First American Home Warranties Review
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588 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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588 Customer Comments & Reviews
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FAHW has been good taking care of our claims but we almost always seem to get a C+ contractor doing repairs and they are seldom in a hurry to take care of us.
Was very pleased with the help of the customer service rep who helped me set everything up for my service. The electrician and the plumber were professional and courteous. Work was completed in a very timely manner.
Outstanding response to each of our claims. Our most most recent need for a garage door opener was handled by a very professional local contractor.
I had two great experiences so far with First American. In the past, I felt that warranties were useless because everything was rejected for one reason or another. That is not my experience with First American. The response time was immediate and the services performed exceeded my expectations.
Absolute worst company to deal when it comes to claim resolution and customer service! Rejects all statements from customer (me) and accepts the fictitious report claimed by the plumber which is contracted by First AM. I initiated several claims and one of them is the plumbing issues. The plumbing service finally showed up a week later. Whereas, my other claims I filed was at my house the following 2-3 days and closed out. The plumber the company sent, in a nutshell, conducted inadequate, poor, subpar investigation/diagnosis/inspection. For example, concluded water regulator was broken/not working without properly looking or testing the regulator. Visually inspected it from where he was... Read More
Takes a long time before a tech to come out. Also, not happy they keep going up on the deductible. Planning on shopping elsewhere.
While we finally got our problem fixed, I was dismayed that First American DOES NOT have an electrician anywhere close to our area. We don't live in the "sticks", we are only 25 miles from Myrtle Beach! So after waiting 3 days for FA to find someone, an appointment was made. The poor guy had to travel 400 miles round trip!!!
He did arrive on time, explained what he needed to do, and went to work. He was proficient, knowledgable, and polite. Kudos to him...
What I am worried about is the next time I need an electrician. Will the same thing happen? I sure hope not.
There is a reason this company has many bad consumer reviews. The bad reviews are well-earned. It is sad that they have managed a good rating, despite the countless bad reviews. This is a terrible company. They are happy to collect the Premium and glad to charge the service fee, but they will do everything in their power to deny a claim. Sometimes, they will throw you a bone; if they think something can be repaired with an inexpensive part, they will do it, just to make you think they are legitimate. Nonetheless, they will take a very long time to act. Yes, they will take your call, but it always takes several days before someone comes out. This is not a one-time occurrence; we were with... Read More
They were great for the first 2 years, we had several claims and they were always prompt and we would get the call sometimes as soon we made the claim. Then they started using Sears repair. The first claim we had on one house,(we had it on 2), we never received a call from Sears, and when we called them, the earliest they could get there was 2 weeks! That was in our Florida house, when we went to our Tennessee house, which we had our first claims, it was again Sears, and they said 2 weeks, so we cancelled and went with another company.
Worst service ever, 80 days with out a refrigerator. Every time I call a fell I only lost my time and they don't get any solution, spend more than 30 hours in the phone trying to resolve my problem. 3 different companies had came and try to correct the problem with a 3 and a half year old refrigerator. Please look for a more professional warranty company and avoid them.
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