First American Home Warranty Review

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide your claim or contract number.

Hi Linda. We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you placed a claim on June 6, 2023, for your furnace not working properly and we dispatched independent contractor, NW Sundance Services Incorporated to diagnose the failure. NW Sundance Services Incorporated reported a failure to the blower motor, recommending the blower motor be replaced. Since the repair parts have been reported as no longer available, the contractor has recommended replacing your furnace. The replacement furnace has been ordered and NW Sundance Services Incorporated has updated First American informing us that a repair appointment has been scheduled for August 23, 2023.

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide your claim or contract number.

Hello Leticia. We sincerely apologize for any delays or inconvenience you may have experienced. Our records show that we have agreed to a cash payment in lieu of the replacement of your system. As such, you are to receive payment within seven to ten business days. Thank you.

Hi Michelle, according to our records, you placed a claim on July 1, 2023, for your refrigerator not cooling. We dispatched Premier Appliance Service (Premier Appliance) to diagnose the failure. On July 13, 2023, you contacted us inquiring about a cash payment in lieu of repair. On July 14, 2023, Premier Appliance reported the evaporator cover had failed, and we ordered the part. On July 18, 2023, the part was delivered to the Premier Appliance, and you we were unsuccessful in reaching you to inquire how you would like to proceed. Upon receiving this review, we see you have replaced the refrigerator outside of your home warranty contract. As such, the cash payment in lieu of repair has been processed. Kindly allow 5-7 days for delivery of the check.

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide your claim number.

First American’s records indicate regarding your air conditioning claim. You did not want to agree to pay the non-covered cost associated with the evaporator coil replacement. Two different contractors that were dispatched, provided two separate diagnoses, and recommendation to replace the evaporator coil. They reported modifications associated with the evaporator coil replacement, which no modifications are covered items, per the home warranty contract. You informed First American, requesting to take the cash out payment option in lieu of the replacement of the evaporator coil. The cash out payment was issued on 06/29/23, in the total amount of $637.83, which includes First American’s responsibility of coverage for the part and labor. Regarding your microwave claim, due to parts were determined no longer available for the unit for repairs. First American provided a replacement offer, you denied the initial replacement due to the dimensions for the unit. You then declined the option for a cash out payment but requested again for First American to find another microwave replacement, similar to your original one. As of 06/14/23, you accepted the second replacement offered, the microwave will be shipped directly to your home address. In regards to the refrigerator claim, the diagnose provided was of no mechanical failures found. It was reported the refrigerator needed to be defrosted; there was an internal freeze, and the recommendation made, for the refrigerator to be defrosted for 48 hours, and unplugged with the refrigerator doors open. First American will need to be provided with a second opinion in order to re-review the initial diagnosis provided.

Hello Robin, we apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you placed a claim on May 7, 2023, for the cooktop display not turning on. JC Appliance Services was dispatched and reported to find the control board had failed; as such, the technician recommended replacing the user interface board. On May 17, 2023, we authorized this recommended repair and ordered the replacement user interface board. On June 5, 2023, you reported to us that the repairs had not yet been completed by JC Appliance Services. At this time, we advised that we were currently in the process of obtaining scheduling information regarding this appointment to complete repairs from JC Appliance Services and would be providing you with an update once further information was available. As such, we consider this claim pending.

Hello Paul, we apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you placed a claim on August 11, 2021, for the garage door opener not opening or closing. 5 Star Garage Door Service and Repair of Cleveland LLC (5 Star) was dispatched and reported to find garage door opener logic board had failed; the technician replaced the garage door logic board on August 27, 2021, and reported the garage door opener to be operating normally. On May 12, 2023, you contacted us to check the status of this claim and to request further information regarding the second remote and keypad for the garage door opener. On this same day, we contacted 5 Star, who confirmed they replaced the garage door opener’s logic board and provided you with a retail bid to replace the second remote and keypad in the amount of $225.00. On May 17, 2023, we attempted to contact 5 Star to obtain additional information regarding the repairs that were completed and the retail bid that was provided to you; we were unsuccessful in reaching them at this time. We will be continuing to attempt to reach 5 Star until all requested information has been received. As such, we consider this claim pending.

Hi Jeffrey. We would like to apologize for any inconvenience and delays you may have experienced during the handling of your claim. According to our records, you placed a claim on March 26, 2023, for your garbage disposal leaking water. GVS Plumbing confirmed the garbage disposal was leaking and replacement was approved including non-covered costs for modifications which are not covered by your home warranty contract. You may refer to Limits of Liability Number Six. On April 12, 2023, GVS Plumbing indicated they would not be able to complete the job and All Express Plumbing was dispatched. All Express Plumbing indicates the garbage disposal was replaced on April 18, 2023, and did not report any non-covered costs to you associated with the replacement. Should you require additional assistance, please let us know.