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Fidelity National Home Warranty Review
ConsumersAdvocate.org
144 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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144 Customer Comments & Reviews
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This company is really fast to hit your credit card for service fees but takes their time with warranty repairs. After 3 weeks in the Texas heat without A/C, I still cannot get a person on the phone to help. They only do "outbound" calls in the authorizations department, so you are at their mercy. The rest of the service people read a script. There is no oversight and no way to get a manager or helpful person on the phone. They just don't care. Will I use them again? Never. I now recommend this company to anyone I can't stand or who irritates me in line at the movie theater. Friends, walk away and find a better service provider. We are melting in the Texas heat with no AC and no help in... Read More
The selection of contractors they sent out is poor. They kept sending a very incapable AC company and I had to contact the local rep to override and get someone who knew what they were doing. The first company replaced the outside unit and it has not cooled correctly since. FNHW had no sympathy. I had electrical issues, and they sent out a pretty ragtag group to patch it together, and the "electricians" guaranteed it would fail again. I asked for a different company to come out but this one is all they had. Worthless Warranty it should be called. I have spent more money on callout fees and contract fees than I would have had I just had a real competent contractor address the problem on my... Read More
Stay away. far far away. They'll use any excuse possible to deny coverage.
Worst customer service ever! Fridge is dead, parts can't be located and it's OUR problem. They claim we need to find the parts! Now without a refrigerator for over 4 weeks and no help. They said "NO WAY" would they replace the unit even though all of advertising says they will.
I just don't know how companies can get away with this.........
Easiest company to work with. The service department is always willing to help out regardless of the issue. I have worked with them for several years and am very pleased with how they deal with the customer and all the technicians in trying to resolve the issues.
This is the worst experience I have ever had dealing with any type of service provider. Every time I talk to someone the tell me a different story. Nobody know what is going on. A/c breaks, we need a new coil. It takes them a week to order the equipment, when it gets here it is the wrong size. 23 days later my a/c is still not fixed and now I am being told they don't even know if they can order the right piece (when two days ago I was told it HAD been ordered). To top things off, the A/C contractor they use J&S service are the rudest, more unprofessional people I have dealt with. This is a complete nightmare!!!
This company feels like a scam. After paying for the one year Comprehensive Plus plan, I called them for a problem with a covered appliance. They had to charge me more money to come look at it, the gentleman that came out was extremely rude, and would not fix it because he deemed it to be not under normal wear. I just bought the home and used the washer 5 times with very small loads. My complaints though are with the follow up. I was given the run around after many phone calls, told I could cancel my contract by sending an email with detailed answers to questions, then more phone calls to find out I cannot cancel before a year, but that I should call the complaint center who can... Read More
This company is a complete sham. I will make sure that people are informed through social media about how horrible and ineffective your service is. I called a plumber to fix my toilets- I waited 3 weeks for an appointment and all day for a morning appointment and when he got there he said he could fix both of my toilets by rebuilding them but was a afraid to put on a shut off valve because I had one galvanized pipe so he submitted the repair request and it was turned don because it was called a REPIPE ?????????? Not even close. I called back to complain and was told sorry- you are out $75 and no repair. I called another plumber . He fixed one of my toilets for $175 and then told me to... Read More
DO NOT TAKE this is total riff off, anything big on your repair list is JUST NOT COVERED.....it will be lot of dissatisfaction and time waste. This is not covered as per this clause, this is not covered as per that clause ....... better to call a handy man and get things repaired.
They scheduled a plumber to fix a sump pump at my house that doesn't service my area. Yet they scheduled me and they gave me a 4 hour window. Got a confirmation text. Took time off work to be home. Then...No Show. No call. From either the plumber or Fidelity. This is the second plumber. First one couldn't fix it. It's been over a week and the sump pump is still not working. I would recommend you find another warranty company. Fidelity is very unorganized and doesn't have reputable, knowledgeable or competent companies that they contract with.
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Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone