempt to help just decline coverage because you chose to have repairs by local licensed contractor no exceptions. They must be your first and only call and then as other reviews state good luck!!
Beyond a doubt the worst company I have ever dealt with. They find ways to not repair what should be covered items. They used a repairman with us who wasn't even listed on the web. He took our $75 service call fee and we never heard from him again. Old Republic couldn't even reach the guy. 8 weeks later and our microwave still has not been fixed.
My experience is that this company does not want to fix anything. They make you pay the $75 service call and then they don't want to replace the existing appliance with the same caliber and quality. When I offered to pay the difference in what they covered, it turns out that I would only get $25 towards replacing a $400 ceiling fan and I would be on my own to have it installed because they only covered a "standard" (meaning bottom of the line cheap and who cares if it matched the decor of your home) fan and its installation. Since the guy already showed up to do that, there were no more benefits available. Never mind that NO work was done and no fan received. Also, the guy showed up... Read More
Total scam. Too much fine print they claim to avoid payment. Avoid at all costs!
I had some pool issues. (Filter, control panel, pool light). I called Old Republic to start a claim and they said it looked like it would be covered. They sent a technician out from an outside pool company, which is standard practice, to make a report. Old Republic denied the claim stating that pool and control panel were the types that aren’t covered, and she blamed on the technician’s report. The woman from Old Republic explained everything to me and added that the pool guy said, “not to worry, that he would give me a good deal to fix it himself”. Hmmm... Someone trying to make a buck perhaps? Anyway, I disputed Old Republic, I sent emails from the builder stating what type of pool and... Read More
This is a scam - they have many loopholes and never replace anything
OK people don't waste your money on this company! One Republic. They ask so many in depth questions to get you confused to begin with then after you want service on anything they tell you its not covered! Are you kidding me.....they try NOT to cover you on things based on the screwed up questions to throw you off its sickening to tell you this but its true. I'm not disgruntled I'm pissed as you pay a lot of money for a plan for them to find ways on NOT to cover things. I will be reporting them to BBB as well.
Our home was covered by Old Republic as the result of the purchase of our home. Our garage door opener stopped working shortly after our purchase. OR provided rapid response and the repairman was at our home very quickly. That was the end of the good service. I was very upset with the quality of the replacement and the lack of quality of workmanship. The new opener was an inferior model (less power) with only one opener (we previously had two) for a double garage door and the wiring looked like it was installed by a child. When I called OR to complain, I was told I received a new opener to replace the broken one and that this was a closed case. Nothing else. Never use this company.
I just bought the house in May but when we moved in the air condition in one of my kid's room was not working and I called them to fix it. They came out and SAID " SORRY, BUT SOMETHING LIKE THIS IS A BIG JOB" And we can not cover it for you. They recommended to call the office and left. Next thing I rec the bill for $75. My refrigerator's door was not closed all the way and the ice maker was not making ice. They came and said" Sorry, this has to call the office for specialist about the manufacture" we can not fix it right away. Next 2 weeks later I rec another $75 to come out and say that to me. I got so mad and called them to cancel my policy in September,2018. Now check this out. They... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone