First American Home Warranty Review
284 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.
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284 Customer Comments & Reviews
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If you care about your home, STAY AWAY FROM FIRST AMERICAN HOME WARRANTY. Facts based on my last dealing with them: • First American Home Warranty hires unlicensed and incompetent contractors. • They will take weeks to respond and months resolve cases. • Their premium is much higher than other home warranty companies. The service and their payout are the worst in the industry. • They will offer to replace with the lowest priced brand/model available or THEIR discounted contracted prices as cashout. They've offered me 1/2 of the actual replacement value of the lowest priced comparable unit. One of THE worst companies I've ever dealt with.
OMG ! Look at these awful reviews. Here I though maybe I was one of the few with a bad experience with First American. This company should be investigated by the FBI. Not only have the defrauded me over my heater, they are ripping off everyone. How can they stay in business? If you are thinking about buying a home warranty, just read these comments. I certainly wished I had know this before I got ripped off, denied to repair my heater, and cannot get a supervisor to return my call. Just a repeat of what has been written time and time again by other victims.
First American is not reliable, they use cheap/slow vendors, they have not returned my repeated calls. I have a broken refrigerator for 3 weeks, they have confirmed it is covered, and yet they have not informed me when it will be fixed. I have used them for 20 years on various properties, and the service is usually poor and they avoid paying or responding whenever possible to keep their costs down.
A BIG SHAM. Heat has been out since 12/21/17. Have spoken with 9 DIFFERENT people, including 2 SUPERVISORS. An absolute different story every single time. Each promised to call us back, to date, have received 0 call backs. Lies after lies. Today is 1/8/18. Snowed 10 inches, temp in single digits. These people don't care!
I submitted a claim for my heat to be repaired on 11/25/17. It still is not fixed. Seriously. A contractor came out within 3 days of the claim to diagnose the problem, but once the issue went back to FAHW, it has been nothing but a run around. I have to call for updates every time because they give no information. Apparently, the part is on back order, but they said they could get it quicker than the contractor. Like many of you, I have been given a special claim representative, but I can never reach her, so I end up talking to a random person every time who has no clue what is going on. I finally asked to speak to a supervisor, and they transferred me to "Rick." I hate to say it,... Read More
Worst company I have had them for 3 years and it always take 2 weeks orm longer to take care of job. the agents do not all back like they say and they will not let you talk to anyone over their head. Do not go with this company .
Service call went up to $75 for the new contract year. They use low quality sub contractors. I have begun looking at YELP reviews once a contractor has been assign me to and they are not high quality companies. I had a situation which was unliveable and even though they escalated the claim twice, it has taken 2 weeks to get a contractor to my house.
0 stars for me. Has had for 10 years 1st time using. My Hot water heater burst this week and after all is said and done I have to come out my pocket of 700.00. I asked them for a total of what they are paying and they could not or would not tell me. I'm so disappointed in this company. SPOKE WITH 3 DIFFERENT PEOPLE AND GOT 3 DIFFERENT ANSWERS. NEED TO CHANGE THEIR NAME TO RIPP OFF AMERICANS WARRANTY. I AM CANCELLING, I WISH THEIR WAS A WAY TO RECOUP SOME OF MY MONEY. DEBORAH M ARLINGTON TEXAS
Worse warranty company ever, Not only does this company have a non-traceable CEO and Corporate officers there is nothing American about it. The service reps are in the Dominican REP ever single person you talk to has an accent. They could care less about your issues but they are experts in the Good ole run around. They website states they have a fleet of pre-screened contractors I would like to know how they screen them as all I have had come to my house are sloppy, toothless, trailer trash people who as far as I am concerned are buying second hand crap and pocketing the rest under the pretense that it is new. I am not one to be messed with and I have my attorney looking into this and if... Read More
I say stay away from this company as they are just there to take your money, that is it! I had issue with my garage door not opening so I arranged for repair person to come out and fix the issue. I paid the $75 per contract to First American Home Warranty online and the repair person came by the house to look at my issue and decided that it's a maintenance issue....I just wanted to get my garage door to be fixed but that did not happen. I am very disappointed with the answer and the service. Cancelled my contract about about a month ago and STILL have not gotten my prorated payment back...
- 24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model