First American Home Warranty Review
303 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.
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303 Customer Comments & Reviews
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This is by far the worst home warranty company and I will never recommend them to anyone looking for coverage. We requested an electrician to come out and look at why our power was unstable. When the electrician arrived he did not even look at the issue and told my husband (who is now deployed) he would not charge him the service fee and that he would come back out another time to see what is going on. Of course we did not hear anything back and this was the end of November 2017 and our service was up in December 2017. But then in January 2018 we started receiving service bills for service we clearly did not receive. This is the worst service i have ever experienced and all they want is to... Read More
My water heater broke Thursday night - I called first thing in the morning and then was told someone will get back to me Yes they sent a Plummer to come out right away but that was to just get a photo of the make and model of my water heater. No call back . The Plummer says it will take about 4 to 5 days but since it’s friday and they don’t work weekends maybe 7 days . I thought this was unexceptable ! I have a child with disabilities and not having any hot water for 4-7 days is not good . So I talked to a supervisor and they said they would do a buy out . Which meant I pay for a Plummer to come in and they pay me back for the tank and labor . So I put 1500 on my CC and then Monday... Read More
i called to get a replacement for my garbage disposal. It had a slow leak apparently, but the other night I had water all over my kitchen floor. I saw that there was some mold, so I called my homeowner's insurance. They came out right away and confirmed I had black mold under the cabinet floor as well. They had to take out all my plumbing from under the sink as well as the cabinets. When I called 1st American, I was told they wouldn't honor the contract because the disposal was removed. I still have the defective disposal. Was I supposed to wait ??? days for 1st American to come out and take it out and replace it? It was a health issue for goodness sake! Last year when my water heater... Read More
I filed a claim for which I paid the deductible. Technician came to my house tried to fix the issue and was unable to. After that I tried to contact them for a period of 3 months and not getting any replies back. 5 months passed since then and nothing was done. Finally i contact the home warranty itself and they told me that I only have 30 days and told me that I have to file new claim again. This is unacceptable. I paid money for nothing. Worst service ever.
This company can't service issues within a timely manner. If you have something break and it is ok that it takes a week to get a service person out to repair it then this company is for you. I had two claims and they wanted me to find a repair company and pay for it and they would reimburse me. it took 5 weeks to get reimbursement on the first claim. I didn't fall for that on the second claim...sump pump needs repaired their contractor can come out in 4 days.....really I will be looking for a new home warranty company after this issue gets resolved.
What the hay!!!! How could this company possibly be 4th in the nation. It sends out constant scoundrels to price gouge homeowners into having to pay outside the policy. I have a client waiting (already fixed by an outside company) drain in the kitchen. They sent out a company and the tech refused to unblock and accessible line right in the unfinished garage. Said he had to go on the roof and clear it and it wasn't covered but, today's special price is only $380.00 and he told my client that he had several other jobs and that he wouldn't get paid a dime if, this wasn't resolved. The rep, I personally talked to said he was going to send out someone to run a high powered pressure system to... Read More
I filed a claim as to where they took 2 payments out of my bank account. I have yet to be reimbursed, for the amount, nor for the overdraft that it cost by taking that extra payment. I am filing a complaint with the Consumer Affairs Division.
No home warranty company could be worse than First American Home Warranty - I've owned a policy for two years, and in that time they have screwed up three jobs that required repairs. My pool heater needed repair, but after waiting three months and going through two botched repairs with a company FAHW sent that kept claiming they needed another part, I finally called a local pool repair company myself and paid $550 for the repair. No reimbursement from FAHW. Nine months later, a shower valve went down, and it took two months for them to get a repairman here. He installed a new valve - upside down, and to this day, steaming hot water comes from the cold end of the faucet handle, cold water... Read More
Have been trying to get a resolution on a broken microwave for 2 weeks still no resolution! Have been on the phone at least 6 times today hung up on told a manager would call you name it and still nothing. New microwave delivered and sitting in my garage because they claim they can’t find anyone to install. Horrible Customer Service.Theresa Phillips
HORRIBLE. TOOK THREE MONTHS FOR THEM TO FIX MY OVEN. THE LADY THAT WAS MY CLAIM SPECLIST (MELINDA SALAZAR) CUSSED AT ME ON THE PHONE AND IN EMAILS. SHE SET UP APPOINMENTS WITH OUT ME KNOWING AND WOULD GIVE ME NOTICE 20 MINUTES BEFORE THE WORKERS WOULD COME TO MY HOUSE. THIS COMPANY SHOULD BE CLOSED DOWN AND NO ONE SHOULD USE IT. HORRIBLE.
- 24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model