First American Home Warranty Review
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563 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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563 Customer Comments & Reviews
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0 stars for me. Has had for 10 years 1st time using. My Hot water heater burst this week and after all is said and done I have to come out my pocket of 700.00. I asked them for a total of what they are paying and they could not or would not tell me. I'm so disappointed in this company. SPOKE WITH 3 DIFFERENT PEOPLE AND GOT 3 DIFFERENT ANSWERS. NEED TO CHANGE THEIR NAME TO RIPP OFF AMERICANS WARRANTY.
I AM CANCELLING, I WISH THEIR WAS A WAY TO RECOUP SOME OF MY MONEY.
DEBORAH M
ARLINGTON TEXAS
Worse warranty company ever, Not only does this company have a non-traceable CEO and Corporate officers there is nothing American about it. The service reps are in the Dominican REP ever single person you talk to has an accent. They could care less about your issues but they are experts in the Good ole run around. They website states they have a fleet of pre-screened contractors I would like to know how they screen them as all I have had come to my house are sloppy, toothless, trailer trash people who as far as I am concerned are buying second hand crap and pocketing the rest under the pretense that it is new. I am not one to be messed with and I have my attorney looking into this and if... Read More
I say stay away from this company as they are just there to take your money, that is it!
I had issue with my garage door not opening so I arranged for repair person to come out and fix the issue. I paid the $75 per contract to First American Home Warranty online and the repair person came by the house to look at my issue and decided that it's a maintenance issue....I just wanted to get my garage door to be fixed but that did not happen. I am very disappointed with the answer and the service. Cancelled my contract about about a month ago and STILL have not gotten my prorated payment back...
You have failed to repair my furnace after a week saying you are looking for a part. We are in the middle of an attic blast and temperatures are from a high of 20 to nighttime lows of 0.
Please help.
Steven Davis Huntington West Virginia
My hot water heater was noted as leaking called FAHW on 11/19/2017. I was with hot water for a week while they ordered a new tank. Tank was for propane and I have natural gas! So it never worked. Today is 1/2/2018 and it's been over 6 weeks and I do NOT have "HOT" Water.
I have had 6 visits by AAA plumbing and now they are sending another company!!!
After quickly reading the first dozen reviews here there is little left that I could add. It appears most people here have had the same experiences we have had. We've used First American for a couple of our homes and consistently experience the same issues repeatedly...sub standard contractors who might, or not, call you within a week's time, chasing down information, waiting days and/or weeks for repairs to be completed after waiting days and/or weeks for contractors to initially show up to assess problems, etc...Absolutely horrible experiences and never one issue fully resolved. Unless you love being angry and dissatisfied, do not use First American. Your broken product will not be... Read More
Horrible company. My water heater would not produce hot water. Called them on December 8. They sent the worst plumbing company in the world "DRAINCO...which has a "C" rating with the BBB". They told me that someone would fix my water heater on December 11th. As of December 26th I am still waiting for my water heater to be fixed with no hot water. Being given the runaround by First American as well as DRAINCO. First American will do nothing about the problem. I would not recommend this company to my worst enemy.
My honest experience with this company is they SUCK. We paid $500 for a warranty they can't back up. My refrigerator has been out for over 2 months, through Thanksgiving and now they tell me I can't get a tech out to see it again, for the 6th time, till after Christmas. They won't make a decision on replacing it because they are inept and stupid. One representative told me to get buckets of ice and put my $500 of groceries in it. Steer clear of this sorry excuse of a warranty company. VERY DISSATISFIED.
The absolute worst home warranty company. The absolute worst customer service experience that I have ever had with any type of company. Had an AC problem in 100 degree weather, and it took two weeks before I (and it was me that had to figure it out) figured out that they had the wrong phone number for me. So I had spent two weeks requesting new contractors, because I was never contacted. Then, and this was the biggest nightmare, I had a stopped up drain. First plumbing contractor never showed and never called, which was typical for that contractor. So there goes a week of waiting and playing phone tag with FAHW. I finally get a plumber sent out, and the contractor stated that the... Read More
This company has been thee worst comapnies Ive ever had to deal with. Since the day I made the claim they have been Nothing but a headache. My plumbing was leaking for 4 days since claim was made, it was a hassle to hire an outside plumber without their approval. They finally approved after Not hearing from them for 4 days and them being unable to get someone to my home immediately. Once plumbers showed up, we were on the phone for 2 hours while they asked the plumbers questions that I answered already, I’m so glad the plumbers were very patient and professional, anyone else would have left. Once the price was quoted for the damage, the operator from this warranty company tried to finagle... Read More
Our Partner
- $200, and the code is SPRING2024.
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
