First American Home Warranty Review

Thank you for your feedback. It is disappointing to hear that you are experiencing this delay. We would like to look further into this for you but was unable to locate a claim with only the name provided. Please reach out to us directly and we can assist.

Scott, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. According to our records you placed a claim on February 15, 2023, for your clothes dryer not working properly and we dispatched Premier Appliance Service who scheduled an appointment for February 17, 2023, although was unable to service on the date scheduled and requested to reschedule the appointment. You declined to reschedule the appointment or allow First American to dispatch another contractor, therefore the claim was cancelled, and the service fee was refunded back to the credit card used to pay it. Our records indicate another claim was placed on November 9, 2023, for the dishwasher not working properly and we dispatched Fox Appliance who reported running the dishwasher cycles, checking the air gap as well as drain line, and finding no mechanical failure to the dishwasher. You informed First American that you asked the contractor to leave, and we offered to send a second opinion contractor to confirm the diagnosis. You can refer to your home warranty contract under Limits of Liability number ten and Customer Service number two, which states: “Company may obtain a second opinion.” “Contract holder pays the $85 service call fee for each separate trade call. Trade call means each visit by an approved Contractor, unless multiple visits are required to remedy the same problem. Persons dispatched for trade calls are independent contractors, not agents or employees of the Company. Company warrants Contractor’s work for 30 days. If the Item fails outside this time period, an additional service call fee will be charged. Failure to pay the service call fee may delay processing of future claims.” If you are experiencing a dishwasher failure, please contact First American directly so we may re-dispatch a contractor to diagnose the failure.

Patricio, Thank you for your comments. We show that the technician recommended to replace your furnace as it shorted and is non-repairable. First American authorized the replacement. Please know that modifications may be needed and unfortunately, are not covered under your contract. Our team did provide you with additional options to resolve your claim and we look forward to resolving this for you soon.

Bonnie, Thank you for your feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We hope the next time you may need us, you will give us another chance to meet your needs.

Yesica, Thank you for your feedback. It is disappointing to hear that this has been your experience. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Marc, Hello Marc Silver, Thank you for taking time to share your feedback. We show that we dispatched independent contractor South Placer Heating and Air (South Placer) to diagnose the failure on July 17, 2023. On July 20, 2023, you contacted First American and requested to use an outside contractor to perform repairs. First American advised you that work completed outside of the warranty contract would not be reimbursed. You may refer to their warranty contract section, Important, which states: “First American Home Warranty Corporation (Company) will not reimburse you for services performed without prior approval.” On this same day, you requested cancellation of the claim. As such, First American cancelled the claim on behalf of you. On September 1, 2023, First American contacted you and requested that you provide a copy of your outside contractor’s diagnosis and invoice for review of coverage. After further review of the outside contractor’s diagnosis, it shows the capacitor failed and was unrepairable. This is a covered failure under your warranty contract. First American will reimburse you at First American’s cost to complete the capacitor replacement at $195.00. We hope the next time you may need us, you will give us another chance to meet your needs.

Thank you for sharing this feedback with us. We are sorry that you experienced this delay. We would like to look further into this for you but was unable to locate a claim with the name provided. Please reach out to us directly and we can assist.

Drew, Thank you for bringing this to our attention. We are sorry to hear that you experienced these issues. We would like to look further into this for you but was unable to locate a claim with the name provided. Please reach out to us directly and we can assist.

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide your claim or contract number.