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Compare American Home Shield vs. First American Home Warranties

What’s the difference between American Home Shield Home Warranty and First American Home Warranty? See how our editors compare the two companies below.
Last Updated: November 17, 2017
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American Home Shield
9.7 / 10 - Excellent
#1 in Home Warranties
First American
8.5 / 10 - Excellent
#7 in Home Warranties
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Key Facts

  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry
  • 24/7 support whenever your appliances fail
  • Large network of independent prescreened contractors and qualified technicians
  • In business for over 30 years
  • Good coverage on home systems
  • Does not cover pre-existing issues
  • They will replace items that fail if they can't be fixed regardless of age, make or model

ConsumersAdvocate.org Ratings

9.7 / 10 - Excellent
10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service
8.5 / 10 - Excellent
10/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Customer Reviews

 (2454)
5.0 / 10 - Average
30%
5 stars
8%
4 stars
7%
3 stars
10%
2 stars
45%
1 stars
 (264)
1.8 / 10 - Terrible
1%
5 stars
0%
4 stars
3%
3 stars
11%
2 stars
85%
1 stars

Final Verdict

American Home Shield Home Warranty has a higher overall rating than First American Home Warranty. American Home Shield scores better than First American across: Reputation, Contract & Price, Claims & Service, Contractor Network, and Customer Base. Both companies score similarly on Coverage.


Latest Reviews

Linda C
, Wisconsin
11/14/2017
American Home Shield Home Warranty review
I want to know why are you all charging me $60.88 a month when it says starting annual premium price is $249.00. At $60.88 a month for 12 months is $730.56 a year. This is Billy Jackson wife and our contract # is 206493362. Email address is Ljac5073205@aol.com., address 1941 FM 935 Lott, Texas 76656.


J
John G
Memphis, Tennessee
10/2/2017
American Home Shield Home Warranty review
I recently had inside plumbing problems, I contacted AHS and in a very shot while I was contacted by a local plumber and an appointment was set up. The problem was corrected in timely manner. I'm greatly pleased with AHS, and will recommend this company to any body.


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padeedehAbe B
Herndon, Virginia
7/13/2017
First American Home Warranty review
I'd like to compliment one of your employees, Ms. Britney, for the excellent service she has provided to me. Ms. Britney has helped me with the recent unresolved claims which she got involved and is being resolved. I am very pleased with the overall services I have received from her. However, Ms. Britney's professionalism and ability to identify the problems and get to the bottom of the situation quickly has exceeded my expectations and it has certainly been a pleasure working with her. Such a commitment to great customer service is to be commended. Sincerely, Abe Bibizadeh


P
Prince M
Chicago, Illinois
4/21/2017
First American Home Warranty review
The "service" is all around bad. The contractor have be a ncns virtually every time I had to have one sent out. During a record breaking ckld streak here un Indiana I waited a month for a contracto to come out. After 4 ncns and 3 weeks the gave me a voucher to by a space heater. Each year the cost gets higher and service gets worse. Do not use the company.


J
John D
San Antonio, Texas
7/16/2016
First American Home Warranty review
We have used First American Home Warranty since we bought this house in 2004. It was included in the purchase the first year, then we continued to pay each year. Overall we e found it a good value. We've had one full a/c unit replaced and the evaporator coil on the other unit. We've had both water heaters replaced as well as two front load washers that could not be repaired and a dishwasher. We've also had minor plumbing and electrical problems repaired. The only claim we were denied was a lever on our built in oven that locks the door for the self cleaning oven to function. That was ok, we still can use the oven and manually clean it. However, it is important to understand that these repairs are not done immediately. It takes a day or more after the initial trouble call to schedule a repair person. Then after they evaluate the problem, they have to send a report to the warranty company to authorize parts and labor. For small things, that is pretty quick, usually on the initial service call. For big items there can be a wait of a week or more. On our latest a/c outage we're going on a week waiting for the compressor to be replaced. When I checked with the a/c contractor this morning, they advised that the part had been authorized but would not be available till next week from the supplier. So we're here in Houston in July with only the downstairs unit providing cooling. I did ask today if it was possible to get a "cash out" for the repair so I could go ahead and call another company to do the repair more quickly. I'm waiting on an answer on that. If you understand the rules and fine print, and you have the ability to wait for repairs, a home warranty can work out in the long run. If you don't have patience and need your a/c in July or heat in the winter, saving that annual payment into a repair account might be a better idea.


J
JoAnn S
Canoga Park, California
6/27/2016
First American Home Warranty review
The worst!!! If you call to place a claim or get info plan to be on hold for at least 1 hour. There is nothing in there website for comments. Their contractors ask you to sign a release if liability before they even service you so if they break something they do not want to be held responsible. Not worth the aggravation.


E
Ersie R
Knoxville, Tennessee
2/29/2016
American Home Shield Home Warranty review
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.


N
Nahun H
Eatontown, New Jersey
2/18/2016
American Home Shield Home Warranty review
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .