Compare American Home Shield vs. First American Home Warranties

We just received a new rate for 2024 which is higher. Our service fee also went up. We'll be shopping around to compare prices. Last year I received lower rates on a new contract. I've never been able to log into that contract to update my credit card. For service I've had to call rather than order online. I need some help.

AD Military customer for 3+ years since returning from overseas. Customer service has always been great; not difficult to contact and they are always pleasant and professional. Wait times on the other hand have been far from ideal. Some examples include: • 7 month wait for a simple HVAC repair (common part replacement) •• Wait time fault mostly on FAHWs assigned contractor (not sure how well they vetted the contractor given the awful reviews on many sites) however nothing tangible was accomplished through frequent communication with both parties during the process • cash-out request delayed nearly 3 weeks (typically 3 business days) • (current/unresolved issue) Hot Water Tank replacement delayed multiple weeks due to FAHWs inability to find similar replacement unit (even after I provided example replacement models given directly from the tank manufacturer) • Poor communication; FAHW reps have often stated that a process will be complete or that I will recieve an update within a specified time frame and it rarely has been true. I want to believe they care about customer interest but actions can speak louder than words. I'm unlikely to continue business with them after my contract term is up.

I have had their coverage for almost 40 years. One item I noticed in my current contract is the refrigerator ice maker is no longer covered. When I read their standard contract for the 2022-23 year it shows it's covered. So my question is, why, as a customer for almost 40 years, was this exclusion made in my contract.

FAHW SUCKS. Stay away from them. I have a Samsung washer that was leaking towards the front of the washer. The first company eagle eye HVAC LLC that had 107 total reviews with 105 1.5 star complaints about poor or no service wasn't available to service washer for 3 weeks. I complained about companies and reviews and was turned over to Sears Appliance for service that wouldn't be able to come out for 2 weeks. I called my own contractor came out in 2 days and diagnosed and fixed the problem. If you want to spend hours on the phone, have their customer service people lie to you, promise to call you back, THEN FAHW IS FOR YOU!!! STAY FAR AWAY FROM FAHW!!! I will try to get my $85 service back and cancel my contract. Hopefully they will pro rate the last two months left on my contract. Trust me this company is poorly run, dishonest, has poor contracted service people and plainly doesn't care about it's customers. Just Google reviews for FAHW and you won't find more than a handful of positive reviews. More like 99.9% NEGATIVE!!!!

We have used First American Home Warranty since we bought this house in 2004. It was included in the purchase the first year, then we continued to pay each year. Overall we e found it a good value. We've had one full a/c unit replaced and the evaporator coil on the other unit. We've had both water heaters replaced as well as two front load washers that could not be repaired and a dishwasher. We've also had minor plumbing and electrical problems repaired. The only claim we were denied was a lever on our built in oven that locks the door for the self cleaning oven to function. That was ok, we still can use the oven and manually clean it. However, it is important to understand that these repairs are not done immediately. It takes a day or more after the initial trouble call to schedule a repair person. Then after they evaluate the problem, they have to send a report to the warranty company to authorize parts and labor. For small things, that is pretty quick, usually on the initial service call. For big items there can be a wait of a week or more. On our latest a/c outage we're going on a week waiting for the compressor to be replaced. When I checked with the a/c contractor this morning, they advised that the part had been authorized but would not be available till next week from the supplier. So we're here in Houston in July with only the downstairs unit providing cooling. I did ask today if it was possible to get a "cash out" for the repair so I could go ahead and call another company to do the repair more quickly. I'm waiting on an answer on that. If you understand the rules and fine print, and you have the ability to wait for repairs, a home warranty can work out in the long run. If you don't have patience and need your a/c in July or heat in the winter, saving that annual payment into a repair account might be a better idea.

The worst!!! If you call to place a claim or get info plan to be on hold for at least 1 hour. There is nothing in there website for comments. Their contractors ask you to sign a release if liability before they even service you so if they break something they do not want to be held responsible. Not worth the aggravation.

Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.

It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .