Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
First American Home Warranty Review
ConsumersAdvocate.org
563 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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563 Customer Comments & Reviews
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I am currently looking for quotes and leaving this company! They have horrible customer service and zero accountability over the crappy companies they send out. Another issue I am having with this company is that my service payment for each time they have someone come out has been increased again. Started at $65, then to $85 to $95 and now $100! This is also in addition to the monthly payment increases! I have only been with them since January 2016! Find a better company now! DO NOT USE First American Home Warranty.
I have been a customer for 14 years. It has been rocky, both good and poor service. Most recently with a kitchen faucet water pressure problem First American went from either wanting to replace my faucet or give me a cash out for my own replacement. I got them to agree to either install a faucet I would purchase or replace the part I would purchase. After purchasing the part and calling the technician I found out my case was closed and First American would do nothing to resolve this problem. I tried to speak with a manager but was told no one would be around for 2 weeks and it would not matter anyway. I left a voicemail message for the only on call manager Miguel on Monday asking for an... Read More
I attempted to utilizes first American for the purposes of a broken water heater. I was routed to a call center in Central America in which there was a language barrier. The vendor assigned was not honest or timely in his response and the company refused to send a new one. Overall the company lacked integrity and accountability for its services. I was in fact hung up on 3 different times passed to an area manager who was not responsive I am very disappointed my realtor recommended this company and will be renewing with a new one. Please be aware that the vendors are not members of the better business bureau and have poor yelp reviews as that is “not how” they are selected.
We needed our refrigerator repaired & it took one month before it was done after several contractors came to repair it. Our A/C system went out & we were told it was not covered for replacement so we had to pay $8,500 to get a new one. They were not very helpful in assisting us.
Disappointed from the beginning, sorry to say. I am an agent and am purchasing a home warranty for my buyers. I contacted FAHW to explore the purchase of a plan and the phone representative was quite rude and very short on the phone. She was definitely not a good first point of contact person. Consequently, I told her if this was an indication of how my buyers would be treated by this company, I prefer to use another. Purchased from the company I typically use, AHW. My attempt to explore another option with FAHW wasn't so successful.
Pleased with service I have received .
They respond fast to my requests
If we could give this company a negative 10 stars we would. Terrible. We have had them for three years now. Before last Christmas we called them out to fix our oven. A year later and my oven still doesn't work. Instead they keep "ordering parts" after technicians tell then flat out it needs to be replaced. We called them for our toilet. After 2 different occasions of having them send people out we finally hired a different company because the job was never done or done correctly. One guy did part of the job and then wouldn't even put the caulking on and never replaced the flapper part on the top. The next guy only replaced the flapper because we told him it was leaking and he kept... Read More
First American sent out a very nice pool repair company to take care of our pool pump leaking. Unfortunately it started leaking again and we will have to have them come back out.
First American has been fantastic whenever I’ve had an issue. They have been very quick to get my problems assigned to a vendor, and great with follow-through.
American Home Warranty did a great job in a timely manner! The staff works hard to accommodate to your every need.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone