First American Home Warranty Review
299 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.
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299 Customer Comments & Reviews
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I have been a landlord for 34 years, and switched to American Home Warranty two years ago because I thought I could save $100 per year from the home warranty company I had used for ten years with good service. That was stupid. For the last four weeks I have been wrestling with American Home Warranty trying to get a plumbing problem fixed. It has been awful. The contractor they sent wanted $2,400 to do a small job that eventually only cost $500 from a non-AHW contractor. I paid their contractor the $65 service fee, as I was directed to do, then AHW insisted on deducting the service fee that I PAID, from my $500 pay out. "Dawn" could not explain why, and just said, "That is... Read More
I have found First American Home Warranty to be extremely difficult to deal with as well as unwilling to replace and/or repair items as they claim to do in the policy we have with them. The recent example is TWO separate GE repair companies telling us the broken part on the tub of our Dishwasher is not repairable and would require a full replacement of the unit. First American is stating it is 'cosmetic', eventhough I can barely close the door to the dishwasher and it leaks. This is not the first time I have had similar situation. I would not recommend them to anyone and am currently fighting this latest claim with them on my dishwasher.
My heating is out and it's near freezing at night. Twice now; the first time the fix lasted 3 weeks. The assigned contractor has 2 BUSINESS DAYS to schedule the repair; weekends are out of the question. The contractors do not work on weekends I was told. I suspect the truth is that the contractors won't do work for First American on weekends. Be prepared to be at the end of the line if your problem is heating/cooling. Be prepared for the contractor to be from out of town. My experience with a broken garage door went better. The contractor was local and competent. But he was only approved to do what is best called half a repair. There was a broken spring. First American... Read More
No, no, no, no, no. They are not a four Star home warranty company. I have three faucets leaking, 2 bath, 1 kitchen. The claim was submitted a long time ago. Still, nothing. I was told they will put the cheapest faucet for the the kitchen or they would cash me out for $50 and no money for the installation. What am I going to do with $50. Two ceiling fans that the remotes are bad, but they don't replace the remote. Uhhhhhhmmmmm, that is the only way it turns on. Worthless. Go to American Home Shield, great customer service and response time, better warranty. They are the best. I had them, but apparently they have a quota of how many claims you can have. Sad. 😢, I really really... Read More
0 STAR This is first time in my life I put review STAY A WAY FROM THIS COMPANY , Customer service are RUDE , They vendor slow and RUDE I was with out heater almost 2 months , Talked to several people no one helpful , they try to charge me $850 for nothing to install heater , I have problem wit my heater almost 2 years and they just find out they need to replace it , DO NOT PURCHASE WARRANTY FROM THIS COMPANY , at the end I found different company to install new heater , they install it in 2 days and less price
If you care about your home, STAY AWAY FROM FIRST AMERICAN HOME WARRANTY. Facts based on my last dealing with them: • First American Home Warranty hires unlicensed and incompetent contractors. • They will take weeks to respond and months resolve cases. • Their premium is much higher than other home warranty companies. The service and their payout are the worst in the industry. • They will offer to replace with the lowest priced brand/model available or THEIR discounted contracted prices as cashout. They've offered me 1/2 of the actual replacement value of the lowest priced comparable unit. One of THE worst companies I've ever dealt with.
OMG ! Look at these awful reviews. Here I though maybe I was one of the few with a bad experience with First American. This company should be investigated by the FBI. Not only have the defrauded me over my heater, they are ripping off everyone. How can they stay in business? If you are thinking about buying a home warranty, just read these comments. I certainly wished I had know this before I got ripped off, denied to repair my heater, and cannot get a supervisor to return my call. Just a repeat of what has been written time and time again by other victims.
First American is not reliable, they use cheap/slow vendors, they have not returned my repeated calls. I have a broken refrigerator for 3 weeks, they have confirmed it is covered, and yet they have not informed me when it will be fixed. I have used them for 20 years on various properties, and the service is usually poor and they avoid paying or responding whenever possible to keep their costs down.
A BIG SHAM. Heat has been out since 12/21/17. Have spoken with 9 DIFFERENT people, including 2 SUPERVISORS. An absolute different story every single time. Each promised to call us back, to date, have received 0 call backs. Lies after lies. Today is 1/8/18. Snowed 10 inches, temp in single digits. These people don't care!
I submitted a claim for my heat to be repaired on 11/25/17. It still is not fixed. Seriously. A contractor came out within 3 days of the claim to diagnose the problem, but once the issue went back to FAHW, it has been nothing but a run around. I have to call for updates every time because they give no information. Apparently, the part is on back order, but they said they could get it quicker than the contractor. Like many of you, I have been given a special claim representative, but I can never reach her, so I end up talking to a random person every time who has no clue what is going on. I finally asked to speak to a supervisor, and they transferred me to "Rick." I hate to say it,... Read More
- 24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model