First American Home Warranty Review
303 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.
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303 Customer Comments & Reviews
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Hard to get ahold of. You have to go thru torture listening to this person ask you questions that take forever, then they tell you "Oh were sorry we are closed!!!" Call back tomorrow!!! Have had an issue with my pool for 6 weeks unresolved due to stupid people at First American Home Warranty. Horrible service. I have 3 houses with them and looking to change asap!!!! Don't use this company.
The pro, every time I needed a repair - it got fixed or replaced. My biggies issue with them is that I had no choice in provider, it could take weeks for someone to come out, every provider that they contracted with had terrible ratings and customer service and didn't seem to care since I had no choice but to use them and any time I would call First American they would say there's nothing they can do since it's already been assigned.
August 10th still no AC and hot as the place the devil lives! About a month ago my AC went out. I contacted First American and they found a contractor to administer the repairs. The unit need a new compressor. About 3 days after the visit from the contractor they got the okay from First American to start the work and the contractor "claimed" they ordered the part, it would be here in three days. Three days came and went no calls or updates from EITHER party. My wife called on day number 4 and the contractor told her that the part had not been shipped yet. The secretary blamed the parts vendor and said she was having it shipped out right away. I seriously doubted the problem was with the... Read More
- 24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model