American Home Shield Home Warranty Review
2,717 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2717 Customer Comments & Reviews
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The service person they sent for my issue was on time very professional got the job done in a in a quick Manner and have not had any problems since so I greatly appreciate American Home Shield.
Only use this company if you have lots of time on your hands. Long telephone wait times, days before you hear from a repair company. I’m currently on month 3 with no working dryer. They offered a payout instead of repair, but I pay for their service - so I’ll wait patiently for 3-6 weeks until my part comes in.
AHS has requested funds in amount of 100.08 for repairs never completed. The plumbing company AHS sent out cut a hole into my ceiling to find a leak. I was informed by both the technician as well as a letter in writing from the office manager that AHS would cover the repairs for cutting the ceiling out. After two attempts of sending the same company out the leak wasn't found. I hired an independent contractor (that I paid out of pocket) who immediately found the leak, but not only found the leak, but found the leak in the exact spot the company that AHS sent out. I addressed these concerns to AHS which they could care less. It is bad enough they send out companies that are unqualified... Read More
Our microwave died and I called AHS. A tech. was here the next day and and had to order parts. It took 10 days for the parts and that was not the problem, we had to replace the unit. It took a total of three and a half weeks from my first call until the unit was replaced. I am glad it was not the central air or the fridge.
I contacted AHS for my hot water heater at the beginning of the year. I had been in my home 6 months. I placed the service call and a technician came out 2-3 days later. I was informed that my current heater would require modifications due to its location in my home and the unit was old. I was informed that the replacement price would only cover the heater itself and any additional labor, parts & modifications were not covered and would cost approximately $1500. The technician that came out told me that I could possibly take the cash out option. Where the company would pay out for the cost of the heater and I could have it installed on my own. I purchased the heater that weekend and had it... Read More
American Home Shield has always taken care of my home issues promptly and professionally. As a senior citizen it is a relief and comfort knowing I have a service I can depend on.
so far so good, been with AHS for over 10years and two houses
I would have rather higher but my experience with these service providers I feel like my concern was never addressed properly. i feel like as a woman these service people (usually men) look at you like you don't know what you are talking about. The worst provider you sent was sears 4 tries of him not fixing the problem and having the nastiest attitude ever. H&K were great guys but I think that was a communication breakdown.
We had a service person damage our garage floor while installing a hot water heater. After repeated calls about the situation without any helpful response to our claim, we went to small claims court and received a judgement. It has yet to be paid. AHS states that their service people are bonded yet AHS was not willing to help us. Be careful when dealing with this company.
I am very unhappy with this company. I have had the insurance for years. Our pool heater had wiring issues and melted. The heater needs to be replaced, but of course they will not cover it. It's one excuse after another to not replace it. They just take your premium and then nothing is covered
- Far and away the trusted industry leader
- They have paid out over $1.8 billion in claims in the past 5 years
- Nationwide network of more than 13,000 contractors
- More than 1.6 million customers
- Best reputation in home warranty industry