First American Home Warranties Review
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588 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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588 Customer Comments & Reviews
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First American is not reliable, they use cheap/slow vendors, they have not returned my repeated calls. I have a broken refrigerator for 3 weeks, they have confirmed it is covered, and yet they have not informed me when it will be fixed. I have used them for 20 years on various properties, and the service is usually poor and they avoid paying or responding whenever possible to keep their costs down.
A BIG SHAM. Heat has been out since 12/21/17. Have spoken with 9 DIFFERENT people, including 2 SUPERVISORS. An absolute different story every single time. Each promised to call us back, to date, have received 0 call backs. Lies after lies. Today is 1/8/18. Snowed 10 inches, temp in single digits. These people don't care!
I submitted a claim for my heat to be repaired on 11/25/17. It still is not fixed. Seriously. A contractor came out within 3 days of the claim to diagnose the problem, but once the issue went back to FAHW, it has been nothing but a run around. I have to call for updates every time because they give no information. Apparently, the part is on back order, but they said they could get it quicker than the contractor. Like many of you, I have been given a special claim representative, but I can never reach her, so I end up talking to a random person every time who has no clue what is going on. I finally asked to speak to a supervisor, and they transferred me to "Rick." I hate to say it,... Read More
Worst company I have had them for 3 years and it always take 2 weeks orm longer to take care of job. the agents do not all back like they say and they will not let you talk to anyone over their head. Do not go with this company .
Service call went up to $75 for the new contract year. They use low quality sub contractors. I have begun looking at YELP reviews once a contractor has been assign me to and they are not high quality companies. I had a situation which was unliveable and even though they escalated the claim twice, it has taken 2 weeks to get a contractor to my house.
0 stars for me. Has had for 10 years 1st time using. My Hot water heater burst this week and after all is said and done I have to come out my pocket of 700.00. I asked them for a total of what they are paying and they could not or would not tell me. I'm so disappointed in this company. SPOKE WITH 3 DIFFERENT PEOPLE AND GOT 3 DIFFERENT ANSWERS. NEED TO CHANGE THEIR NAME TO RIPP OFF AMERICANS WARRANTY.
I AM CANCELLING, I WISH THEIR WAS A WAY TO RECOUP SOME OF MY MONEY.
DEBORAH M
ARLINGTON TEXAS
Worse warranty company ever, Not only does this company have a non-traceable CEO and Corporate officers there is nothing American about it. The service reps are in the Dominican REP ever single person you talk to has an accent. They could care less about your issues but they are experts in the Good ole run around. They website states they have a fleet of pre-screened contractors I would like to know how they screen them as all I have had come to my house are sloppy, toothless, trailer trash people who as far as I am concerned are buying second hand crap and pocketing the rest under the pretense that it is new. I am not one to be messed with and I have my attorney looking into this and if... Read More
I say stay away from this company as they are just there to take your money, that is it!
I had issue with my garage door not opening so I arranged for repair person to come out and fix the issue. I paid the $75 per contract to First American Home Warranty online and the repair person came by the house to look at my issue and decided that it's a maintenance issue....I just wanted to get my garage door to be fixed but that did not happen. I am very disappointed with the answer and the service. Cancelled my contract about about a month ago and STILL have not gotten my prorated payment back...
You have failed to repair my furnace after a week saying you are looking for a part. We are in the middle of an attic blast and temperatures are from a high of 20 to nighttime lows of 0.
Please help.
Steven Davis Huntington West Virginia
My hot water heater was noted as leaking called FAHW on 11/19/2017. I was with hot water for a week while they ordered a new tank. Tank was for propane and I have natural gas! So it never worked. Today is 1/2/2018 and it's been over 6 weeks and I do NOT have "HOT" Water.
I have had 6 visits by AAA plumbing and now they are sending another company!!!
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Special Offer: $100 Off with Code PROTECT
- 35+ Years of Industry Experience
- Unlimited Home Service Calls
- Get a Replacement If It Can’t Be Repaired
- Filing a Claim Won’t Raise Your Rate
The company serves over 450,000 customers across the nation, offering year-round repair and replacement services, even on holidays.
Some of the most attractive features of First American home warranty plans are their comprehensive coverages, standard prices, and lower-than-average service call fees.
First American is an excellent option for anyone looking to protect their homes at a reasonable price and receive quality service 365 days a year.