First American Home Warranty Review
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563 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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563 Customer Comments & Reviews
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I filed a claim as to where they took 2 payments out of my bank account.
I have yet to be reimbursed, for the amount, nor for the overdraft that it cost by taking that extra payment.
I am filing a complaint with the Consumer Affairs Division.
No home warranty company could be worse than First American Home Warranty - I've owned a policy for two years, and in that time they have screwed up three jobs that required repairs. My pool heater needed repair, but after waiting three months and going through two botched repairs with a company FAHW sent that kept claiming they needed another part, I finally called a local pool repair company myself and paid $550 for the repair. No reimbursement from FAHW. Nine months later, a shower valve went down, and it took two months for them to get a repairman here. He installed a new valve - upside down, and to this day, steaming hot water comes from the cold end of the faucet handle, cold water... Read More
Have been trying to get a resolution on a broken microwave for 2 weeks still no resolution! Have been on the phone at least 6 times today hung up on told a manager would call you name it and still nothing. New microwave delivered and sitting in my garage because they claim they can’t find anyone to install. Horrible Customer Service.Theresa Phillips
HORRIBLE. TOOK THREE MONTHS FOR THEM TO FIX MY OVEN. THE LADY THAT WAS MY CLAIM SPECLIST (MELINDA SALAZAR) CUSSED AT ME ON THE PHONE AND IN EMAILS. SHE SET UP APPOINMENTS WITH OUT ME KNOWING AND WOULD GIVE ME NOTICE 20 MINUTES BEFORE THE WORKERS WOULD COME TO MY HOUSE. THIS COMPANY SHOULD BE CLOSED DOWN AND NO ONE SHOULD USE IT. HORRIBLE.
This company has the worst service ever, stay away and don't wast time or money.
It is really bad and they'll whatever they can to ignore your requests.
They send other six technician to fix my Dishwasher to determine after all it needs to be replaced.. and that took more than three months.
after the approval to get new Dish Washer, they were supposed to get it installed 5-7 days.
after 10 days nothing happened, I called them several times and they keep saying the contractor will call you back to schedule appointment, every time i call i had to wait for 20-25 min.. many times they hang up (they'll claim call disconnected)
Horrible horrible service, STAY AWAY!!
Horrible. My furnace went out and there was no emergency services available to me to get it fixed. I had to wait weeks to get my furnace fixed in single digit temperatures with a toddler in the home. They are very nonchalant about getting your issues resolved.
Worst customer service. We paid 700 and only had 1 claim in a year that they would not fix. No heat for 1 month and to find out it only cost 2000 to fix the heat.
Customer representative could care less about my issues.
I have been a landlord for 34 years, and switched to American Home Warranty two years ago because I thought I could save $100 per year from the home warranty company I had used for ten years with good service. That was stupid. For the last four weeks I have been wrestling with American Home Warranty trying to get a plumbing problem fixed. It has been awful. The contractor they sent wanted $2,400 to do a small job that eventually only cost $500 from a non-AHW contractor. I paid their contractor the $65 service fee, as I was directed to do, then AHW insisted on deducting the service fee that I PAID, from my $500 pay out. "Dawn" could not explain why, and just said, "That is... Read More
I have found First American Home Warranty to be extremely difficult to deal with as well as unwilling to replace and/or repair items as they claim to do in the policy we have with them. The recent example is TWO separate GE repair companies telling us the broken part on the tub of our Dishwasher is not repairable and would require a full replacement of the unit. First American is stating it is 'cosmetic', eventhough I can barely close the door to the dishwasher and it leaks. This is not the first time I have had similar situation. I would not recommend them to anyone and am currently fighting this latest claim with them on my dishwasher.
Our Partner
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
