Compare American Home Shield vs. TotalProtect Home Warranties

What’s the difference between American Home Shield Home Warranty and TotalProtect Home Warranty? See how our editors compare the two companies below.
Last Updated: June 21, 2018
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American Home Shield
9.7 / 10 - Excellent
#1 in Home Warranties
TotalProtect Home Warranty
8.6 / 10 - Excellent
no_rank
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Key Facts

  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.7 million customers
  • Best reputation in home warranty industry
  • 30-day money back guarantee
  • 6-month guarantee on covered repairs
  • 24/7 support team
  • 3 home warranty plans to choose from
  • 40,000 pre-screened service technicians
  • Save $100 when you sign up by phone, choose a Combo Plan, and pay your annual premium at time of purchase (not valid in all states; call to see if you qualify)

OVERALL RATINGS

 American Home ShieldTotalProtect
Coverage10/1010/10
Reputation10/108/10
Contract & Price10/109/10
Claims & Service9/108/10

Coverage

Key Facts

 American Home ShieldTotalProtect
Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500
$1,000

Coverage Details

Covered Systems

American Home Shield
vs
TotalProtect
  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps
  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Sump Pumps

Covered Appliances

American Home Shield
vs
TotalProtect
  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors
  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of American Home Shield exclusions, check out https://www.ahs.com/pricing-and-plans/contract-policies

Specialty Items

American Home Shield
vs
TotalProtect
  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic
  • Pool/Spa

Contract & Price

Contract Details

 American Home ShieldTotalProtect
Annual Premium
Starting at $299
Starting at $230
Minimum Contract Length
12 month(s)
12 month(s)
Home Inspection Required for Contract?
No
No
Online Quote/Application

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: https://www.ahs.com/pricing-and-plans/contract-policies

Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.
1. You may void this Agreement within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to void this Agreement as provided in this paragraph is not transferable. A ten percent penalty per month will be added to any refund required under this paragraph, including any accrued penalties, that is not paid or credited within 30 days after termination of this Agreement pursuant to this paragraph. 2. You may cancel this Agreement within 30 days of the coverage effective date if a claim has been made, or at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If the refund calculation results in you owing us payment for services provided, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment billings, or we will direct bill you if such a mechanism is not available. 3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment, fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.

Claims & Service

Claims

 American Home ShieldTotalProtect
Service Fee
$75, $100 and $125
$75, $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days
30 days

Contractors & Service

 American Home ShieldTotalProtect
Contractor Selection
In-Network Only
In-Network Only
Contractor Network Size
13,000+ contractors
40,000
Number of Technicians
45,000 technicians
Service Recall Period
60 days
180 days

Reputation Compared

Company Details

 American Home ShieldTotalProtect
Year Founded
1971
1979
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Contact & Additional Information

 American Home ShieldTotalProtect
Homepage URL
Company Phone
(888) 429-8247
(866) 607-9674
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
1625 NW 136th Ave, Sunrise, FL, 33323
Mailing Address
P.O. Box 849, Carroll, IA, 51401
1625 NW 136th Ave, Sunrise, FL, 33323
Year Founded
1971
1979

Final Verdict

American Home Shield Home Warranty has a higher overall rating than TotalProtect Home Warranty. American Home Shield scores better than TotalProtect across: Coverage, Reputation, Contract & Price, Claims & Service, Contractor Network, and Customer Base.


Customer Comments & Reviews

J
JACQUELINE P
Dallas, Texas
6/18/2018
American Home Shield Home Warranty review
I have nothing but trouble from one of their vendors concerning my air condition. AHS has done nothing to fix the problem, I asked for a different company to come out but they sent the same sorry company again US Air Texas This installers damaged my house and US AIR TEXAS is acting like no damage has been done. ASH needs to get better vendors for their customers.


M
Marcia
Pittsburgh, Pennsylvania
5/7/2018
American Home Shield Home Warranty review
I just bought this insurance because it was listed on www.consumersadvocate.org as the best. Now I am reading the current reviews? American Home Shield Home Warranty, do you read your reviews?


Tom C
Saint Augustine, Florida
4/17/2017
TotalProtect Home Warranty review
they covered my Ac system paying for a new unit. It was not easy as I would have liked but they covered a 5k expense . The co pay for repairs was 85 so you were not fast to call on something you could fix yourself. When they were called they did respond and had great tech who did a good job. I would even say the tech were outstanding not trying to sell up service. etc...My only complaint was cost of coverage and the cost of co pay. after experience another service I got a idea of value.


William M
Morganville, New Jersey
7/16/2016
TotalProtect Home Warranty review
We had a refrigerator problem in our home in North Carolina, we live in New York but luckily our daughter lives around the corner. We went online to put in our claim and within minutes received a call back with a claim number and setup to GE repair through Sears. They came and fixed it on the days we needed and the time we wanted so she could be there and get to work on time. The whole process was so professional and devoid of problems that could have been an issue was handled smoothly. TotalProtect even called back to see if everything was repaired and if we needed any further assistance. We highly recommend this program to protect all your appliances worry free.


Rae M
Alexandria, Virginia
3/23/2016
TotalProtect Home Warranty review
I've had pretty good experience with the company. I find that a lot of the companies in their database are very small and often not the best. One strong exception is a plumbing company I've used through Total Protect. They're excellent but I have to fight to get work assigned to them since the want to "rotate " among some losers in their database. I had a terrible experience regarding clothes dryer and finally gave up and bought a new dryer at my total expense. That is NOT the way this is supposed to work. I may change to AHS if things continue badly.


E
Ersie R
Harriman, Tennessee
2/29/2016
American Home Shield Home Warranty review
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.


N
Nahun H
Sewell, New Jersey
2/18/2016
American Home Shield Home Warranty review
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .