American Home Shield Home Warranty Review

Rating: 9.7 / 10 (Excellent)
2,717 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?


Contract & Price
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.


Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
Typical Systems Benefit Limit

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors


For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service


Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
TrustPilot Rating
3.7 out of 10
BBB Rating
BBB Rating
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded

Leave a comment for American Home Shield Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

2717 Customer Comments & Reviews

Loading Reviews ...
Diana E
Euless, Texas
The service person they sent for my issue was on time very professional got the job done in a in a quick Manner and have not had any problems since so I greatly appreciate American Home Shield.

Ebony C
Roswell, Georgia
Only use this company if you have lots of time on your hands. Long telephone wait times, days before you hear from a repair company. I’m currently on month 3 with no working dryer. They offered a payout instead of repair, but I pay for their service - so I’ll wait patiently for 3-6 weeks until my part comes in.

Aleron S
Matthews, North Carolina
AHS has requested funds in amount of 100.08 for repairs never completed. The plumbing company AHS sent out cut a hole into my ceiling to find a leak. I was informed by both the technician as well as a letter in writing from the office manager that AHS would cover the repairs for cutting the ceiling out. After two attempts of sending the same company out the leak wasn't found. I hired an independent contractor (that I paid out of pocket) who immediately found the leak, but not only found the leak, but found the leak in the exact spot the company that AHS sent out. I addressed these concerns to AHS which they could care less. It is bad enough they send out companies that are unqualified... Read More

Tom P
Miami, Florida
Our microwave died and I called AHS. A tech. was here the next day and and had to order parts. It took 10 days for the parts and that was not the problem, we had to replace the unit. It took a total of three and a half weeks from my first call until the unit was replaced. I am glad it was not the central air or the fridge.

Sean B
District Heights, Maryland
I contacted AHS for my hot water heater at the beginning of the year. I had been in my home 6 months. I placed the service call and a technician came out 2-3 days later. I was informed that my current heater would require modifications due to its location in my home and the unit was old. I was informed that the replacement price would only cover the heater itself and any additional labor, parts & modifications were not covered and would cost approximately $1500. The technician that came out told me that I could possibly take the cash out option. Where the company would pay out for the cost of the heater and I could have it installed on my own. I purchased the heater that weekend and had it... Read More

Jolene M
Keller, Texas
American Home Shield has always taken care of my home issues promptly and professionally. As a senior citizen it is a relief and comfort knowing I have a service I can depend on.

daineal j
Columbus, Ohio
so far so good, been with AHS for over 10years and two houses

Baltimore, Maryland
I would have rather higher but my experience with these service providers I feel like my concern was never addressed properly. i feel like as a woman these service people (usually men) look at you like you don't know what you are talking about. The worst provider you sent was sears 4 tries of him not fixing the problem and having the nastiest attitude ever. H&K were great guys but I think that was a communication breakdown.

Gnell D
Escondido, California
We had a service person damage our garage floor while installing a hot water heater. After repeated calls about the situation without any helpful response to our claim, we went to small claims court and received a judgement. It has yet to be paid. AHS states that their service people are bonded yet AHS was not willing to help us. Be careful when dealing with this company.

Dennis C
Temecula, California
I am very unhappy with this company. I have had the insurance for years. Our pool heater had wiring issues and melted. The heater needs to be replaced, but of course they will not cover it. It's one excuse after another to not replace it. They just take your premium and then nothing is covered

Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry