First American Home Warranty Review


Rating: 8.5 / 10 (Excellent)
313 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.

How is First American rated?

Breakdown

10/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 8.5 / 10 (Excellent)

With more than 30 years of experience, First American has proven itself a leader in the home warranty industry. The company serves over 450,000 customers across the nation, offering year-round repair and replacement services, even on holidays. Some of the most attractive features of First American home warranty plans are their comprehensive coverages, standard prices, and lower-than-average service call fees. First American is an excellent option for anyone looking to protect their homes for a reasonable price and receive quality service 365 days a year.

Coverage

Key Facts

Plan Types
Appliances
Combo Plan
Benefit Limit Type
Per Item
Unlimited

Coverage - 10 / 10

First American offers two plans, the Basic coverage and Premier coverage. While their basic coverage protects mainly kitchen appliances, their Premier plan offers complete protection for all main home systems as well as appliances. In line with most businesses in the industry, however, they will not cover cosmetic damages, damages due to improper maintenance or installation, and any known or unknown pre-existing conditions. Coverage amounts differ by contract, yet their limits range around $3,000 in the aggregate for kitchen refrigerators, $1,500 for heating systems, and $500 for ductwork, which are substantially higher than comparable companies.

What does First American cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters

Covered Appliances

  • Refrigerators
  • Clothes Dryers
  • Clothes Washers

Exclusions

For a full list of First American exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump

Contract & Price

Contract Details

Annual Premium
Starting at $288
Minimum Contract Length
12 month(s)
Online Quote/Application

Contract & Price - 8 / 10

Annual premiums with First American can range from $288 to $468, quite reasonable within the home warranty industry. The company extends a standard 12-month contract term and allows customers to obtain quotes and enroll online. Contracts seem to have different cancellation policies according to geographical location, so customers are advised to read their warranty agreements thoroughly before signing. For instance, Texas residents may cancel their plans within the first seven days of coverage for a full refund, whereas Virginia residents have 20 days to cancel and receive back the entirety of their payment, provided they have not filed any claims under said contract.

Sample Contract

First American provides a sample contract for potential customers on its website: First American Sample Contract

Claims & Service

Claims

24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8 / 10

First American has some of the most affordable service call fees in the industry, which range from $50 to $65, depending on the plan selected. The company also offers a vast network of pre-screened contractors and technicians, as well as a 24/7 claims department. Although their service offer is similar to that some competitors, it must be noted that First American contracts are short and easy to understand, which is another feature that potential clients will surely appreciate.

First American Reputation

Company Details

Year Founded
1984
NHSCA Membership
Number of Customers
450,000
Number of Employees
351
TrustPilot Rating
7.0 out of 10
BBB Rating
B
BBB Rating
6
BBB Neutral Reviews
4
BBB Negative Reviews
277

Reputation - 7.5 / 10

First American is a BBB-accredited business with a B rating and composite score of 2.82 out of 5 stars based on 321 customer reviews. Although they have received a considerable amount of negative client feedback at the Better Business Bureau's website, the agency has granted them accreditation based on their commitment to making a good faith effort to resolve consumer complaints. Additionally, the company is a member of the NHSCA and holds a noteworthy Trustpilot score of 7.0 (Great).

Contact & Additional Information

Homepage URL
Company Phone
(800) 992-3400
Mailing Address
P.O. Box 7248, Santa Rosa, CA, 95407
Year Founded
1984

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313 Customer Comments & Reviews

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J
Jo U
Hesperia, California
7/5/2016
All the reviews are bad. Nothing is ever covered, first they say they don't cover routine maintenance,when the contractor tells them that's not the case the installation was done wrong, they don't cover that either. So what so they cover? Nothing!!!


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Pamela R
Westminster, California
6/28/2016
Upon first use, the contractor sent to us to repair a stove was a no-show 3 times! After insisting on a different contractor, appliance was repaired in a fairly timely manner. Second use was very aggravating. I had a contractor, sent via First American, check my heating system related to extremely high electric bill. Upon initial assessment, it was found that my air conditioning systems compressor needed replacement (was only 1 yr old). Upon receiving a bill for $180 for "line maintenance" (a normal part of installation), I requested information regarding their dispute process. I was told (after a chuckle) "a dispute system? We don't have a dispute system". I was dumb founded!... Read More


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JoAnn S
West Hills, California
6/27/2016
The worst!!! If you call to place a claim or get info plan to be on hold for at least 1 hour. There is nothing in there website for comments. Their contractors ask you to sign a release if liability before they even service you so if they break something they do not want to be held responsible. Not worth the aggravation.


J
John a
Grayson, Georgia
6/27/2016
We are Realtors and have had many different home warranties over the years for our personal homes. We also sell over 50 homes per year and buy home warranties for our clients. Our first claim with this company for our dishwasher has been a total disaster. 20 days into the claim we still have a broken dishwasher. The first repairman that First American sent out said the dishwasher was installed incorrectly collected his $60 service fee and left. Since then we confirmed with Bosch the manufacturer and the company that istalled the 18 month old dishwasher. The error code states it is a drain pump failure and we confirmed it is installed properly. We are still arguing with First American... Read More


C
Carlos
Fort Lauderdale, Florida
6/22/2016
Be very careful using this company. They play games and at the end you end up paying a lot of extras that they considered modifications. My story begins with a air conditioner unit coil going bad. I have the Plus plan, it "supposedly" cover labor and parts. The game the First American decided to play is since they have to cut the old coil out and install a new coil... they called it modification to the unit. At an addition cost of 150.00. If you ask any technicians that work with air conditioners how do you replace a coil, ALL of them tell you you will need to cut the old out and weld a new one in. So basically First American refuses to pay for the labor. I will put them in BBB with a bad... Read More


Rachel B
Andalusia, Alabama
6/20/2016
This company has been a joke. They hardly ever answer their phone or get back with us when we have issues. They find loop holes for anything and everything they can to not cover what they should. Also the companies that they send out for service calls always try and sell something or some service that is "not covered" and make it a mandatory part of the service call. We got and kept this warranty for two years due to the age of our air conditioning units, and have called them for electrical, plumbing and air conditioning issues and every service call has been the same. They have all been a fight for coverage along with extra money out of pocket on things that "aren't covered". I would not... Read More


Sally T
Spring, Texas
6/17/2016
They are they worst home warranty Company and by the way I am 48 years old and have never given a bad review in my life until now, I put up with a lot but this is unexceptable. Let see I have been with them for 2 homes for over 15 years, I sold one of my house almost a year ago and after multiple calls they are still charging my credit card, my other house has a pool and they keep sending people out without letting us know they are coming and there are people there under the age of 18 without supervision. That is not just a bad company that is illegal. On the pool they are making up reasons to decline it and I have paid another Company to diagnose and now have to fix it because the pool... Read More


Chris R
Tallahassee, Florida
5/24/2016
This has got to be the worst home warranty program on the market. My first claim with them was a nightmare and I'm really thankful it occurred within the first month of me having a contract with them so I still had the right to cancel my contract. They denied my claim for AC repairs and me a elderly person living in a house that was upwards of 90 degrees in the house. The contractor they sent out misdiagnosed what was wrong and also lost or stole all the Freon I had in my unit. Not only did I end up paying for the repairs but I also ended up having to pay for over three hundred dollars worth of Freon to be put back in my unit. This warranty program is a scam to take you for every... Read More


S
Seems l
Havertown, Pennsylvania
5/23/2016
Was with them for 5 years. Called this past Sept. because of waste-water system leaking sewer gases -- H2S, CH4 (both TOXIC & FLAMMABLE) -- into home. -- It took them several weeks to get someone out here. -- They then denied coverage because they "don't cover odors". -- Explained to them that the "odor" was not the problem, it was just one SYMPTOM of the actual problem: ww stack leaking toxic gases. THEY WOULDN'T BUDGE from their "odor" stance. -- When they called to ask why I did not renew this year, I asked if they would cover some hypothetical problems -- including a ww stack leaking sewer gases. They said they would. But their actual response several months earlier... Read More


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Anonymous
Oakland, California
5/13/2016
I do not see how First American Homes Buyer Protection program could be #4 on your list. Unless the other companies are worse than First American. First American does not care for their customers. They hire companies who are ill equipped and have poor ratings on Yelp.com. I have been a customer with First American Home Buyers Protection for close to 15 years and have paid my premiums in full each year and before the due date. I've made 3 service calls in all this time...and 2 of the issues were a simple fix and resolved the first time. Now that It has been determined that I have a much larger issue with my plumbing, First American are finding reasons to deny my claim and will... Read More



Our Partner
8.5 / 10
  • 24/7 support whenever your appliances fail
  • Large network of independent prescreened contractors and qualified technicians
  • In business for over 30 years
  • Good coverage on home systems
  • Does not cover pre-existing issues
  • They will replace items that fail if they can't be fixed regardless of age, make or model