Old Republic Home Warranty Review
81 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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81 Customer Comments & Reviews
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I had to have a water heater replaced, they sent out a company that said the water heater was coved but I needed $600 more for different lines and a vent to be replaced I looked up the company on Yelp and they had 1 star with so many complaints it was overwhelming complaints of up charging and shoddy work, I called Old Republic and asked for a different company to do the install and they said no I had to use them or take a check for just the water heater and no installation reimbursement. I asked for the manager and they said take it or leave it. I took the cash and paid a reliable installer and still saved money with him charging for the instillation. You should not have to use a... Read More
I have a second home in Houston TX covered by an Old Republic Home Warranty. I experienced a plumbing back up. Old Republic sent two plumbers to resolve the problem. One identified the outside clean out but did not have an auger long enough to reach the blockage. This was a simple issue that should have been easily resolved by Old Republic under my warranty but I was force to use another plumber to fix the issues as I live in Nevada. Old Republic did not honor the terms of their warranty. They are balking at refunding my money although they did not honor the warranty. I have no confidence in Old Republic and would suggest anyone looking for a home warranty not use Old Republic.
I am not sure why everyone is giving Old Republic Home Warranty such bad reviews. I have been using them for 8 years now and could not be more pleased with the service they provide. The contractors have been great as well.
DO NOT USE ONE REPUBLIC HOME WARRANTY!!! They are a complete scam!! We recently purchased a home in Los Angeles and purchased the top plan with One Republic which was to cover everything and replacement if needed. A few months into owning the home our cooktop stopped working. We filed a claim and they sent out a repair technician. We waited all day for the repair guy to show up and he finally came at the end of his 6 or 8 hour window. He was unable to repair the cooktop and said he needed to look for a part otherwise it would be replaced. We paid him $65 (FOR NOTHING) and he said he would be in touch in the next couple of days. A week went by with no call and we began calling One... Read More
We have lived here 1 year. In that time we had a Partial reimbursement for a HVAC motor that burned out but when our stove quit, our disposal and later our dishwasher leaked all over and then a garage door spring broke (over the period of a year) There was always some detail why the claim could not/would not be paid. Each of these was an unplanned emergency but ORHW wanted $60+ each time to "send someone out" to determine if ORHW would cover it. In each case it was a week or two before "someone" could come out. With water all over and/or our car stuck in the garage I would have expected better service. Basically, you have to call them BEFORE any emergency. None of these claims were... Read More
I am giving them a ZERO rating. Worst home warranty company out there. For over 3 months we have tried to get them to send a contractor to diagnose and fix our HVAC unit. After three months all they did was replace our thermostat with a cheap one. And guess what, the unit does not work!!!!!! STAY AWAY FROM THIS COMPANY.
Old Republic covers a house we purchased within the last year. On Labor Day our pressure assist pump died leaving us with barely enough pressure to minimally function. We got ahold of a plumber who actually did come and replace the pump. Old Republic seems to think we were supposed to get "prior authorization" when you have no water pressure on a holiday. It seems far more "scam" than insurance to me. I know the people we purchased our home from paid something like $350 for this "policy" which, when you get into the details, is pretty much worthless.
We purchased a home warranty from Old Republic Home Protection in 2013. When we got estimates for the policy we asked them about whether a building on our property would be covered since it was not in the details of the coverage in 2013. Their representative stated that since the total sq. footage of the house and building was under 5000 sq ft, the extra building would be covered. Last week our A/C went out in that building and needed major repair. ORHP declined to cover the repair claiming that the building was not covered since we did not have a policy for it. We have explained to them repeatedly that they consented to coverage of that building when we signed up in 2013 but unfortunately... Read More
They will find a reason to deny service such as its preexisting condition.
The negative reviews are totally correct. This company is full of unprofessional lying thieves. They deny your claims for unfounded reasons, cannot prove anything they tell you, and call you illiterate when you dispute their unfounded reasons for denying your claim. They also charge you that wonderful $60.00 non-refundable call fee for this horrific service. Do not purchase a plan from these people. Save your money and hire good qualified experts and professionals. You will be very happy to take this terrible company out of the mix. If you need more confirmation, look them up on Consumer Affairs, Better Business Bureau, and Yelp. Those websites are full of similar stories of other... Read More