American Home Guard Home Warranty Review
1,062 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.
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1062 Customer Comments & Reviews
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My husband convinced me to look into this company after a neighbor of ours recommended them. We havent had to use them yet but there representative was extremely helpful and answered all my questions. He also gave my neighbor a free month for referring us.
For a while I was a bit worried signing up after I saw some bad reviews. I finally purchased American Home guard in June of last year. It took some time for them to finally send out the policy. So far my experience has been pleasant. They fixed my washing machine and garbage disposal. I am glad it actually worked when I used it.
Just had to file my second claim on my furnace this year. The first time the contractor came out he repaired it and had it running well until last week. I called in to have them send out the same gentleman as the last time as he was extremely helpful. Turned out it was the same issue as the last time. Glad he fixed it again he didn't even charge me the service call.
I recently had a problem with my washer the spin cycle wasn't working. With 4 children the laundry piles up pretty quickly. I called in my first claim on March 9th and it was up and running the next day. I was really shocked how fast the technician came. All I had to pay out of pocket was 60 dollars which was a lot better than what the bill came out to be.
I have recently signed up with these guys after doing a lot of research they offered the best price which was exactly what I was looking for. The sales guy must've wanted to kill me after I asked all my questions. I'm glad he took his time to explain how it worked.
This company is horrendous. Do not do business with them. Purchased policy July 2016. Filed claim for electrical problems 1/26/17. After 2 weeks of no one showing up, I was asked by Cheryl to contact Mr. Sparky (their vendor) and set the appointment myself. I did and Mr. Sparky showed up only to be turned away by Cheryl at AHG because they were too expensive. Cheryl spoke with the electrician and then directed him to tell me to call her back, which I did. No answer. No response to message or email. On 2/21/17,I called and spoke to someone named "Bill". He said to put in writing (again) that I wanted to cancel my contract and wanted my money back. I did so. I received an email... Read More
SCAM If you want a company to help in an emergency, keep looking! On 1/10/2017 I called to report that I had found black water on my utility room floor and that we had pulled the water softener out and shut the water off and vacuumed the water up, that there was a plumbing problem. We pulled the water softer out to be able to clean up the water from behind and underneath it. My claim was denied because the water softener was not covered under my warranty. I said it was the plumbing not the water softener, the softener is covered by Sam’s Club warranty, (Sam’s honors their warranties). They sent me a list of 4 local plumbers and I called on 1/16/2017(six days later, the water was off... Read More
This company is awful if I could give lower then 1 star i would. I spent two weeks trying to contact them and never received a return call. My hot water heater was leaking by this past weekend it wasn't a drip anymore. After I cancelled by e mail, oh surprise they called me. They are awful
I notice on the reviews that everyone talks about how good the sales team was. Yes they are good at getting you in but once you file a claim is where they get you. I have been trying to get my Trane Heating System looked at due to some issues. I had to call and leave a message on their voicemail on 1.18.17, to follow up (because I had this issue back in November 2016 as well) I sent an email as well. Did I get a call back or an email response NO! I ended up calling on 1.20.16 and was told to leave another voicemail. I called back and hit sales (since they were so helpful getting me in) and got Frank. Explained to Frank my dilemma and he stated that AmeriCool was coming out on 1.23.17... Read More
I purchased American Home about a year ago. I just recently had an issue with my garage door opener. When I called the representative knew my name and where I was before I said a word. Cheryl was extremely polite and held my hand through the whole repair. I would highly recommend using them.