Old Republic Home Warranty Review
80 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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80 Customer Comments & Reviews
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The worst! Beware and take your business elsewhere! Each time I called in service I was given the run around. Each time I was given a replacement (dishwasher and faucet) I was given a bottom of the line replacement when I had mid grade appliances. I am so discouraged by the lack of integrity of this company. Terrible doesn't seem to cover it.
4 calls in 2 years and 3 times I had to call them back verify their NON dispatching then find a service provider and work all the details before being able to see them. No sense of urgency from them or the service providers. Lost one AC each year and had to wait three days before seeing anyone while outside temp around 100F. Had HSA before when leaving up North and nothing as such ever happened
We got a home warranty at the suggestion of our Real estate agent who is equally as appalled as we are. They told us this covers all appliances in your house in case anything breaks. We are set for renewal in June. Earlier this year the handle to our Microwave broke off and the opening mechanism not repairable by me. We have to use a screw driver to pry the door open. The loop hole in the contract is that every part of the microwave is covered EXcept the handle. I should have know then that is insurance company is as sleazy as the rest of them. So early May our garbage disposal completely stops working and water is dripping from the electrical reset button. They guy on the phone... Read More
I do not even know where to begin with how disappointed we have been with ORHW; we will not be recommending them to anyone and will be advising the realtor who closed our house to look into other options for home warranty providers. We moved in 09/2014 and immediately noticed a leak; we then had several service providers (8-10 of them) out to our home over the course of 18 months, who were all unable to locate a leak. We had an air conditioning provider tell us that we had a problem with our roof, so we spent $1000.00 on roof repair that in turn did not fix the leak. We ended up having to re-grout around the tub to fix the issue, which was not covered under our plan but should have been... Read More
This company has very poor service quality. Their contractors are not screened properly and their system is broken. Recently i had a stoppage in a kitchen/garage[washer] due to common kitchen line clogged. They signed up contractor who was 3hrs away though there were contractors in the same zipcode. After waiting 3-days i get a visit by 'county plumbing' who made no effort to clean the stoppage but reported back to ORHP that the stoppage wast not cleanable. The same problem was fixed in 2012 by company in my area "street plumbing" so i asked ORHP to give me the number. I decided to call them to have it fixed , which obviously did. I paid from my pocket. Now ORHP doesn't want to refund me.... Read More
This company is very difficult to work with. Each of the 4 times I have had to call them to make a service request I have had problems with the customer service, the repair company they sent out, or their billing department not having record of me making the trade call fee, which is $60 per issue. I do not recommend this company.
This is probably one of the worst companies to buy a Home Warranty from they almost never pay claims and the customer service is terrible if you can even get thru on the phone will never do business with them again
DON'T GET A HOME WARRANTY FROM OLD REPUBLIC. I have had home warranties with Home Republic on three (3) properties in Arizona for years. Last year I had to submit five (5) claims, of which only two required any real repair. The A/C unit had to be repaired twice. The second time was because the first repair person failed to make the required repair and just refilled the freon instead of fixing the problem. I called to renew my warranty and was advised they would no longer warranty the property. The sales person could not give a reason why they would not renew my policy. I was transferred to a supervisor at my request. The supervisor stated if you have to many claims they can refuse to renew... Read More
AC broke Thurs night, called first thing Fri morning and couldn't get through to anyone. Kept putting me on hold and eventually hung up on me and said I would be put in queue for a call back. Hours pass and I call again and finally get through. Am given a work order number and told I will get a call from the AC co. Hours pass and no call. Call them and can't get through to anyone, leave a message. Kept calling back until finally around 4 pm get through to a person. Am told I can't get an appointment until Monday. In Florida. In the summer. The AC company actually told me that they put their clients first before the home warranty clients (which is why I hadn't gotten called back). I... Read More
Between the date I closed on my house, and the date I actually moved in, a week later, my controller board for the touch screen on my range top failed. I filed a claim with Old Republic. After the technician came out, they denied my claim, telling me that the technician filed a report saying this could not have failed during the time I had the warranty, it had to have been pre-existing. I spoke to the technician. He told me he absolutely did not tell them that, not to mention the fact that it would be impossible for him to be able to tell exactly when a computer board failed. So Old Republic FLAT OUT LIED TO ME in order to get out of paying on a claim. I'm sure the reason my claim... Read More