First American Home Warranty Review


Rating: 8 / 10 (Excellent)
198 Customer Reviews - see all reviews
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How is First American rated?
9/10
Plan Value
6/10
Customer Experience
9/10
Contracts
10/10
Restrictions
9/10
Contractor Network
8/10
Customer Base

First American Home Buyer’s Protection 

With over three decades of experience in providing home warranty services, First American Home Buyers Protection is one of the country’s leading home warranty providers. It offers good coverage on home systems and appliances, and also has some of the best coverage limits.

The company is known to provide prompt and hassle-free repair and replacement service.

Coverage

The basic policy offered by First American Home Buyers Protection includes an extensive list of systems and appliances, many of which are only covered by other companies with an enhanced home warranty policy.

Basic Covered Items

Oven/Range/Cooktop
Dishwasher
Garbage Disposal
Built-in Microwave
Kitchen Refrigerator (Includes built-in)
Trash Compactor
Washer/Dryer
Ceiling Fans
Attic and Exhaust Fans
Instant Hot Water Dispenser 

Premier Plan Covered Items (in addition to Basic coverage):

Central Vacuum System
Electrical System
Ductwork
Plumbing
Plumbing Stoppages
Sump Pump
Toilet Tanks and Bowls
Garage Door Openers
Water Heater
Heating System
Whirlpool Bath Motor & Pump Assemblies

Optional Coverage Available for:

Additional Refrigeration
Central Air Conditioning
Pool/Spa Equipment
Well Pump

For a more detailed look at First American Home Buyer’s coverage please check their sample contract.

 

Price

Basic – Starts at $25/month
Premier – Starts at $40/month
Service call fee $65

 

Fine Print

You cannot cancel a home service contract during the initial term for which it was issued, except for any of the following reasons: (i) Nonpayment of contract fees; (ii) The subscriber’s fraud or misrepresentations of facts material to the issuance of the contract; (iii) The contract provides coverage prior to the time that an interest in residential property to which it attaches is sold and the sale of the residential property does not occur.

If this contract is canceled, the provider of funds shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less an administrative fee and all service costs incurred by the company.

 

Final Thoughts – First American Home Buyer’s Protection

Starting at $288, First American Home Buyer’s Protection Basic Plan covers far and away more than similarly priced competitor plans. One surprising fact however, is that AC coverage has to be purchased as an additional item.

 

 

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Latest Reviews

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Blanca R
Modesto, California
6/28/2017
This is a NOT TRUST COMPANY. If you contract is new and something fail they do not going to take care of you. They are going to say that it was broken before the contract which it is not true. This is not a serious company I had a very bad experience with them. Please try another company do not waist your money!!!

P
Philip
Longwood, Florida
6/28/2017
Where do I begin! Over a period of 2 yrs we have had an ongoing problem with one HVAC in our home only to finally be told it will replaced however we will be out of pocket a whopping $1460 in addition the the numerous phone calls and service calls which take time out of work day. Pure frustration! It took over a week for them to replace (after lengthy 'approval' process with their professional warranty personnel). Was thinking of using them at a new home purchased but because we did not sign up within 60 days of purchase the price for same 'home warranty' has jumped by $388. They sure know how to chase current customers other warranty providers.

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Juan P
Bakersfield, California
6/28/2017
I paid for a service call, and after 2 months they sent me a letter stating that the job had been completed, but it had not been completed!! I called and they told me they would send someone, and after 2.5 months I'm still waiting! Not to mention the fact that they charged me (without my authorization) another service call that I was not aware of. It never exited, and I am yet to get a refund for the supposedly second service call charged on my credit card, and for them to fix the reason I made the service call. I know who I will not do business with anymore!!

Judy D
Prosper, Texas
6/27/2017
PLEASE DO NOT FOLLOW US IN THIS NEVER ENDING NIGHTMARE! The call centers are offshore and the service is less than lousy. EACH time we've had to have repairs it has been like pulling teeth. Earlier this year we had a plumber come out, he LITERALLY walked in, tested NOTHING, and declared that our problem wasn't covered! Immediately I called First American (what an oxymoron) to let them know what happened and they smirked at me! I asked for a supervisor and he told me, laughingly, that HE was the supervisor! He then REFUSED to transfer me. I hung up and called again and NO ONE would help us! And this is a GOOD experience. Currently we have been without air since THURSDAY! The contractor has... Read More

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Angry i
Seattle, Washington
6/26/2017
I've just sent First American a cancellation for our two properties. We've paid the warranty for 3 years. Today was the first time we needed them for a leaking water heater. After a couple of different calls, the earliest someone will be sent out is the next day, late afternoon, from another state. We're in the Seattle area. They really need to send someone that covers Oregon and maybe WA??!! Our money is better spent on a local plumber.

Linda D
Lancaster, Texas
6/26/2017
I have had nothing but trouble with FAHW for the past couple of years, first in my previous home now in the new house I purchased last September. What is interesting is with the most recent claim, my hot water heater stopped working last week, first I had the gas company come out to make certain I didn't have a gas leak. No leak, but they told me what the problem could be, $8 part and labor. Next I filed a claim. The first contractor couldn't get to me for 3 days. So I called my regular plumber to have them at least tell me what was wrong, they assessed the problem and wrote it up costing me $93. Cost to fix approximately $450. I then called FAHW and filed a new claim, explaining to them I... Read More

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larry r
Greenwich, Connecticut
6/26/2017
On May 14th, we contacted FAHW due to our pool/spa heater stopped working regularly. The heater will start - but shuts itself off after a while. As of 6/26/17, the problem has not been resolved! This is Work Order 609350900 Worse is that we have stayed home waiting for contractors who NEVER shows; others do NOT know what they are doing & cannot resolve...each time we complain to FAHW they transfer us to their Complaint service department! Each time, they offer another contractor who does not show or delays repairs another week. Extremely Frustrated and we are planning to terminate contract! Never use FAHW!!

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Romano V
Sacramento, California
6/24/2017
We have had First American Home Warrant on our single family home since September 2011. Since that time this company has defrauded me out of numerous plumbing and appliance repairs. Our dishwasher will run but the pump and nozzles are worn out and they repair technician did not have the parts on hand and never returned to finish the repair. We called them multiple times but the operators play games to get you to go away. They will tell you things like: 1) we are waiting for the technician's report; 2) we did not know the appliance had not been repaired yet? The Company drag this on until you go over 30-days and then they want to collect another co-pay of $65 or the refuse to complete the... Read More

Michael M
6/22/2017
Terrible customer service, probably the worst I've ever had to deal with! There contractors are just as horrible! Have been having problem after problem and there not willing to help at all with any problem. This company is full of excuses and never resolve anything.

Larry R
Saint George, Saint George
6/22/2017
Never pay for FAHW!! Do Not WASTE your Money!! All repairs take weeks - without service!! We have paid for FAHW insurance for the past couple years. Each prior minor repair was poorly performed and takes a few weeks! Our Home Heater Control Board was put in backwards by FAHW service. Afterwards, We just paid directly $200 outside of the warranty, as we were cold and without heat in order to resolve. Most Recently, our pool heater only heats for a couple hours and shuts down. We have made a claim since May 10th - Pool Heater Is Still Not Working! FAHW has placed us with 4 different companies: several repairmen are "no shows" and puts the burden on homeowners to be at... Read More

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