First American Home Warranty Review

#5 in Home Warranties

First American Home Buyer’s Protection 

With over three decades of experience in providing home warranty services, First American Home Buyers Protection is one of the country’s leading home warranty providers. It offers good coverage on home systems and appliances, and also has some of the best coverage limits.

The company is known to provide prompt and hassle-free repair and replacement service.

Coverage

The basic policy offered by First American Home Buyers Protection includes an extensive list of systems and appliances, many of which are only covered by other companies with an enhanced home warranty policy.

Basic Covered Items

Oven/Range/Cooktop
Dishwasher
Garbage Disposal
Built-in Microwave
Kitchen Refrigerator (Includes built-in)
Trash Compactor
Washer/Dryer
Ceiling Fans
Attic and Exhaust Fans
Instant Hot Water Dispenser 

Premier Plan Covered Items (in addition to Basic coverage):

Central Vacuum System
Electrical System
Ductwork
Plumbing
Plumbing Stoppages
Sump Pump
Toilet Tanks and Bowls
Garage Door Openers
Water Heater
Heating System
Whirlpool Bath Motor & Pump Assemblies

Optional Coverage Available for:

Additional Refrigeration
Central Air Conditioning
Pool/Spa Equipment
Well Pump

For a more detailed look at First American Home Buyer’s coverage please check their sample contract.

 

Price

Basic – Starts at $24/month
Premier – Starts at $40/month
Service call fee $65

 

Fine Print

You cannot cancel a home service contract during the initial term for which it was issued, except for any of the following reasons: (i) Nonpayment of contract fees; (ii) The subscriber’s fraud or misrepresentations of facts material to the issuance of the contract; (iii) The contract provides coverage prior to the time that an interest in residential property to which it attaches is sold and the sale of the residential property does not occur.

If this contract is canceled, the provider of funds shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less an administrative fee and all service costs incurred by the company.

 

Final Thoughts – First American Home Buyer’s Protection

Starting at $288, First American Home Buyer’s Protection Basic Plan covers far and away more than similarly priced competitor plans. One surprising fact however, is that AC coverage has to be purchased as an additional item.

 

 

Latest Reviews

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First American Home Warranty
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Lisa
Las Vegas, Nevada
First American Home Warranty review
12/5/2016
Stay away from this company. The customer service is terrible. My heater broke two weeks ago and it is still not fixed and they are telling me it is not covered. The customer service representative was barely understandable and she stated she was in Central America. She told me she never received paperwork from the contractor, yet the contractor showed that they submitted it over a week ago. Bottom line stay away from this company. I still have no heat!

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kathryn
First American Home Warranty review
12/3/2016
This company is useless. I've called twice for urgent plumbing help. They set me up with a plumber each time--but two weeks after the request. Also, there are competent plumbers within two blocks of my home but they wanted to send plumbers in cities one and two hours away. Totally useless.

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Luanne finn
Newcastle, California
First American Home Warranty review
12/1/2016
I have been with them for 5 years. Started out great but service has declined. I am going on my third day with no heat. I was told not an emergency because 34 degrees is not cold enough. Anytime you call them allow at least an hour on the phone. I have spent 4 hours on phone trying to get my heater repaired. When we signed with them 5 years ago I was on the phone maybe 15 minutes to do claim. Very disappointed in their service now looking at other companies

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Dan
Redlands, California
First American Home Warranty review
11/30/2016
This is a continuation of my review on 11/12 2016. I had a duct problem under my home with the return air ducts. FAHW's own contractor would not attempt to fix. The issue was very bad, musty smell getting into my home making it very uncomfortable. I hired my own contractor who came out, knew exactly what to do and fixed issue. My system has never run so great. I submitted all the paper work requested of me to FAHW for the work that my contractor did to fix issue. I've been on phone with them everyday to find out when I'm going to be reimbursed since I had to pay contractor out of my own pocket. When I would call FAHW to get a status on my claim, they would tell me it's assigned a claim manager to handle my claim. A Deven Raj at extension 2626. I've called multiple messages to speak with him about claim and sent many emails. All I ever get is voicemail. I 'never' get a return call or responses to my emails. I'm beginning to wonder if Deven even really exists and it's just a way to divert me. Every time I call the claim number, I get a person with an accent. I finally asked two questions. What country am I talking to ... they said El Salvador. Then I asked, do they get paid based on how many claims they 'DENY'. They would not respond, telling me that's true. Well it's time for two things. #1, call my credit card company and dispute all the charges FAHW has posted against my account because I'm paying for service, but NO service is being rendered, which means they are just taking my money. #2 find a reputable home warranty company.

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Andy
First American Home Warranty review
11/30/2016
For two days now I have been battling with people who really don't seem to care at all about their customers and their issues. I would explain my story but I have already done so with 7 different FAHW employees over the pas 48 hours and I'm not feeling like Homer today. With FAHW, I feel as though I am being given "The Run Around" with them trying to find a contractor to fix my water heater leak, because they know that it is not going to be an easy fix and that the water heater will probably need to be replaced. I've had one previous dealing with them earlier this year on something very small and inexpensive and had no issue, but now that they are going to need to fork over some real cash money, they want to do nothing more than ignore me and piss me off enough to the point where I say "screw it" and just pay for it out of my own pocket. And apparently a leak that starts leaking faster isn't considered an "emergency" until you tell them about it twice. And their definition of emergency is "we haven't found anyone to help you after business hours so you will probably just have to wait until morning." They will not pay for any secondary damage. So if the levy breaks on my water heater, they will not pay for the water damage it does to the rest of my house. I've been hung up on once, and disconnected twice, one time by a supervisor, and never received a call back to finish the conversation we were having. I cannot recall anything that has been a worse experience than what I am currently going through. And compared to some of these other reviews I've read, mine is only in its infant stages. I will not be renewing my warranty with FAHW next month, I wouldnt recommend anyone purchase an FAHW warranty and I wouldn't even wish this FAHW experience on Hilter. End rant.