First American Home Warranty Review


Rating: 8.4 / 10 (Excellent)
109 Customer Reviews - see all reviews
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How is First American rated?
9/10
Plan Value
8/10
Customer Experience
9/10
Contracts
10/10
Restrictions
9/10
Contractor Network
8/10
Customer Base

First American Home Buyer’s Protection 

With over three decades of experience in providing home warranty services, First American Home Buyers Protection is one of the country’s leading home warranty providers. It offers good coverage on home systems and appliances, and also has some of the best coverage limits.

The company is known to provide prompt and hassle-free repair and replacement service.

Coverage

The basic policy offered by First American Home Buyers Protection includes an extensive list of systems and appliances, many of which are only covered by other companies with an enhanced home warranty policy.

Basic Covered Items

Oven/Range/Cooktop
Dishwasher
Garbage Disposal
Built-in Microwave
Kitchen Refrigerator (Includes built-in)
Trash Compactor
Washer/Dryer
Ceiling Fans
Attic and Exhaust Fans
Instant Hot Water Dispenser 

Premier Plan Covered Items (in addition to Basic coverage):

Central Vacuum System
Electrical System
Ductwork
Plumbing
Plumbing Stoppages
Sump Pump
Toilet Tanks and Bowls
Garage Door Openers
Water Heater
Heating System
Whirlpool Bath Motor & Pump Assemblies

Optional Coverage Available for:

Additional Refrigeration
Central Air Conditioning
Pool/Spa Equipment
Well Pump

For a more detailed look at First American Home Buyer’s coverage please check their sample contract.

 

Price

Basic – Starts at $25/month
Premier – Starts at $40/month
Service call fee $65

 

Fine Print

You cannot cancel a home service contract during the initial term for which it was issued, except for any of the following reasons: (i) Nonpayment of contract fees; (ii) The subscriber’s fraud or misrepresentations of facts material to the issuance of the contract; (iii) The contract provides coverage prior to the time that an interest in residential property to which it attaches is sold and the sale of the residential property does not occur.

If this contract is canceled, the provider of funds shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less an administrative fee and all service costs incurred by the company.

 

Final Thoughts – First American Home Buyer’s Protection

Starting at $288, First American Home Buyer’s Protection Basic Plan covers far and away more than similarly priced competitor plans. One surprising fact however, is that AC coverage has to be purchased as an additional item.

 

 

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Latest Reviews

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C
Cami
1/17/2017
Do not buy a home warranty from first American! My family, to include an eight week old infant, has been without heat for almost two weeks with no chance to be fixed in the foreseeable future. They sent a contractor out that was a complete scam artist who claims he had my new hearing unit stolen and now that my claim has been escalated to an emergency I can get no one to help us. Whenever we call every department says they can't help us and pass us off to another department where no one ever answers the phone. Oh and if you do by some reason go with this company do not ever accept a call back. Because you will not ever get one.

V
Vincent O'Rourke
1/17/2017
First American Home Buyers Protection Corporation is a sham. Their contractor list apparently only includes those who are unable to survive in business through providing quality, customer oriented service which invites loyalty from their customer base. The $75.00 service fee for a plumber to unstop a drain is actually higher than the prevailing rate with a senior or military discount, and the service is terrible. Calls to complain result in long waits for "the next available agent." A call to ask for a repeat service (because the stoppage was actually not properly cleared) resulted in a denial because the stoppage was in a drain that is outside the building foundation. I would not... Read More

Kimberly Hoffman
West Berlin, New Jersey
1/12/2017
Placed call for problem w/ductless system. Agent scheduled repair company, they came out diagnosed problem (after 1st guy couldn't) and FAHW denied the claim. They said it wasn't covered!! YET the agent scheduled it for repair on our warranty!! WORST customer service, NOT USA based call center, and poorly trained staff!! I would not recommend this company for a Home warranty - EVER!

Kenny Minium
1/11/2017
I love the concept of a home warranty...insurance on the systems in your home...great! But, what if you live in a town of 80k people and the warranty company doesn't have any contractors in your area? What if they didn't bother to tell you that when you signed up? That's right! You get a clown who shows up in his girlfriend's car to fix your A/C. He came from 60 miles away. You send him away because he is simply creepy. The warranty company apologizes and sends someone closer, only 50 miles away. They wire your system to run constantly until they can get authorized to do the actual repair. That takes three months because the warranty company wants to say it was installed improperly. (... Read More

S
[email protected]
Austin, Texas
1/11/2017
Customer service is offshore, which is a disadvantage when filing claims. I had a horrible experience with the last claim I filed, which is my reason for looking elsewhere for new coverage at renewal.

Catherine Mary
1/6/2017
Well, I noticed you said on the ad it was 24/7 on appliances. A tech came and looked at our oven that went out on December 3rd, 2016 and today on January 6, 2017 it is still not fixed. And the insurance company says they will call back and they do not. The company that is supposed to fix the stove got the wrong part supposedly on Dec. 27, 2016 and they never called to give an update as to whether they got the right part. Called them yesterday and they said they had to check the warehouse and we have heard nothing from them since. Husband called First American yesterday 3 times and kept getting a voice mail, no call back. He finally spoke to someone last night, they promised to call today... Read More

K
kayvan ghavim
,
1/5/2017
Do not buy a home warranty from First American, they will do whatever they can to not pay out on the claim.My wife and I have collectively taken 4 days off of work to be home for contractors to inspect our broken garage door and First American still says they need an additional opinion before they can fix anything. Our garage has been inaccessible for over a month now. Also, their customer service is rude, inconsiderate, and down right mean. They will leave you on hold for over an hour. They will give you false names. They will give you fictitious phone extensions.

G
Gregg Thompson
1/5/2017
First American is top-notch in my book. We have had them for 3 years, and have used our policy for 4 issues(2 plumbing, 2 heating ductwork). Most recently we had 2 issues at once-1 plumbing and1 ductwork. In all instances First American took care of the issues promptly, arranging to have contractors on my phone quickly the same day or day after I called. All repairs were handled properly and without undue delay. And in each case, I only was required to pay the service fee as per my contract.

R
Rob Cutler
San Diego, California
1/2/2017
I will never purchase a home warranty from First American again. We have owned several homes over the years and have used several different home warranty companies. First American is by far the worst of the group. We had a water heater fail over the New Year's holiday. When we called the company, they could not guarantee a time when a contractor could come to replace the water heater. After spending over 1.5 hours on the phone, we finally convinced them to call a contractor to find someone that would come. They did and the contractor proceeded to charge us over $400 for modifications that needed to be made because First American would not authorize the replacement of our same model water... Read More

Heather Saucier
Houston, Texas
1/2/2017
Zero stars! I paid $540 for a home warranty policy with First American. Shortly after, my kitchen ceiling began dripping water because of a leaking pipe. First American sent a plumber to my home who didn't even have a ladder. He could not access the pipe nor could he see it. As a result, I had to call another plumber myself and pay $225 out-of-pocket. Not only would First American NOT reimburse me for this expense, when I canceled my policy with them, they only reimbursed me a fraction of the $540, citing administrative fees. This is highway robbery! I highly suggest you choose any other company other than First American.

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