Old Republic Home Warranty Review


Rating: 8.1 / 10 (Excellent)
82 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.

How is Old Republic rated?

Breakdown

7/10
Coverage
10/10
Reputation
8/10
Contract & Price
7/10
Claims & Service

Overall Rating: 8.1 / 10 (Excellent)

For 40 years, Old Republic Home Protection has remained among the three largest home warranty companies in the industry, providing comprehensive coverages for homeowners, home buyers, and real estate agents alike. Although their plans offer full protection for most systems and appliances, they can be rather pricey depending on the area of coverage and size of the home. Overall, Old Republic is a reliable option for anyone looking for enhanced protection and round-the-clock claims processing.

Coverage

Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$250
Typical Systems Benefit Limit
$1,000

Coverage - 7 / 10

Old Republic Home Protection offers three home warranty plans, the Standard Platinum, and Ultimate. The Standard coverage protects all main systems and most appliances, and clients can build on that coverage to customize their plans. The company also offers optional coverage for certain less usual items such as salt water equipment and ornamental fountains. On the downside, Old Republic's typical appliance benefit limit is $250, and their systems limit is $1,000, which is less than what other home warranty providers are currently offering.

What does Old Republic cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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Exclusions

For a full list of Old Republic exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $295
Minimum Contract Length
13 month(s)
Online Quote/Application

Contract & Price - 8 / 10

Old Republic plans are on the higher end in terms of price, with annual premiums ranging from $260-$500 depending on the state, size, and condition of the home. Contracts with this company may be cancelled upon mutual agreement, in which case the customer would be entitled to a pro-rata refund of the paid plan fee minus a $50 processing fee and service costs.

Sample Contract

Old Republic provides a sample contract for potential customers on its website: Old Republic Sample Contract

Cancellation Policy

This Plan is non-cancellable, except for 1) nonpayment of fees; 2) fraud or misrepresentation of facts material to the Plan or a request for service thereunder; 3) upon mutual agreement between you and ORHP; or 4) if you harm or threaten the safety or well-being of ORHP, any employee of ORHP, a Service Provider, or any property of ORHP or of the Service Provider. If Plan is cancelled, you shall be entitled to a pro-rata refund of the paid Plan fee for the unexpired term less service cost incurred and a $50 processing fee. If a refund calculation results in you owing us for services rendered, we will bill you the net amount due or the unpaid Plan Contract fee, whichever is less.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 7 / 10

Old Republic charges a different trade call fee, ranging from $55 to $100, depending on the state, size, and condition of the home. They have the standard 30-day waiting period before coverage can begin, a 30-day recall period on labor, and mostly restrict customers to their network of contractors, unless they have been previously authorized by the company. Nevertheless, Old Republic does have a 24/7 claims department, which many customers find convenient and isn't offered by all home warranty companies.

Old Republic Reputation

Company Details

Year Founded
1974
NHSCA Membership
Number of Employees
550
BBB Rating
A+
BBB Rating
11
BBB Neutral Reviews
3
BBB Negative Reviews
113

Reputation - 10 / 10

Old Republic Home Protection is NHSCA-certified and accredited by the Better Business Bureau. The company holds an A+ rating with the BBB and a composite score of 3.81 out of 5 stars based on 140 reviews. There have been a substantial number of complaints filed against the company, yet they have resolved each issue and seem committed to providing a good customer experience.

Contact & Additional Information

Homepage URL
Company Phone
(800) 445-6999
Mailing Address
P.O. Box 5017, San Ramon, CA, 94583
Year Founded
1974

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82 Customer Comments & Reviews

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Michael F
Olathe, Kansas
5/31/2017
Had a warranty plan with optional coverage for pool and a spa for fixer upper we bought. Had 6 claims over the life of the year plan, 5 of which were related to the pool. Two of the 5 visits were counted as additional claims, even though they were call backs on issues that didn't get finished the first time they came to repair it. One of the claims the repair person came out to look at the air conditioning and said all it needed was a recharge; that there were no leaks. Two weeks later I lost air again and hired someone on my own to look at it, and they did a leak test and said my coil had a giant hole in it. Old Republic wouldn't offer our policy for renewal this last month... Read More


Natalie P
Las Vegas, Nevada
5/27/2017
It wouldn't let me give 0 stars but it deserves 0 stars. Our ac went out and we called ORHW and they sent a technician out. He inspected it and said we didn't have filters on the outside unit so he couldn't fix it until he got approval from ORHW. ORHW called us the next day and said because it didn't have filters on it it didn't meet code and they wouldn't cover it. We got a good friend that is a ac repairman to come look and said that there isn't any code that requires filters on the outside ac unit. So we were lied to and didn't get anything paid for from ORHW. We paid our friend to fix it and all that was wrong was a leak in the hose that carries the coolent. One he changed the hose and... Read More


M
Mrs P
Humble, Texas
5/26/2017
Yes I called this Company 8 times Today starting at 3:05pm CST and each and every time I was literally hung up on, then I called back finally got a Person on the Phone his name is Sealth time was 3:10pm he said let me connect you to Billing and then hung up, so I decided to call Billing again myself and stayed in hold for 15 minutes and the Auto can on and said "instead of holding you can be called back without loosing your spot leave a call back Number and your call will be returned", well it's 5:10pm and I'm still waiting. My advice to anyone that is interested in Purchasing Extra Home Insurance for Select Home Warranty Please look some where else this is the worst Company I have come... Read More


K
KERRI
Browns Valley, California
5/23/2017
Old republic sells insurance in lassen county and they make it so difficult for a contractor to contract with that there are none in the area. So why are they allowed to sell this insurance to home owners in the county if they cannot get a licensed contractor hired to do any work. Huge waste of money


B
Bridget
Southlake, Texas
5/22/2017
Do NOT waste your money on this company. I have had the worst customer service I've ever experienced with Old Republic. By the end of my annual membership with them, it ended up costing me a small fortune because they do NOT adhere to their warranties - must have really good corporate lawyers, because they ALWAYS weaseled out of paying what should have been covered.


K
Kim S
Buford, Georgia
5/22/2017
I am giving orhw a zero rating. I have had this warranty and been paying premiums for 10 years and in that time have filed only two claims. One was for an old water heater that failed because it was at least 12 years old and that they denied the claim saying that the only reason it failed was because it was "improperly installed". Really? After working fine for 12 years? The second claim was because of a water leak that they said they would only cover it up to a maximum of $500. Even though it was going to cost me thousands to get it fixed. To add insult to injury they charged me a service charge and raised my renewal fee $50 each time. I estimate they have over $5000. Of my money in... Read More


B
Bethant
Chandler, Texas
5/19/2017
If I could give them zero I would. They will make you call again and again to partially or not at all did the problem (has 3 different AC guys come out and finally the last guy we're "like look, the unit is not functioning and we can't keep paying ppl to come out just to cash a trade fee check we really need this fixed" funny he actually spent the time to search out the true problem.....all the others guys could care less (btw this is last and this year in the middle of the summer when I was 8 months pregnant with a toddler & no AC in Texas) so the guy tells them the problem and now some how we owe $375 for an "access fee" which is just another way to say labor charge......at this point... Read More


J
John M
Gainesville, Georgia
5/6/2017
I have 25 years in the real estate industry as a home builder and licensed realtor. I have had two dealings with this company over the past year and they are terrible. The subcontractors that they call to address problems are incompetent and often do not return calls. When you call old Republic to complain they simply assign another contractor in hopes that the next guy may fix the problem. Poor customer service and poor follow through. Do not waste your money on this home warranty company!!


Debbie L
Douglasville, Georgia
5/2/2017
AVOID THIS COMPANY! GO WITH SOMEONE ELSE!!! Our realtor set us up with this company at the last minute at our closing because it was a detail they had forgotten about prior to that. Initially we thought it was okay. We had a couple of minor issues that seemed to be handled fairly well. However, we had this company for a total of 3 years and as time went one, they just got worse. Their technicians didn't show up and when they did, they failed to order parts and we would wait for a month or longer for something to be fixed! Then because we actually had used them multiple times, they dropped us without even telling us! We called to put in a service request and they simply said that our plan... Read More


MA M
4/25/2017
I've had old republic for two years since I bought the house. The first year I had two service calls they came in a timely fashion and fix them. The second year they charge me $190 more for a renewal . My Air conditioner was not working and it took them three different service man to fix it over a four-month period. And my subzero icemaker was not working in June and it took them four different service men over a 7 months to send somebody out to try and fix it. Each time they came they charge me a service charge . Now without notice they tell me we are unable to renew your home warranty plan at this time. Good because The repair people were terrible and I was going to look for... Read More



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9.7 / 10
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