Fidelity National Home Warranty Review
37 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry. The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents. Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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37 Customer Comments & Reviews
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Absolutely terrible. I live in Texas and my a/c went out on Friday. I was originally told someone would be in contact within 24 hrs. Nothing. It is now Monday and I am being told no one can help me until Wednesday. It is 100 degrees out and I have kids in the house. Stay away from this company.
Absolutely worthless! Literally NOT WORTH the paper it is printed on. I was forced to buy this insurance when I purchased my home last year as per title company/closing. I called the company on two separate occasions to inquire after reading my policy for two needed repairs inside my home. I am fairly certain the phone reps are trained to deny callers coverage over any inquiry. Maybe I should be thankful, as I called my local plumbers who were much more affordable and competent. I posted my frustration with Fidelity National Home Warranty on the companies Facebook page, I noticed it did not post. The page read as a robotic sounding too good to be true glowing reviews about... Read More
USELESS!!! DON'T THROW AWAY YOUR MONEY! I had fidelity for almost 4 years and the quality of their service providers is just terrible. I had a couple of leaks in my house and Fidelity sent over several professionals that couldn't figure out the issue, also I had to pay a service fee for most of them. The first leak was a simple one behind my washer and dryer and they couldn't find it! I had to hire another company to do that. The second leak is still there. Fidelity sent County Plumbing (Stockton, CA) here twice and they couldn't figure out the reason, but they charged me twice for that.
This policy was purchased by the seller of a home I purchased. My experience has been horrible. I've basically concluded that the only individuals or business that Fidelity uses to service the contracts are those that can't find work anywhere else. I've basically stopped using the service and I get referrals on local service providers. In particular, they sent a plumber to my home who was the most incompetent I've ever encountered. Even after complaining and presenting video evidence of the poor work, they continue to use this plumber. Fidelity seems apathetic in taking corrective action.
Pay high premiums and recieved a poorly rated company with damaged equipment as a replacement. They told me we would get a "brand new pool heater free of charge" (that is an exact quote). Once they finally got around to installing the heater, I come to find out its a "refurbished" one, that is a total piece of junk. Twelve hours after they installed it (it took two days because they couldn't get it to work the first day), it broke again!! We've had to reschedule my daughter's party three times because of their incompetence and it's still not fix. DO NOT USE THEM!!
No zero rating available. Every service call I pay for, which is more than the companies normal service call price, leads me hiring another company to get the job done correctly so it is up to code. Waste of money. Customer service does not care. Tried to contact and get resolution. No call back...ever...
DO NOT BUY. Wish I could give a them a ZERO. They take your money and do not pay out. My experience - we bought a comprehensive home warranty. The home was inspected with not callouts to Furnace and i expected never to file a claim. After 6 months our 7yr old Furnace when out and they refuse to pay for replacement or repair due to improper installation - dispute contract clearly stating Home Warranty covers improper installation. We have submitted a second opinion and they continue to deny payment. Save your money and unbelievable frustration.