10 Best
Home Warranties
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Fidelity National Home Warranty Review
ConsumersAdvocate.org
144 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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144 Customer Comments & Reviews
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We have been very pleased with service from FNHW. About 1 month after we moved into our home, the hot water heater was failing. We were charged $75. The service tech they sent the next day was very helpful and professional. He said we needed a new heater and he replaced it that day. A rep from FNHW kept in contact with us to be sure we were satisfied with the service. Ten months later our clothes washer wouldn't spin. Another call to FNHW and another $75 service fee. A service tech was at our house the next day and told us the control panel was broken ($400 part). Instead of just replacing the part FNHW decided to send a new washer ($642). We were told it would take about 2... Read More
WORST SERVICE EVER! Could NOT get my hot water heater fixed after 7 weeks! What a complete run around. No details of the numerous calls I made, always starting from square one with each call. Finally gave up and paid a plumber on our own FOR THE SAME PRICE ($1200,...what happened to the $75 fee?) they were charging us. The plumber they had contracted with even told them they wanted nothing to do with this service request because they were beyond frustrated in the process. A total waste of money and my time.
WORST SERVICE EVER! Could NOT get my hot water heater fixed after 7 weeks! What a complete run around. No details of the numerous calls I made, always starting from square one with each call. Finally gave up and paid a plumber on our own FOR THE SAME PRICE ($1200,...what happened to the $75 fee?) they were charging us. The plumber they had contracted with even told them they wanted nothing to do with this service request because they were beyond frustrated in the process. A total waste of money and my time.
My garage remotes stopped working. I called Fidelity National Home Warranty, who I have had for over 3 years. I explained the problem to representative on the phone. She told me the garage remotes are covered. I asked her to make sure because in the past Fidelity has sent someone out that would find some way that my broken household item wasn't covered but they took my $75 service fee anyway, even though nothing was accomplished. She assured me that my garage remotes would be fixed to my satisfaction. I agreed for to put in a service order and they took the $75 immediately. 2 days later the "service" guy showed up. After 10 to 15 minutes, he said it was a "frequency problem" which is not... Read More
Hot water heater broke. Told part not covered. tried for 5 days to reach to resolve. . No one except twice that a supervisor would call, no one called. Got call today with number to call person out of office. Three contact email no luck. NO Service No response. A scam! Just called and had it fixed without warranty. Will file BBB claim and maybe small claims. For $845 a year I was cheated. Ask to have policy cancel as of November 1
These people are intentionally unavailable, dishonest, unresponsive. SCAM!
I would give this company a Zero rating if It was available . I am still fighting to get coverage for the refrigerator which had a freon problem when we bought the house. I paid the extra $50 to be sure that the appliance WOULD be covered. The company has denied me because they said it was a "pre-existing condition." I sent them the disclosure statement from the seller who indicated that the dishwasher was not working, but did not mention the refrigerator. Why declare one appliance and not the other if he knew about it? Also, I had a home inspection. The inspector looked into the frig, saw it had a light on and was somewhat cold and called it good. When we moved in--the first... Read More
Good afternoon. I have been extremely busy and having to deal with FHW has been stressful and frustrating to say the least. i had my microwave looked at and after the first service call it malfunctioned still... It was a sporadic malfunction so every time it was used it did not necessarily fail. The tech came out a second time and determined there was no issue because it wasn't malfunctioning in the 10 minutes he spent at the house. He left and I never heard back for a resolution. Funny thing is I had my dishwasher looked at and after the service call it wasn't fixed and i have been a year without it working still. My issue now is with the microwave it still isn't working...and... Read More
Unfortunately I have Fidelity Home Warranty service. This company has given me the run-around. I have a phantom Icemaker/water dispenser problem where it randomly stops working every 7-10 days, and i have to reset the breaker, otherwise the ice melts, but i couldn't duplicate the problem with a technician onsite, so I took video each time it happened to show the technicians when he would arrive. After 5 visits from technicians, they have replaced every single electronic component in my Kenmore refrigerator, and the last visit was from Sears, the MFR's of said refrigerator, and even they recommended replacement of the refrigerator, because there is nothing left to replace, but... Read More
Unfortunately I have Fidelity Home Warranty service. This company has given me the run-around. I have a phantom Icemaker/water dispenser problem where it randomly stops working every 7-10 days, and i have to reset the breaker, otherwise the ice melts, but i couldn't duplicate the problem with a technician onsite, so I took video each time it happened to show the technicians when he would arrive. After 5 visits from technicians, they have replaced every single electronic component in my Kenmore refrigerator, and the last visit was from Sears, the MFR's of said refrigerator, and even they recommended replacement of the refrigerator, because there is nothing left to replace, but... Read More
Unfortunately I have Fidelity Home Warranty service. This company has given me the run-around. I have a phantom Icemaker/water dispenser problem where it randomly stops working every 7-10 days, and i have to reset the breaker, otherwise the ice melts, but i couldn't duplicate the problem with a technician onsite, so I took video each time it happened to show the technicians when he would arrive. After 5 visits from technicians, they have replaced every single electronic component in my Kenmore refrigerator, and the last visit was from Sears, the MFR's of said refrigerator, and even they recommended replacement of the refrigerator, because there is nothing left to replace, but... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone