First American Home Warranty Review
246 Customer Reviews - see all reviews
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.
- 24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model
Latest First American Reviews
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I inherited this warranty with purchase of my home. Made the mistake of renewing for a second and final time. Small repairs went fine but Once we actually had a big ticket item to repair there were additional fees to repairs labeled modifications in addition to your service fee and monthly payment which makes you wonder what is the point of the warranty?. We had a horrible experience with a company they sent out to perform repairs. We were given differing cash out values by different representatives which were both extremely minimal (of course they went with the least amount even though we were initially given a higher cash out value blaming the representative for misquoting even though... Read More
Upon my 27 inch drop-in range being designated as unfixable, first American offered me a 30-inch oven for a replacement. When I explained that it won't fit in my kitchen I was told that they don't HAVE TO fit the size, only the operations of the ranch. My Choice was to either spend thousands of dollars remodeling my kitchen to fit the range they offered or take the cash out offer which covers 30% of the range I need. They explained that since they buy so many appliances they get them at discount prices and therefore the cash out offer was way less than the range actually costs. In the end, I had to pay $800 of my own money to get a functioning oven again. Was not impressed with their "this... Read More
They are shit. They tell me one thing and turn around and charge me or try to charge me for irrelevant items. Then after my wife talked to the manager for 30 min and didn't solve anything (silent at times, speechless), he still has the nerve to say "can i help you with anything else"
I have to laugh...The write up says California based...however when I call in I always seem to get someone in the Dominican Rep. (Book!) We purchased this coverage almost 10years ago when we bought our home. Our home is ild built in 1950, so we felt it was a justifiable coverage, and the 'if' factor seemed inevitable. Over the years we've had to use it on a few things, and everything seemed to go smoothly. UNTIL NOW. On 7/1/17 our washing machine broke. The appliance company who was assigned to our claim was MAC My Appliance Clinic. They came out on 7/8/17 to inform us we needed X,Y and Z, and they needed to submit it to First American for approval. 2-3 weeks later MAC returned to... Read More
Dysfunctional company with terrible customer service. Use a different company.
Absolutely unsatisfied with my claim resolution! DO NOT PURCHASE COVERAGE! I opened a claim for my freezer door on August 10th, 2017. Following this claim,First American sent a technician from K &G to fill my claim for my freezer not working. Basically, the seal (or gasket) was replaced about a year and a half ago, but still failed to create a seal. Warm air enters the freezer, causing the freezer to freeze over and ice builds over the motor cover. The K & G technician that came out, Max, was great. He clearly explained to me what was going on with the seal, and why it was freezing. He said he was going to send photos with the report back to First American, and then gave me... Read More
By far the worst company i have ever had to deal with. Customer Service is at the bottom of their list. I have had about 3 claims with them in the past 7 years and none of them have been pleasant. Worst company ever
I had an issue with a garage door opener. I made an original service call 7/6/17 and they sent out a company/technician. That individual chose to try to "fix" the problem rather than replace the part/opener. When I called back 8/26/17, First American stated I would have to start a new service call because it was past 30 days. They rigidly enforced the 30 day rule when the original problem was not fixed.
Customer service is aweful. If you don't constantly stay on top of the contractor and First American, you'll never get the repair/replacement you need. Also, I've been on the phone for 46 minutes and counting, waiting to speak to a supervisor/manager. They refuse to allow the warranty holder to escalate the issue, and so nothing gets done in a timely manner. So frustrated....
Don't get fooled by the service First American promises. I have had a home warranty for a few years and had an air conditioner that has failed during the summer and winter several times. Each time the contractor makes the unit limp along until the next failure. This last time it failed during a heat spell (over 110 degrees). The assigned contractor could come out in 2 days so had stay home to wait but no one showed. They finally came and fixed it the next day but 2 days later it failed again. This time they said they couldnt come out until Monday (3 days later). First American could not find another contractor to help so we were stuck and had to stay in a hotel for 3 days. First American... Read More
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