American Home Guard Home Warranty Review


Rating: 8.6 / 10 (Excellent)
1,062 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

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1062 Customer Comments & Reviews

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R
Regina s
Brooklyn, New York
3/20/2017
My husband convinced me to look into this company after a neighbor of ours recommended them. We havent had to use them yet but there representative was extremely helpful and answered all my questions. He also gave my neighbor a free month for referring us.


J
Joshua M
Brooklyn, New York
3/20/2017
For a while I was a bit worried signing up after I saw some bad reviews. I finally purchased American Home guard in June of last year. It took some time for them to finally send out the policy. So far my experience has been pleasant. They fixed my washing machine and garbage disposal. I am glad it actually worked when I used it.


M
Moshe z
Philadelphia, Pennsylvania
3/17/2017
Just had to file my second claim on my furnace this year. The first time the contractor came out he repaired it and had it running well until last week. I called in to have them send out the same gentleman as the last time as he was extremely helpful. Turned out it was the same issue as the last time. Glad he fixed it again he didn't even charge me the service call.


L
Lisa H
3/17/2017
I recently had a problem with my washer the spin cycle wasn't working. With 4 children the laundry piles up pretty quickly. I called in my first claim on March 9th and it was up and running the next day. I was really shocked how fast the technician came. All I had to pay out of pocket was 60 dollars which was a lot better than what the bill came out to be.


G
Gregory S
3/17/2017
I have recently signed up with these guys after doing a lot of research they offered the best price which was exactly what I was looking for. The sales guy must've wanted to kill me after I asked all my questions. I'm glad he took his time to explain how it worked.


L
Lynn S
Fort Lauderdale, Florida
2/28/2017
This company is horrendous. Do not do business with them. Purchased policy July 2016. Filed claim for electrical problems 1/26/17. After 2 weeks of no one showing up, I was asked by Cheryl to contact Mr. Sparky (their vendor) and set the appointment myself. I did and Mr. Sparky showed up only to be turned away by Cheryl at AHG because they were too expensive. Cheryl spoke with the electrician and then directed him to tell me to call her back, which I did. No answer. No response to message or email. On 2/21/17,I called and spoke to someone named "Bill". He said to put in writing (again) that I wanted to cancel my contract and wanted my money back. I did so. I received an email... Read More


N
Narda J
Wheeling, Illinois
2/16/2017
SCAM If you want a company to help in an emergency, keep looking! On 1/10/2017 I called to report that I had found black water on my utility room floor and that we had pulled the water softener out and shut the water off and vacuumed the water up, that there was a plumbing problem. We pulled the water softer out to be able to clean up the water from behind and underneath it. My claim was denied because the water softener was not covered under my warranty. I said it was the plumbing not the water softener, the softener is covered by Sam’s Club warranty, (Sam’s honors their warranties). They sent me a list of 4 local plumbers and I called on 1/16/2017(six days later, the water was off... Read More


Patti I
Leesburg, Florida
1/30/2017
This company is awful if I could give lower then 1 star i would. I spent two weeks trying to contact them and never received a return call. My hot water heater was leaking by this past weekend it wasn't a drip anymore. After I cancelled by e mail, oh surprise they called me. They are awful


L
ladylfitzgerald@yahoo.com
Richmond, Virginia
1/25/2017
I notice on the reviews that everyone talks about how good the sales team was. Yes they are good at getting you in but once you file a claim is where they get you. I have been trying to get my Trane Heating System looked at due to some issues. I had to call and leave a message on their voicemail on 1.18.17, to follow up (because I had this issue back in November 2016 as well) I sent an email as well. Did I get a call back or an email response NO! I ended up calling on 1.20.16 and was told to leave another voicemail. I called back and hit sales (since they were so helpful getting me in) and got Frank. Explained to Frank my dilemma and he stated that AmeriCool was coming out on 1.23.17... Read More


S
Sherri H
1/23/2017
I purchased American Home about a year ago. I just recently had an issue with my garage door opener. When I called the representative knew my name and where I was before I said a word. Cheryl was extremely polite and held my hand through the whole repair. I would highly recommend using them.



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