American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,554 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2554 Customer Comments & Reviews

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LEON T
Mount Laurel, New Jersey
1/20/2018
I do not know how they can have a 5 star rating. I have a simple repair and it going on 2 weeks with nothing done. They sent a plumber out (PLUMBING SPECIALTIES) that never responded to the warranty company on what it will take to do the repairs. Every time I have called for update your on hold for over an 1 to 2 hours on hold. I have been told by 4 people that I will get a call back. still nothing! AHS IS NOT A 5 STAR HOME WARRANTY COMPANY BY NO MEANS!


L
Loveneesh B
Sunnyvale, California
1/20/2018
This company is a Scam. It takes over 45 minutes every time to talk to them. The contractors they send are very low standard. I had my dishwasher broken, The contractor came to visit after 2 weeks and told us to break our counter top to pull the dishwasher out. It took only 5 minutes for my handyman to pull it out. If I would have followed their advice, I would have end up with a broken counter top. Not worth paying 40 bucks a month to these guys. Very unprofessional service.


D
David B
San Jose, California
1/19/2018
AHS calls it "24/7" but the fine print says, "...but not in a row." It's difficult to express how disappointed we are with the drop in the responsiveness of American Home Shield in regards to a recent warranty covered incident. The company boasts of its "24/7" service, yet when we called after our water heater began leaking, we remained on hold for as long as 45 minutes before the line went dead. Even after closing the water supply valve, the appliance continued to leak. We were finally able to reach an agent the following day after several accumulated hours of being on hold. We explained the situation and were told that they couldn't get a hold of their local plumber in our area until... Read More


Akira B
Long Beach, California
1/18/2018
This is by far one of my most frustrating dealings with insurance companies. We initially needed a technician to come out and possibly fix a countertop burner (1) for a new home purchse. After the first technician came (and advised he needed “full access” to the stove, which he could only do if the electricity was cut to the unit) we went ahead and had the unit cut from electrical access. Then the guy comes back and then states he needed the correct part which he needed to order. Mind you both times he came he DIDNT EVEN TOUCH THE COUNTERTOP! SO 1 MONTH LATER, we finally got a “new” appliance guy who then stated he also needed to order a part, however he couldn’t do this job alone (he... Read More


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Garvin G
Burbank, California
1/18/2018
I have been a customer with AHS for over 15 years and have always been completely happy with their service. However today was enough to make me cancelling my contract. I was assign Gary, with Neighborhood Plummer & Rooter, Inc. He committed to contacting me within 48 hours to confirm an appt. After 72 hrs I can and left several messages. Finally we connect and he tells me he will be here with 2 hours (12 noon). I call him again at 12:30 and he tells me that he committed to appt between 12-2pm??? once he arrived (1:20p) he is on the phone according to him, with another customer, 20 min later, he hangs up to tell me he can not authorize my repair because problem was not due to normal... Read More


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curt b
Walnut Creek, California
1/18/2018
Yes, a bunch of crooks, they hire shady contractors that look for reasons not to fix or replace your appliance. Do NOT buy their warranty, they never answer the phone, they charged my credit card for a service fee and never showed up! 0 Stars!.


Christine K
Dallas, Texas
1/18/2018
AHS is nothing but a bunch of crooks. Take your money every month and provide zero service. I paid extra for pool coverage and the service provided was substandard resulting in multiple leaks and a pump that died less than 90 days after replacement. We fixed it ourself. I have not had hot water for five days while they are “processing”. There is over and hour hold time anytime you call. I repeat they are crooks. I would give them zero star if I could. It must be their own employers providing the positive reviews. Even the contractors say they are a pain to work with.


Pamela B
New York, New York
1/18/2018
I am considering switching to another company. At first I was very pleased with AHS. It appears that they are now using sub-par contractors to complete the work. It took over 6 weeks for my refrigerator to be fixed. Why? Because the company didn't realize they had received the part from AHS. I contacted customer service on several occasions and was promised follow up. It was not until I totally lost my cool that they were able to determine the contractor had the part for several weeks. The contractor had the nerve to call me back and say Oh we have the part! Really??? I am waiting for a plumber as I type. He was scheduled to come on Monday. I received a call that his truck... Read More


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geraldine
Greenville, South Carolina
1/17/2018
This company is terrible. I have waited on hold for 2.5 hours to speak to a customer service representative and finally hung up. We had to wait 10 days to get our hot water heater replaced even though the new tank had already been delivered. AHS used a repair company that was 1.5 hours away with only ONE technician that could install the new tank so we waited 7 days after the initial visit. They refused to find another alternative closer to us that could do the job quicker. Their customer service managers do not care about the customers and show no desire to help. Don't use them.


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Greg A
Palm Springs, California
1/16/2018
Your service is rated very high. I have had this service for seven years. I have probably only used it three or four times. The most recent is for a microwave oven problem. The service technician from the company that is contracted for this item in my area has been to my house three times and the result is that it still isn't working. I called again today and they told me more parts were on order and that they wouldn't arrive for another week and at that time would call to schedule an appt. Today is Jan 16 2018 and this problem has been ongoing since Sept 27, 2017 and I still have no satisfactory result. You should re-evaluate this service contractor since he is definitely not doing... Read More



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry