First American Home Warranties Review
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588 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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588 Customer Comments & Reviews
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Garage door spring broke. Representive Franklin three times over phone assured me broken spring was covered. Repair tech arrived and was told spring not covered. Called company and they had written record that Franklin told me that it was covered. After spending about 45 min run around company simply said sorry we made mistake and we cannot cover repair. Elderly wife had Dr apt and had to get car out of garage so had to get repair done and repair company fixed door at $347. Even though they agreed they had made mistake they simply blew me off with sorrywe made a mistake. I would not recommend them for anyone. They should honor their answer they gave me. Companies like this should not... Read More
This company was recommended to me by my parents who live in Ohio. They were very happy with it. I live in West Michigan, and I highly recommend NOT signing up for this service. They do NOT have relationships with contractors in the area, which wouldn't matter if they would just admit that up front and let me proceed on my own with the repairs. I have to wait 2-3 days for them to tell me that they don't, and that I will have to find someone myself, submit that contractor's estimate for approval, then have the work done, pay the contractor and then submit the claim for reimbursement. It took two weeks to get a hot water heater repaired, and my electrical panel is out now and I am just... Read More
First American Home Warranty has refused to replace a Rheem tankless water heater in my house because it is under warranty. However, the warranty can't be accessed because the water heater was purchased 11 years ago by a previous owner that I do not know and have no way to contact. Their own technician contacted Rheem and was told it could not be exchanged without a receipt which doesn't exist. Obviously, First American knows that I can't take advantage of the warranty. It is another way for them to get out of paying for things that the policy says it will cover. So, basically you better get the receipts of every appliance in your house when you purchase it or else First American will use... Read More
You sent a tech to my house to fix a popping noise in my garage, he came to my house & cut a bunch of wires saying I didn't need this or that & then left. So my A/C unit, flood lights, & outlets in one of my bedrooms stopped working so I called you back & argued with you for two months on how this was a existing claim thanks to the tech you sent out because everything else worked just fine before that. So I decided to cancel your services that I paid in advance for a year of $700. I still needed the problem you created fixed so your company said the only way to do that is to make a new claim, which I finally did after arguing for 2 months, being put on hold for 45 minutes & hung up on.... Read More
We have been waiting to get your repairman out to fix our ac and we can’t get an answer. It has been over a month and we live in Georgia. This is absolutely unacceptable and will be taking this to small claims court. Never will I purchase a home with a warranty. Total scam
My A/C was not cooling down. I called First America. They sent a technician from Master Tech and he checked and said it is leaking the GAS/Freon. And said the Unit must be cleaned, And gave a me quote of 10K for a new unit! He said he will call first America and will ask them what to do. He left and I see the whole 2nd floor is flooded with water. I did not have any water leak. Otherwise I would complaint for the water leak.
Don't buy First American Home Warranty. They try to sell a new unit rather fix it. You will be loser!!!!!!
We had a terrible experience with First American Home Warranty. We initiated a service request on May 16, 2018 because our AC was not working. It was incredibly hot in our house as we live in Atlanta so we needed it fixed promptly. The issue was that water was collecting in our emergency pan and then shutting off the AC to prevent flooding, but we didn't know the actual source of the problem. The first contractor assigned to us never responded to our calls, and he didn't respond to First American's calls either. We are not sure to this day if this contractor exists. We called First American again and asked if we could hire our own local person and get reimbursed because we live in Atlanta... Read More
Filed May 13, 2019 10:00 am EST claim... air conditioner was not working...assigned to Butlers HVAC LLC in Whiteville, NC home located in Fayetteville, NC after asking that I be classed an "emergency" …..after calling all day went on line and found cell phone number.....was informed they did not get work order (612172283) under 7:00 pm EST and they received 70 work orders, were overwelled and First American Home Warranty was at fault. …...man at Butler's then resorted to name calling of my "ignorance" and they he would not come....one reason that he was too far away. Then call FAHW where I talked to Evone Martineiz in CA she said she could not and would not reassign my claim.....she... Read More
Worst company ……my toilet breaken and they took it away but not give me new one ……really really bad
I have spent 2.5 weeks out of the past month without AC. Last month the company originally assigned did not show three times even after the president of that company told First American they'd be out the next day. I finally demanded they send a different company. The second company showed and got the AC working again. Two weeks later, the AC stopped working again. The company had me get a new work order and came out. The refrigerant was low again (it was low two weeks earlier when he'd come out) and the motor for the outside unit stopped working. He told me he'd have First American order a new motor and come out and replace it when it came in. Two days later I get a text and email... Read More
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