American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,826 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $299, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2826 Customer Comments & Reviews

Loading Reviews ...
J
JACQUELINE P
Dallas, Texas
6/18/2018
I have nothing but trouble from one of their vendors concerning my air condition. AHS has done nothing to fix the problem, I asked for a different company to come out but they sent the same sorry company again US Air Texas This installers damaged my house and US AIR TEXAS is acting like no damage has been done. ASH needs to get better vendors for their customers.


D
D. T
Boston, Massachusetts
6/18/2018
American Home Shield is not ethical. They authorized me to find a vendor because their vendor was not available for about 8 to 10 business days to look at our issue. The only requirement they stated was that, once the outside vendor makes a diagnosis, to call them with the work order number and the quote for approval. These steps were followed to a tee. Then AHS wanted a second opinion. Because the item is in the attic, hard to get to, it was over 100 degrees in the attic, the name plate was not visible, and the part was completely dead, my vendor had to remove the motor. AHS told me that the motor had to be reinstalled in the attic for them to do their second opinion. Again, they... Read More


S
Sam M
Dallas, Texas
6/18/2018
I waited 4 days for A/c service after they came and partially fixed it the first time. They take forever on the phone to get you someone. What a mistake to use this company. There are better companies out there. Stay away from this company.


G
Gloria M
Los Angeles, California
6/18/2018
The service is all right unless you need a refund for work not completed. I requested service in Feb and their vender was unable to fix the problem and told me that they had to order a part but they did not even understand the problem. I called an outside company who fixed it in one visit and found that the part needed was under warranty. Now I have been waiting for a refund for the service call from American Home Shield and, like the problem, I am continuously being told that they will take care of it but it is now 4 months and they can not even tell me the status of the refund.


G
Gwendolyn C
Dallas, Texas
6/18/2018
American Home Shield is one of the worst home warranty companies I have used. Their contractors are con artists. When our A/C was running but running 10 degrees hotter then what it was set too. I called AHS and they sent out A-1 Pro heating and air who told me my Evap Coil was damaged and leaked out all my freon after several days and Phone calls to both AHS and A-1. I finally got the quote it fix my A/C $1000 out of pocket but A-1 Pro heating and air refused to fix the problem unless i replaced the condenser as well which was not covered for another $3000. I got a second option out of my own pocket and discovered that i was only 2lbs light on freon. I called AHS and told them I wanted... Read More


D
Dora
Sacramento, California
6/18/2018
Worse Home Warranty company. I pay for two policies for almost 12 years and after numoerous claims to repair a stove for the same issue and several issues with getting a some one to repair the AC I terminated both of my contacts with them. The have the worse customer service! This company does not deserve a 5 star rating!


D
Dr. C
Atlanta, Georgia
6/17/2018
Service contractors are not dependable with swift service. Called on a Friday to report A/C problem, was given a contractor and he was heavily booked so could not come. He did say he would do all he could to come Saturday even though he had a full schedule. He never came. I called and left a message to call me. He NEVER called. Do not know if he will be Monday. Poor service. Said he had been out of town for two days and was behind. American Home Shield should have known this and referred to another company. Other contractors have performed service poorly.


E
Elizabeth
Chicago, Illinois
6/16/2018
I had AHS for 10 years, submitted approximately 4 to 5 claims per year, and had a mostly positive experience with the company. However, one experience finally made me decide not to renew my contract. My clothes dryer wasn't working and AHS assigned the claim to Sears. It took Sears two months, four technicians, and myriad phone calls to fix it. The fiasco with Sears was the WORST experience I've ever had with any company. I finally asked AHS to assign it to a different contractor, but they said there was no one else. Because I never want to have to deal with Sears ever again when my dryer breaks and AHS only uses Sears for this repair, I will no longer do business with AHS, either.


N
Noreen
San Jose, California
6/16/2018
I had a contract for 4 years. AHS replaced my double oven, glass stovetop (glass only) and my washing machine. A few calls (no limit) for leak repairs. Received letter stating my yearly $599.80 has now jumped to $1,199! Funny how you are not told that there is a specific limit. Repeat! I have AHS for 4 years. 3 appliance claims and price is doubled FOREVER! Will now need to change provider as I am 71 and can’t afford this!


Rosemary F
Dallas, Texas
6/15/2018
I will be cancelling your service soon and will be asking my family member to do so as well. My A/C has been out of service since 6/9 and when I called your customer service they gave me a return date for the Tech to come out on 6/18 and with the heat index here in Texas I might as well be dead by then. When I called CS they just didn't even seem to care and I found this very distasteful and annoying. I will be writing to the BBB on my complaint as well.



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.7 million customers
  • Best reputation in home warranty industry