First American Home Warranty Review
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564 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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564 Customer Comments & Reviews
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We have a water leak under the kitchen sink. When I placed a claim, the contractor who contacted me wasn't able to come out for almost 2 weeks. When I called First American to complain and try to expedite, the got another contractor, but when he called back the day he was scheduled to come out (after we arranged the afternoon off work, he informed me that he was an appliance repairman, not a plumber. So we had to cancel him and call the warranty company again. I had spoken multiple times with multiple people at the warranty company and they seem at best indifferent and untrained. I've had much better service with other companies. Avoid this one.
Impossible to work with. Every time I call in they are rude and when issues arise there is not a manager to assist. Like when an associate told me my account was canceled even though it was still open.
Stay away from this company as much as you can! one month without AC here in TEXAS horrible summer thanks to them, did they care? of course not I just paid $750 just to replaced the inside unit waiting to replace the outside unit, worst customer service ever!! and what about my water heater almost 2 weeks without hot water and now Monique is telling me that I have to pay $834 come one, for that I can go to Home Depot and get me a new. what a joke of company!!!
Had small water leak. Had some problems with the work but 1st American handled immediately.
I’ve always had a great experience with First America Homebuyers. They replaced my toilet because the back had leaked into the tank for years.
The people I dealt with were friendly and helpful . I got reimbursed within the week
I had difficulties with the first contractor Sears. However the second contractor worked out great!
I've always had great response and assistance when I've needed service. I've been with them for almost 20 years.
The people I worked with were very nice and helpful. The contractor was here the next day, early in the morning. He was done installing new dishwasher quickly and cleaned up the mess before he left.
The contractor was quick, same day service, very responsive and innovative, in that the garage door (which I had understood is covered under the home warranty policy - but is NOT covered - just the opener). The door itself had a panel that had deteriorated and was stopping smooth operation on rollup. Eventually, it would have split the door in two, necessitating a replacement of the entire door. The contractor brought with him an aluminum 16' x 4" approx. support piece which he attached to the interior of the door preventing further deterioration and resulted in regained smooth operation of the door. This innovation has resulted in our being able to keep the door operational and not... Read More
Our Partner
- $200, and the code is SPRING2024.
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
