First American Home Warranty Review


Rating: 8.3 / 10 (Excellent)
149 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is First American rated?
9/10
Plan Value
7/10
Customer Experience
9/10
Contracts
10/10
Restrictions
9/10
Contractor Network
8/10
Customer Base

First American Home Buyer’s Protection 

With over three decades of experience in providing home warranty services, First American Home Buyers Protection is one of the country’s leading home warranty providers. It offers good coverage on home systems and appliances, and also has some of the best coverage limits.

The company is known to provide prompt and hassle-free repair and replacement service.

Coverage

The basic policy offered by First American Home Buyers Protection includes an extensive list of systems and appliances, many of which are only covered by other companies with an enhanced home warranty policy.

Basic Covered Items

Oven/Range/Cooktop
Dishwasher
Garbage Disposal
Built-in Microwave
Kitchen Refrigerator (Includes built-in)
Trash Compactor
Washer/Dryer
Ceiling Fans
Attic and Exhaust Fans
Instant Hot Water Dispenser 

Premier Plan Covered Items (in addition to Basic coverage):

Central Vacuum System
Electrical System
Ductwork
Plumbing
Plumbing Stoppages
Sump Pump
Toilet Tanks and Bowls
Garage Door Openers
Water Heater
Heating System
Whirlpool Bath Motor & Pump Assemblies

Optional Coverage Available for:

Additional Refrigeration
Central Air Conditioning
Pool/Spa Equipment
Well Pump

For a more detailed look at First American Home Buyer’s coverage please check their sample contract.

 

Price

Basic – Starts at $25/month
Premier – Starts at $40/month
Service call fee $65

 

Fine Print

You cannot cancel a home service contract during the initial term for which it was issued, except for any of the following reasons: (i) Nonpayment of contract fees; (ii) The subscriber’s fraud or misrepresentations of facts material to the issuance of the contract; (iii) The contract provides coverage prior to the time that an interest in residential property to which it attaches is sold and the sale of the residential property does not occur.

If this contract is canceled, the provider of funds shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less an administrative fee and all service costs incurred by the company.

 

Final Thoughts – First American Home Buyer’s Protection

Starting at $288, First American Home Buyer’s Protection Basic Plan covers far and away more than similarly priced competitor plans. One surprising fact however, is that AC coverage has to be purchased as an additional item.

 

 

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Latest Reviews

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Terry W
3/18/2017
Until this month, this company was excellent. Now it is one of the worst companies of any sort that we deal with. DO NOT use this company - you will be sorry. Our heat pump was not operating properly. We called FA, they sent an HVAC service that did a repair that not only didn't solve the problem, but which was installed incorrectly. I called FA again, sat through 8 minutes of recorded, unrelated questions, to ask for another HVAC service - got someone who couldn't understand or speak English. Finally he managed to get a service order sent - to the same company! Except he didn't! He sent an email to me that looked official, but 2 days later the HVAC company had not received the... Read More

John
,
3/17/2017
I dont know Fahw is considered four stars on this site, when all the reviews ive seen are one star. They are by far the worst company when it comes to customer service. Buyer beware! The people on the phones are poorly trained and at times will either flat out lie to you or makeit clear that they dont care about helping you. I have been told " well I dont know what to tell you about that." while people are laughing and cussing in the background. A good home warranty is a great thing but these folks aren't it.

R
Roberta A
Tempe, Arizona
3/14/2017
My hot water heater went bad, they sent their contracted plumber, who also pulled in his network of water damage and restoration guys. That started the mess. First American's plumber (and the licensed plumbing and HVAC contractor I work for, so I know plumbing) told me I could no longer replace my 80 gal hot water heater with like as the new ones were larger in diameter and would not fit in the water heater closet. Nothing to do with First American, but the water damage company left their equipment there for over 2 weeks, chopped out walls, and then would not call me back to come and restore. I could not even replace the hot water heater until that was repaired. I finally hired my own... Read More

Y
Yvonn
3/13/2017
The service rep thay have are horrible. I have had 2 incident. One with my garage opener, and air condition. The rep acted as if its theres money. We as HO pay warranty compaines each and every month faithful and when we have issues we the HO are told by your service rep if they say an item neds to be replace and it is a big expense then the warranty company wants to get rid of the rep (company). Call no name but i was told this by the service rep. These lolli5companies u all get are worthless. Air compressor went out after shooting freon in...rep said it needed to be repaired, old unit 17 yrs old, outside flaking, runs loud, . Had a 2nd opinion was told that not surprise this unit... Read More

A
Angel
Knoxville, Tennessee
3/9/2017
I bought a house and after being moved in for 2 weeks the water heater kicked a breaker. It took FAHW 3 days to finally have a technician come out. The techs determined that the water heater could not be fixed and needed replaced and said they had to first talk to FAHW and see what they wanted to do. Then they left. Another 3 days go by and I get a message that says they WON'T replace it because it was due to pre-existing conditions prior to my policy. I argued with them and said that I had an inspection report from a licensed home inspector that stated my water heater had been in good working order. And I also have a 2 year old daughter and we NEED hot water! They said they would re-open... Read More

Amie S
Las Vegas, Nevada
3/9/2017
My client purchase a home in Grand Legacy in Green Valley in Nov. 2016. on Dec 25, 2016 my client went downstairs to find water coming down in his living room. My client called his home warranty company, First American Home Warranty that I purchased from Kevin Wool Fahbp. Ideal Service was the plumbing company that was assigned to this work order by First American Home Warranty. Ideal Services Plumbing was in touch with my client, an advised my client on the phone on how to shut off the water to his home. My client did what the tech advised him to do. Ideal Service's tech said he would be in touch with him to come out and access the problem. One week went by and my client hadn't heard... Read More

M
Maria P
Woodbridge, Virginia
3/5/2017
I plan to cancel. I came home from a business trip and heater stopped working. The house temp was 47 degrees and overnight temperatures were dropping down to 27 degrees (below freezing). The contractor they assigned me was closed on Sunday and told me they couldn't do anything to help me or compensate me to keep me warm in the below freezing temperatures until contractor came out which could be 24 to 48 hours later. They did not consider this an emergency. Horrible policies and they did not care about my situation.

D
dillard
3/3/2017
Horrible service. Water heater went out Monday. Tech showed up Tuesday. Paid $95.00 he gave me a list of things he said might not be covered. But it was so that was a scare. Next day the say I need to pay another $95.00 to move gas line so it's easier for him to install. Not my problem. Put it back the way it is. Said they would be here Thursday to install. Never showed up. Said they would install between 0900 and 1100 on Friday it's now 1230 no call or anything. Seems the technician wants to get you to pay more and more once he arrives. Horrible business. I will.be call better business Bureau when this nightmare is over. Oh did I mention 3 nights at hotel?

J
[email protected]
3/1/2017
Worst Company I have ever had. I called about a water heater , no hot water. Tgey sent out a tech quite away from my home. The tech was rude and told me it was sediments that I need to get it flushed. I stated I just had it flushed last year. Tgey stated tgey had to contact First American. 2 weeks later and a lot of run around I got a denial letter. Called another warranty I had. They determined it was the burner on the water heater and replaced it within a few days. No sedaments. Now I cancelled my policy and they took the money out of my debit card anyway and are telling me I have to wait 30 days for a refund. This is the most unprofessional, lack of customer service abd worst... Read More

Defeng W
2/24/2017
Their are Terrible. First , our addresses were not correct. It took us 3-4 times phone call with each time about an hour or more so to get it correct. Second price We had agreement for our three properties. . When the bill came price were doubled and tripled. We call them and spend hours with them. Finally they agreed with us to give us original price. I thought everything is going to fine. No they are giving us wrong priceagain with sending us the contracts. I can't get touche with the original person who signed us contracts nor had agreements with us for original pricking manager. Third, one time we call to fix the water tank. It took them to 4 days to have some one to... Read More

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