Compare American Home Shield vs. TotalProtect Home Warranties

What’s the difference between American Home Shield Home Warranty and TotalProtect Home Warranty? See how our editors compare the two companies below.
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American Home Shield
9.3 / 10 - Exellent
#1 in Home Warranties
Our Partner
TotalProtect Home Warranty
8.6 / 10 - Exellent
#4 in Home Warranties
Our Partner
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Key Facts
  • Far and away the trusted industry leader
  • They have paid out over $3 billion in claims
  • Available nationwide
  • 24/7 team assigns pre-screened contractors within 15 min (90% of the time)
  • Best reputation in home warranty industry
  • 30-day money back guarantee
  • 6-month guarantee on covered repairs
  • 24/7 support team
  • 3 home warranty plans to choose from
  • 40,000 pre-screened service technicians
  • Save $100 when you choose a Combo Plan and pay your annual premium in full at time of purchase
ConsumersAdvocate.org Ratings
9.3 / 10 - Exellent
9/10
Plan Value
10/10
Customer Experience
8/10
Contracts
10/10
Restrictions
10/10
Contractor Network
10/10
Customer Base
8.6 / 10 - Exellent
10/10
Plan Value
8/10
Customer Experience
9/10
Contracts
8/10
Restrictions
9/10
Contractor Network
9/10
Customer Base
Customer Reviews
 (464)
5.4 / 10 - Average
40%
5 stars
2%
4 stars
2%
3 stars
10%
2 stars
45%
1 stars
 (22)
2.4 / 10 - Poor
5%
5 stars
0%
4 stars
5%
3 stars
23%
2 stars
73%
1 stars
Final Verdict

American Home Shield Home Warranty has a higher overall rating than TotalProtect Home Warranty. American Home Shield scores better than TotalProtect across: Customer Experience, Restrictions, Contractor Network, and Customer Base. However, TotalProtect scores better on Plan Value, and Contracts.

Latest Reviews

R
RITA WESER
Great Falls, Montana
12/9/2016
We had work done on our AC. The tech was on time and the tracker HS provides is really helpful. The young man was very knowledgeable and answered all my questions. Because he needed to order a part he made an appt. to come back the next day and he did right on time as he promised. He also gave me his cell number in case I needed to contact him. Great job have had no problems since!

T
TAMEKA FOSTER
Knoxville, Tennessee
12/8/2016
AHS has an easy claim filing process. They have a very quick response time. The contractors the send out are professional. The contractors come in find the problem and fix it timely. The contractors clean behind themselves and makes sure the appliance is working properly. AHS does a follow up to make sure you are satisfied with the services you received.

William Modderno
Bohemia, New York
7/16/2016
We had a refrigerator problem in our home in North Carolina, we live in New York but luckily our daughter lives around the corner. We went online to put in our claim and within minutes received a call back with a claim number and setup to GE repair through Sears. They came and fixed it on the days we needed and the time we wanted so she could be there and get to work on time. The whole process was so professional and devoid of problems that could have been an issue was handled smoothly. TotalProtect even called back to see if everything was repaired and if we needed any further assistance. We highly recommend this program to protect all your appliances worry free.

Rae Martel
Alexandria, Virginia
3/23/2016
I've had pretty good experience with the company. I find that a lot of the companies in their database are very small and often not the best. One strong exception is a plumbing company I've used through Total Protect. They're excellent but I have to fight to get work assigned to them since the want to "rotate " among some losers in their database. I had a terrible experience regarding clothes dryer and finally gave up and bought a new dryer at my total expense. That is NOT the way this is supposed to work. I may change to AHS if things continue badly.

E
Ersie Randolph
Rockwood, Tennessee
2/29/2016
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.

N
Nahun Hernandez
,
2/19/2016
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .