First American Home Warranties Review
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588 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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588 Customer Comments & Reviews
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We discovered a faulty outlet on Christmas day ....that had we not discovered, the fire department who came out informed us would have caused a wall fire within the hour and would have engulfed our home. We then contacted "First American Home Warranty" who sent out an electrician....but only the plastic outlet was changed out. We were not satisfied and again called First American asking for the burned box surrounding the outlet to also be replaced. Our request was refused with the excuse that it was "cosmetic" We then asked the advise of a professional. here were his findings: The source of this fire was the 120VAC electrical outlet in the utility room. This outlet is fed from... Read More
Tub simple issue – Install new spot and snake line - Plumber 1 changes spot / removes overflow cover and pipe disconnect and drops under house - Claims installed improperly. FA declines claim - Plumber 2 second opinion states overflow missing (fell under house from plumber 1 mishap). FA declines coverage stating overflow not attached. FA states if a screw is missing then item was improperly installed hence not a covered item? Been a long-time customer but of late company has changed tactics: primary objective DENY claims and increase premiums. Difficult to elevate disputes via their guarded internal system never able to speak with same representative, extension not available to outside... Read More
I've submitted 3 claims since June 2018. I've had horrendous experience with each one. #1 dishwasher...they sent a technician promptly...one tech of 4 over the next 9 week's. It was a nightmare. Then when they finally determined necessary replacement, dishwasher was delivered and then I learn they have no tech in my area to connect it. By this point I was beyond stroke levels. Also the representatives are cavalier and not helpful. Their supervisors are equally useless. The thing I learned is 99% of the time it's all the same....no technition in my area so I have to secure someone to do the repairs and will be reimbursed. If I had lots of money laying around, that'd be great but it's... Read More
The absolute WORST experience I've ever had since owning my home has been with this company. Long hold times and contractors who don't want to deal with them makes them very unreliable!
Our Dishwasher was not working properly and the dishes were not cleaned. Service tech came out and diagnosed that the control panel was damaged and the motor assembly (motor, impeller and seals) needed replacement. FAHW decided they should review to see if it would be better to replace the entire dishwasher. This took a week, when they decided not to replace it, but order parts. We were told the parts would arrive in another week, but they would schedule the repair tech for the day after the scheduled arrival date. Of course they did not do that. When the parts arrived, I again called FAHW and they said no appointment had been scheduled even though the record showed they had promised... Read More
I am currently looking for quotes and leaving this company! They have horrible customer service and zero accountability over the crappy companies they send out. Another issue I am having with this company is that my service payment for each time they have someone come out has been increased again. Started at $65, then to $85 to $95 and now $100! This is also in addition to the monthly payment increases! I have only been with them since January 2016! Find a better company now! DO NOT USE First American Home Warranty.
I have been a customer for 14 years. It has been rocky, both good and poor service. Most recently with a kitchen faucet water pressure problem First American went from either wanting to replace my faucet or give me a cash out for my own replacement. I got them to agree to either install a faucet I would purchase or replace the part I would purchase. After purchasing the part and calling the technician I found out my case was closed and First American would do nothing to resolve this problem. I tried to speak with a manager but was told no one would be around for 2 weeks and it would not matter anyway. I left a voicemail message for the only on call manager Miguel on Monday asking for an... Read More
I attempted to utilizes first American for the purposes of a broken water heater. I was routed to a call center in Central America in which there was a language barrier. The vendor assigned was not honest or timely in his response and the company refused to send a new one. Overall the company lacked integrity and accountability for its services. I was in fact hung up on 3 different times passed to an area manager who was not responsive I am very disappointed my realtor recommended this company and will be renewing with a new one. Please be aware that the vendors are not members of the better business bureau and have poor yelp reviews as that is “not how” they are selected.
We needed our refrigerator repaired & it took one month before it was done after several contractors came to repair it. Our A/C system went out & we were told it was not covered for replacement so we had to pay $8,500 to get a new one. They were not very helpful in assisting us.
Disappointed from the beginning, sorry to say. I am an agent and am purchasing a home warranty for my buyers. I contacted FAHW to explore the purchase of a plan and the phone representative was quite rude and very short on the phone. She was definitely not a good first point of contact person. Consequently, I told her if this was an indication of how my buyers would be treated by this company, I prefer to use another. Purchased from the company I typically use, AHW. My attempt to explore another option with FAHW wasn't so successful.
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Special Offer: $100 Off with Code PROTECT
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The company serves over 450,000 customers across the nation, offering year-round repair and replacement services, even on holidays.
Some of the most attractive features of First American home warranty plans are their comprehensive coverages, standard prices, and lower-than-average service call fees.
First American is an excellent option for anyone looking to protect their homes at a reasonable price and receive quality service 365 days a year.