First American Home Warranty Review
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563 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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563 Customer Comments & Reviews
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Don't get fooled by the service First American promises. I have had a home warranty for a few years and had an air conditioner that has failed during the summer and winter several times. Each time the contractor makes the unit limp along until the next failure. This last time it failed during a heat spell (over 110 degrees). The assigned contractor could come out in 2 days so had stay home to wait but no one showed. They finally came and fixed it the next day but 2 days later it failed again. This time they said they couldnt come out until Monday (3 days later). First American could not find another contractor to help so we were stuck and had to stay in a hotel for 3 days. First American... Read More
you are a fool if you go with this company, that's all i'm going to say.
We placed a service request on a toilet that would not stop running. The plumber assigned by FA was out within 3 business days, not great but it wasn't an emergency. He looked at the toilet and determined that due to its age (20 yrs) and condition it could not be repaired and should be replaced. We are in the middle of a remodel and didn't want a new one installed only to have it removed for the remodel. We opted for the cash out. After weeks of no response from FA I finally got a call from them. They offered a cash out of $51 for parts & labor!!! It is impossible to buy a toilet for $51 let alone pay a plumber to install it. What a scam! First American should be ashamed of the... Read More
One week to get the repair service to get to the house. FAHW service level agreement is 48 hours!! That's appalling. The repair company assigned to me was very unprofessional. Been on the phone with customer service who don't seem like they can help. Just no remorse or regard for anyone's time. I'm cancelling. I recommend anyone considering them to do their home work before choosing this company
Stay away!! Horrible company! I have been dealing with this company trying to get my AC fixed for 4 weeks! No one knows what's going on, they use contractors that have horrible reviews that are shady, & make up stuff so they Can charge extra, & they act like they care, but nothing gets done!
Don't do it!!
Worst experience ever... two claims for covered items and both times they sent out a "service professional " that I was required to pay the call services fees... after I waited for hours, they both stayed 10 min and left with my money and no repairs. The plumber actually made the leak worse which damaged the floor /subfloor/ ceiling downstairs... I spent hours on the phone with the "service dept". Which is located in CENTRAL AMERICA...could barely understand the conversation. I was asking for another plumber to assess the issue and to not pay the service fee . THEY REFUSED!... really? I spent half of a day off work and ended up with A BIGGER PROBLEM that they are denying coverage... Read More
Hate them, never would send someone out, always said "oh just find someone but don't let them do any work without approval of cost and make sure if they go over X they call us" 'meanwhile every time you call you have to stay on hold for 45 mins. Reimbursement was a nightmare
This company is the worst!!! DO NOT EVER purchase a policy with them. You can never speak with a supervisor when you have an issue. They do not have enough providers to service you so you wait for weeks to receive service. All I can say is run run run as fast as you can from this company!!
I had TERRIBLE service from this company time and time again. Every issue that I've had with an appliance has required hours worth of repeated phone calls with First American. Their contractors are never available in a reasonable amount of time (usually appointments can't be scheduled for 1-2 weeks). Even if your basement is flooded and water heater is broken, there is absolutely no urgency or follow through on their end to get a contractor scheduled. I had to call back First American 9 times and spend over 6 hours on the phone BEGGING them to send someone to fix the broken water heater that was causing thousands of dollars in water damage to my house. Every single agent and supervisor... Read More
This is the worst company I ever seen in United States. never do their job on time and very unprofessional customer service. They asked me to send the receipt for the claim. its almost 30 days. I called seven times. they keep saying I have to call and follow up the payment. They don't work their side at all. never ever buy Home warranty from First American Home Warranty......(0/10)
Our Partner
- $200, and the code is SPRING2024.
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
