Compare American Home Shield vs. TotalProtect Home Warranties

What’s the difference between American Home Shield Home Warranty and TotalProtect Home Warranty? See how our editors compare the two companies below.
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Select 2 home warranties companies to compare
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American Home Shield
9.3 / 10 - Exellent
#1 in Home Warranties
Our Partner
TotalProtect Home Warranty
8.6 / 10 - Exellent
#4 in Home Warranties
Our Partner
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Key Facts
  • Far and away the trusted industry leader
  • They have paid out over $3 billion in claims
  • Available nationwide
  • 24/7 team assigns pre-screened contractors within 15 min (90% of the time)
  • Best reputation in home warranty industry
  • 30-day money back guarantee
  • 6-month guarantee on covered repairs
  • 24/7 support team
  • 3 home warranty plans to choose from
  • 40,000 pre-screened service technicians
  • Save $100 when you sign up by phone, choose a Combo Plan, and pay your annual premium at time of purchase (not valid in all states; call to see if you qualify)
ConsumersAdvocate.org Ratings
9.3 / 10 - Exellent
9/10
Plan Value
10/10
Customer Experience
8/10
Contracts
10/10
Restrictions
10/10
Contractor Network
10/10
Customer Base
8.6 / 10 - Exellent
10/10
Plan Value
8/10
Customer Experience
9/10
Contracts
8/10
Restrictions
9/10
Contractor Network
9/10
Customer Base
Customer Reviews
 (535)
5.0 / 10 - Average
37%
5 stars
2%
4 stars
2%
3 stars
9%
2 stars
49%
1 stars
 (30)
2.0 / 10 - Terrible
3%
5 stars
0%
4 stars
3%
3 stars
17%
2 stars
77%
1 stars
Final Verdict

American Home Shield Home Warranty has a higher overall rating than TotalProtect Home Warranty. American Home Shield scores better than TotalProtect across: Customer Experience, Restrictions, Contractor Network, and Customer Base. However, TotalProtect scores better on Plan Value, and Contracts.

Latest Reviews

K
Karen Roberts
Hampton, Virginia
1/15/2017
My washing machine died on 12/31/2016. AHS sent a repair person to my house and he determined that it would cost more to repair my appliance than to purchase a new one. AHS called me the next day to let me know what machine they recommended and told me that if I wished to have a different machine to let them know and they would use the one I wanted. After researching different machines on line, I decided that the one they recommended was a good machine. In fact, it was better then the one I had! I let them know, and they placed the order and 3 days later I was using a brand new washer. As far as customer service, they were knowledgeable and courteous. Like many people, I wondered if home warranty insurance was really worth the cost. Absolutely! If I had not had the insurance, I would have at least $700 for a new machine comparable to my old machine.

J
JOHNNIE TALTON
Covington, Kentucky
1/1/2017
Contractor arrived in a timely manner; they were clean in appearance. Appeared familiar with appliance which needed repair and proceeded to work on it. The repair was completed quickly. The repair-man was complete in his work and very courteous as he arrived & as he left.

William Modderno
Bohemia, New York
7/16/2016
We had a refrigerator problem in our home in North Carolina, we live in New York but luckily our daughter lives around the corner. We went online to put in our claim and within minutes received a call back with a claim number and setup to GE repair through Sears. They came and fixed it on the days we needed and the time we wanted so she could be there and get to work on time. The whole process was so professional and devoid of problems that could have been an issue was handled smoothly. TotalProtect even called back to see if everything was repaired and if we needed any further assistance. We highly recommend this program to protect all your appliances worry free.

Rae Martel
Alexandria, Virginia
3/23/2016
I've had pretty good experience with the company. I find that a lot of the companies in their database are very small and often not the best. One strong exception is a plumbing company I've used through Total Protect. They're excellent but I have to fight to get work assigned to them since the want to "rotate " among some losers in their database. I had a terrible experience regarding clothes dryer and finally gave up and bought a new dryer at my total expense. That is NOT the way this is supposed to work. I may change to AHS if things continue badly.

E
Ersie Randolph
Rockwood, Tennessee
2/29/2016
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.

N
Nahun Hernandez
,
2/19/2016
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .