First American Home Warranty Review
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564 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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564 Customer Comments & Reviews
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Length of time taken to replace washer was 2 weeks. Too long.
Price might be good. One case: Summer, hot, A/C problem took about 6 weeks to repair. Tenants moved to hotel, have to buy two standalone A/C, and pregnant mom, all above scenarios didn't move the repair process quicker. We spend extra more than $1500 ... ...
Need someone with authority to resolve my issue your assistance request# 307762331. My request has been open for approximately 1 1/2 months. The assigned vendor (Greenway Services) has not been truthful with your company. Greenway said they was rebuilding the control board for my oven. I spoke the tech from Greenway and he had no knowledge the board was being rebuilt. I made my assigned rep (Elias Patzan) aware of this and he has not done anything. I just want my issue resolve as soon as possible.
This company is a rip off. They take your money and give you bad service. My dish washer had a bad pump and they send a service man to fix it. I had it fixed 3 times in 6 months The service man told me that it has a bad pump and it will continue to go bad yet the company would not replace it. The money I paid and the repairs cost would have allowed me to get 3 new dishwashers.
Do not waist your money with this company
HORRIABLE CUSTOMER SERVICE!! Please shop around for other services, I have been waiting to get my air conditioner fixed all summer, OVER TWO MONTHS of no air conditioning. The contractor they assigned us does not call, when you try to call them they do not answer and the home warranty representives only repeat the same thing and refuse to intervene beyond sending emails telling the contractor to contact you. The person who is handeling our claim hung up on my husband, who at this point is extremely fusterated after 2 months of trying to get answers and help. After speaking to over 5 different people here, and a supervisor we can’t get ahold of again, I can honestly say this company has a... Read More
Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.
The company is not able to override their computer system to assign me an approved contractor that they assigned to me 4 days ago that I canceled because I was able to fix the problem myself before the came to the house. I have been assigned this company on past claims successfully. I had another A/C problem today and entered a new claim with a contractor I didn't want to use. They couldn't change unless they had assigned them to me in the past and I entered a complaint against them. They are mandated to follow their system, period! Even their resolution department cannot do something as simple as this to satisfy their customer's request. I realize they have this system so as to not... Read More
CONSUMER BEWARE!!! OPENLY ADMITTED TO COMMITING FRAUD!!! THEY DIDNT WANT TO PAY FOR A CLAIM THAT IS CLEARLY STATED AS COVERED SO THEY HAD THEIR PEOPLE CALL IT SOMETHING ELSE THAT IS NOT COVERED!!! My fuse box shorted out. This is clearly covered by contract under electrical. (fuses, fuse panel, junction box, wiring, circuit breakers, switches/fuses, plugs, and conduit all covered. The electrician they sent out said: "I wont even touch it because I don't want to be responsible for the fire it causes".Then said "they try not to pay for these repairs based on cost, and usually have to pay out 50/50 (about half the time"). so they call it "inadequate wiring" and claim this in not covered,... Read More
First Ameican Home Warranty - unethical, immoral, fraudulent. Avoid at all costs. Our A/C died 24 July 2018 and we contacted First American Home Warranty (FAH) the next morning via their on-line appointment request and via telephone. Three days later (!!!) Total Air Care (TAC)'s tech came out, saw that pressure was low in our condenser, and topped it off. Two days later, the same problem happens again. Obviously there's a leak somewhere. Second visit took FOUR days to get the technician out - he diagnosed a bad condenser coil (leaking) and told me they would replace it provided the home warranty covered it. FAH decided to replace it, and here's where it goes sideways - well.... Read More
This warranty company is terrible . I have been lied to for two day by the customer service agents. They are vey unprofessional and rule. No one is willing assist you to keep your business.
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- $100 Off with Code PROTECT
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- If a covered item can’t be repaired, they replace it
