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Fidelity National Home Warranty Review
ConsumersAdvocate.org
144 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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144 Customer Comments & Reviews
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The worst home warranty that could be out there. My AC/heater unit has been broken for 3 months and they are not being able to find a company to fix it. They always have some kind of excuse. I am practically on the phone - talking to them - every single day. They also have a terrible customer service (once they hung up on me) and they are not really aligned. I had to explain my claim every single time that I called. two times my call was directed to the "manager" and they promised me that I will get a check for the repair or they will take care of my problem (as I was calling to cancel my policy) but they gave me a fake names and I never could follow up with them. Long story short, I had a... Read More
This is the worst home warranty and worst customer service I have ever experienced. The people on the phone are of little knowledge and give you the wrong information about coverage. All they want is your money. Further, they have very few companies that can handle the problem in your area, I live in Tucson. In addition, the exclusions of coverage well out weigh what is and should be covered. DO NOT PURCHASE THIS WARRANTY!!!!!!!!!
I'm very disappointed with my first dealing with Fidelity. I purchased my condo 2 months ago and just had my first experience with them. (Like other reviewers my agent picked this policy) Our toilet clogged this morning, and I Fidelity called stating so. They sent a plumber out quickly as the toilet overflowed water. They also charge a $75.00 fee for each visit. Okay, I new that. After he snaked, the plumber said 6 feet wasn't enough and he'd need to remove the toilet to reach deeper. He also mentioned he didn't think toilet removal was covered. I said that can't be so, you have to remove the toilet to finish the covered service, so how can that not be covered. He called Fidelity and he... Read More
So far I am not impressed. They have not followed through on providing service and give me conflicting information about whether I should call the vendor directly or not. I have a plumbing issue that makes it impossible to use my kitchen sink, and after 4 hours I have had zero action from Fidelity National Home Warranty. When I log into their website portal, I get a blank screen.
I just purchased a home in Los Angeles and within one week of taking occupancy, both shower handles stopped working. Fidelity sent out a rep who determined the hardware needed to be replaced. TEN phone calls later, I have received ten different quotes for what I need to pay, without any consistency or clear explanation. This is by far the worst Home Warranty company I have ever worked with. I’ve owned other homes and never had this experience with other home warranty companies. DO NOT AGREE TO BE COVERED BY FIDELITY HOME WARRANTY. They are terrible in every way possible.
The company they sent out was one star because they come out and do no work and play dumb.
i am very unsatisfied with fidelity home warranty. very poor customer service. the service technician companies are the worse at getting the job done. they lie and fix things that are not even the problem
am extremely disappointed with fidelity. my a/c went out during 100 degree weather, I am a senior citizen with pets, and they would not repair my unit for almost two weeks. If they would let me use a local provider of my chosing it would have been repaired in 2 days. Plus, my own personal portion of the repairs is 1500. What a horrible company!
Like your typical scam. Told that we could select "out of network" technician (we wanted a factory certified parts replacement), jumped through the hoops to do this, followed the instructions, parts are no longer made, so a replacement recommendation from this technician was in his report. FN decided to deny the claim because they said the inspection (which said everything is working and serviceable except the following defect list) wasn't explicitly listed as inspected. We started complaining and documenting their failures (and requesting a copy of my file and all telephone calls, as well as no denial letter received, and couldn't even tell me when it was denied or when a letter was... Read More
So disappointed with Fidelity National Home Warranty company. It has been almost 1 month since I first contacted this company to file a claim for my Meile dishwasher. I was contacted by a contractual vendor and advised that no one could come out for 3 days. FNHW said they would be here within 24 hours. The repair was evaluated and we were advised a part was needed and it should be here in a couple of days, but to no avail. After contacting the vendor several times in the past 3 weeks I was always told she would check into it and get back to me. Do you know how frustrating it is to constantly be promised someone will get back to you with an answer and not EVER get that call. Today I... Read More
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone