10 Best
Home Warranties
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Home Warranties
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Old Republic Home Warranty Review
ConsumersAdvocate.org
156 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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156 Customer Comments & Reviews
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This company makes you pay a whole lot of money and does not resolve your issues when you need it. Paid a whole lot of money and when I needed repairs, they never resolved the issue. And still they called on the weekend to ask if I want to renew...........SCAMMERS! DO NOT PURCHASE ANYTHING FROM THEM!
I was recommended by my realtor that the Old Republic is a good warranty. Guess what, they came out as the worst warranty company I ever used in my life. My HVAC evaporation coil went wrong. One of their department said if the coil is under warranty we will not pay for the coil but we will pay for the labor. When I submitted the charge they even the service is not covered!! Great paid 1500 out of my pocket. Next, it came the freon is low since the system lost freon from the years of service and it needs a refill. They again brought up their not covered protocol saying is one thing in your HVAC system is under warranty, we will not pay for the damage in the other parts of the HVAC system... Read More
Terrible communications. Once you are assigned a contractor they will discuss nothing with you. Then they feed incorrect info to the contractor knowing he will ride the heat! All talk, no action!
Old Republic sources the cheapest repair contractors that do horrible work. Should be able to leave no stars. Over the past year we have had a handful of issues that need repaired. Most of these have needed the same or different contractors to come out multiple times. The most recent repair took over 2 months to fix a dishwasher and then we find out the first repair company didn't hook it up correctly and water has been leaking, destroying our wood floors. Thank God for USAA homeowner's insurance. Their account receivable department is also horrible. One of the other repairs needed multiple contractors to fix it and we paid the trade fee of $75 to the first, but Old Republic... Read More
Poor customer service and cheating consumers. Poor representation of what the company actually stands for . Simply taking advantage of the consumers AND making money for themselves.
Wow, what framework does consumer advocate use to rate Old Republic (OR)? The whole model of OR being a gatekeeper to technicians is seriously flawed. It would be much more efficient to contact the technician directly. I called for a work order. I waited for 20 minutes on the phone, then requested a callback. The callback, 1 hour later, disconnected on me. So, I had to call back again and wasted the better part of the day just getting a live operator. They referred to a technician, who called the next day but did not have availability. I had to call OR again and asked them to filter for technicians that had availability that matched mine. They said their system could not do... Read More
Any time I filed a claim with Old Republic, they said parts, labor, and installation were covered. And every time there was at least a $500 fee for "other."
When the technician they sent recommended replacing my whole AC unit, Old Republic would only approve a single part. The technician told me that it probably wouldn't work, but they replaced it and it cost me $500+. It didn't work. Old Republic then agreed to replace the entire unit, but it would cost me another $600. When I complained, Old Republic lied and said they were only doing what the technician recommended and would not budge on the costs.
Overpriced services are bad enough. Telling me lies about it is simply reprehensible.
Do not use this company!!!!!! They will screw you!!!!! They will send folks out that really don't know how to fix anything and then they will cancel you knowing that that your item will fail. I have just days left with this policy with a very sick mother. When they start this job and if they don't complete it..... I will have a lawyer. I found a way to leave a half star and that is way too much.
Old Republic is a company of weasels looking to get out of covering any issue you report, even if they have to send multiple technicians to find some excuse. We had an issue with our garbage disposal. Old republic sent a plumber and then reported to us that it would be covered. When we tried to schedule a time to make the repair, old republic said we would need to have an electrician make sure the disposal was wired properly. We did that and Old Republic called and said that the disposal was still covered. We tried to contact the original plumber to finally come do the work at long last, but Old Republic called and said they would no longer use that plumber and that we would have to... Read More
I wiah I could give less than one star. My issue was that they sent a plumber to my property to unclog a drain (covered problem) but the plumber was not capable of performing the relatively basic plumbing task. He was at my house for approximately 10 minutes. So I had to call a differnt plumber the following day (not through Old Republic) and pay him to unclog the drain, which he was able to do in less than 15 minutes. Then I get a bill for $100 from Old Republic for the "service call" by the first plumber who couldn't fix my basic plumbing problem. It's pretty much a racket; send a technician out, technician states he's unable to make a basic repair, then charge a $100 service call fee.... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone