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Select Home Warranty Review


Rating: 9 / 10 (Excellent)
817 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

9/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service, and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 9 / 10

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, appliances are capped at $500, while systems are limited to $2,000. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 9 / 10

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
6.1 out of 10
BBB Rating
B-
BBB Rating
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2017-01-26

Reputation - 9 / 10

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 6.1 out of 10, this company has held a B- rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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817 Customer Comments & Reviews

Loading Reviews ...
L
Lin P
Fort Lauderdale, Florida
11/16/2017
On 7/6/2017 I purchased a home warranty (#SHW-1491389) in full rather than making monthly payment. The salesman Jim painted a beautiful picture about how their product worked and even answered specific details about different issues that might come up and need repairs. Jim told me that if I needed something repaired like a refrigerator or any other household appliance (or add on), Home Select Warranty would take car of the repair or replace the appliance or item. Jim failed to disclose details of how their warranties worked until we decided to close our account. They had a 30 day "cooling off" period where you could not file a claim, then they had restrictions for the amount of repairs... Read More


M
Marty D
Indianapolis, Indiana
11/16/2017
People that Select Home have sent have shown me their license number and credentials and I checked online and it was valid. They have sent me good repair people and I am happy to be a client or theirs after my dealings.


B
Bart C
Phoenix, Arizona
11/16/2017
I wish that I knew about then when I had my first leak last December. I had to pay $800 out of pocket then. Fast forward a year and the same leak opened again. They found me a better roofer in my area who completely repaired my roof and it's been good for months. They also ensure I don't get screwed by a bad contractor like I did. Thank you for standing with this customer!


A
Antoinette C
Jacksonville, Florida
11/16/2017
The man who came out from my warranty with Select's department was very helpful and completed job in under an hour. This problem was completed on the first visit and I was concerned it would take more. SHW you really know your contractors well.


M
Morgana D
Tempe, Arizona
11/16/2017
I ordered my original gold plan several years back and since then have upgraded to a platinum plan because of how reliable they have been with all my issues such as the stove leaking gas. They knew it was an emergency helped me shut the gas and got me someone same day!


F
Friday C
Edgerton, Wisconsin
11/16/2017
They are probably one of the best company i have dealt with till this date. My positive experience echos from my co worker who recommended them to me. When I had a Garbage drain problem they sent out a friendly contractor and he was fantastic.


W
Wayne Spencer
Salt Lake City, Utah
11/16/2017
Air conditioner was on the fritz and the unit was stopping working. It stopped the cool down of the house and I called Select Home Warranty. The operator on the line was freindly and setup an appointment rather hastily and came in to fix it.


S
Sharon S
Carnegie, Pennsylvania
11/15/2017
Horrible Took forever to get someone to look at our furnace. It is still broke and has been 12 days.


L
Lucia D
Dallas, Texas
11/15/2017
We truly enjoy how the staff members treated us! The same day service was unexpected and Select Home warranty should really be given props for this. I don't know how my roof got a leak when its pretty knew, but the insurance type service they have really came in handy.


K
Karl V
Boston, Massachusetts
11/15/2017
The experience was low hassle and I appreciate that this was the case. I made only a single claim online and I was promised a technician and it was delivered. I liked how courteous and on time he was and how he thought to the future and explained issue I could have.



Our Partner
9.0 / 10
  • No claims allowed in first 30 days
  • Claims may be subject to caps for the length of the policy
  • $60 Service Fee, $75 Cancellation Fee
  • Thousands of local service providers across the country
  • Easy online quote form (just your info & home address)
  • Special Offer: Call now to receive $100 off plus two months free plus free roof leak coverage