Old Republic Home Warranty Review
82 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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82 Customer Comments & Reviews
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If I could give a zero rating I would. I purchased their "platinum" "top of the line " plan and less than 3 months into my home I learn what a joke Old Republic is. Bought a home less than 3 months ago and for piece of mind I purchased a home warranty for a home that was 20 years old. Less than 3 months in the House my HVAC unit goes out in the middle of Phoenix Summer. I think "it's a great thing I have Home Warranty. They specifically told me that my A/C unit was covered. They send out a technician the next day and I am told by Old Republic that my AC unit is still under manufacturer warranty and that warranty superceeds my home warranty. What does this mean to me? This means the... Read More
Hold times are way to long. I called and had my request escalated after being on hold for 1 hour and 20 mins. They said dispatch will contact someone to come to my house and you will have a email with in 1 hour and A day has gone by and I have nothing and my AC is blowing hot air and it is 108 outside.
The worst home warranty company to deal with. Not only are the wait times forever long so is the service for repair. Ac goes out and they expect you to wait 5 days to get repaired at earliest. After paying for their service for 10 years this is the way they provide customer service. Don't use them.
We have had four seperate contracts on separate houses over the last 12 years with Old Republic. Over this period, outside of the last years, we have been incident free. But, the current house has had multiple large issues mainly with appliances. Each incident resulted in replacement of the Appliance. Each time the process took between 4-8 weeks to remedy, and no less than 12 or more calls to follow up on each work order because they will NEVER follow up!!!! This last incident was a $500 built in microwave/vent-a-hood. Online service request made on 5/18/17. Their service provider came out took my $75 check, took measurements and specs of machine, told me the unit was shot and needed to be... Read More
I have been without a fully charged AC unit for about a month now. That means it runs constantly except for a few hours at night. Resulting in a power bill HUNDREDS of dollars higher than average! The first call to Old Republic a month before that was answered by a tech in a smart car that did not do anything other than get out of his car and charge the unit then leave. This time a contractor showed up actually knew what an AC unit was and found the condenser coil had a hole in it. Contractor stated that ORHP did not want to replace the unit and that he could not locate the coil due to the age of the unit. After contacting ORHP I was told they could order the part. Since then it has been... Read More
I have been without a fully charged AC unit for about a month now. That means it runs constantly except for a few hours at night. Resulting in a power bill hundreds of dollars higher than average! The first call to Old Republic a month before that was answered by a tech in a smart car that did not do anything other than get out of his car and charge the unit then leave. This time a contractor showed up actually knew what an AC unit was and found the condenser coil had a hole in it. Contractor stated that ORHP did not want to replace the unit and that he could not locate the coil due to the age of the unit. After contacting ORHP I was told they could order the part. Since then it has been... Read More
This company has been a nightmare to work with and Old Republic, its employees, leaders and executives, should be ashamed of the exceedingly poor customer focus under which they operate. From the beginning, Old Republic has done nothing but take money and fail to provide any service of value despite multiple issues being brought to their attention. How much is too much? At what point should Old Republic focus on the customer instead of their own pockets? Deny this, deny that, take money and “have a good day.” That seems to be the modus operandi by which Old Republic functions. It is my sincere request that everyone heeds this warning and does not use Old Republic in any of their... Read More
Possibly the worst customer service I have ever experienced. There is a very long wait time just trying to reach someone to speak to. The techs they send out are rude and make you feel like you're a tenant instead of a home owner. The techs don't communicate with you about their findings or what needs to be done. They do a diagnostic and tell you they have to send a report to the company, get permission to do the work and then will schedule a time to come out to do the work. If you're a new home owner and find out something is wrong with something in your home don't get this service because EVERYTHING is considered pre existing and therefore NOT COVERED. You have to wait at... Read More
I am currently haggling with this so called warranty company. We have had a problem with them earlier on with A/C repairs and are still trying to resolve our claim. But the current event concerns our pool controller. They sent out their preferred pool contractor to verify the problem and he reported to our property management company that the problem is not covered. I have yet to this moment been able to confer with his opinion. I was apparently ,(from what I have read in this rating blog) fortunate to get a hold of (Jimmy) at the customer service number on our "Platinum Coverage" Yah-uh-huh . He came up with some pretty impressive phrases and terms why I wasn't covered but the one term he... Read More
If I could give zero stars I would. I have never dealt with a company that spends more time trying to NOT pay for the coverage they stated they would cover in our plan. So far we have had a hot water heater that they would not replace to age, an air unit that had to be replaced but had to pay OVER $600 in "modifications" but every other company we spoke with states that as part of installation and now we are waiting on them to find an electrician to fix electrical problems that the air company they required us to use have caused. And guess what, we will have to pay the $60 service fee to have the electrician come out just to see what is wrong. I am sure they will find more "modification"... Read More