Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
American Home Guard Home Warranty Review
ConsumersAdvocate.org
76 Customer Comments & Reviews - see all comments
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NOTICE: As of October 15, 2018, American Home Guard is OUT OF BUSINESS. We invite you to consider one of the other home warranty companies that we recommend.
American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.
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76 Customer Comments & Reviews
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You need to contact me asap. I filed my claim 5 days ago and was sold the policy on the belief that there was a 24 hour call back. Please contact me asap to resolve this matter. I have left multiple messages and not heard a thing from any representative.
Please follow up and contact me asap. Worst customer service I have ever experienced.
Anna Tamburro
Stay away from this company. After I finally read the contract (font is so small that you need a magnifying glass to read it) I realized that there were so many ways they could deny a claim that the policy was basically worthless. I requested that the policy be cancelled. After two weeks I followed up on my refund and was told they do not
issued refunds until after 30 days (no explanation as to why). Two weeks ago (09/14/2018) I was told that my check had been sent. So far no check and lots of runaround. Terrible company!!
Avoid this Home Warranty Company , do not make the same mistake I have, awful awful company, You cant even get them to answer a call, leave message never get a return call, how this company could have a good rating is beyond me. Looked at BBB this company has. " F " Rating. And for good reason
I agreed. They don't do any service. No return calls or emails. I have tried different ways to get them to answer the phone calls and I got through them maybe after 20 tries. They would come out with different excuses that why that was. No matter what they said nothing got repaired. I already had 2 companies quit on them because they don't feel that they would get paid for their service.
Terrible, Terrible , Terrible. I filed complains with BBB and they didn't answer.
Worst company in the market! I had to pay out of pocket for a repair on my clothes dryer and was told once the claim doc was signed and returned I would have a reimbursement check within 30 days. Electronic docs were signed and returned 7/24/2018 and I still do not have a check. I have spoken to several different people in "customer service", sent e-mails and left voice mail messages with the claims department over the last week. I cannot get a straight answer or tracking and I am beginning to think that I will never get this reimbursement. Totally disgusted with this company and I hope people out there realize they are worthless before they spend the money for a useless policy... Read More
I have been trying to get a plumber to my home for over 2 weeks. I have left countless message. A plumber's info was sent to me and when I called to schedule an appointment they told me they no longer work for American Home Guard due to lack of payment. I want my money back.
Terrible company. They auto-renew my insurance 2.5 months before the expiration without asking me. When I requested the refund their customer service rep was rude. I called and emailed numerous times, nobody responded. They will happily take your money, but will never answer. Stay away from this scam company!
Please have Mr. Vincent Hamilton call me as soon as possible. I am about to contact an attorney in Philadelphia to establish a claim in Small Claims court there where I will attend a court hearing to resolve my issue and complaint. No call back from AHG to me or the contractor who was sent out by AHG. That is, the AC contractor contacted by AHG to come to our home and fix our problem has not been contacted as their calls continue to be ignored. My contract is AHG106190
this company is scam, the reviews are false, they take your money and you don't get any service or refund.
Warning! Do not Buy! Listed as Online Scam Website! I posted this on another website, but I'm reposting here just in case you haven't seen it over there! Wondering how to rip people off American Home Guard (AHG) style? Read on: 1. Pick a patriotic name and design a logo with a patriotic theme. 2. Create a professional looking website with all sorts of false claims*. Also, create or pay fake rating websites and non-existing companies to support your false claims!** 3. Make unsuspecting costumers buy multi-year plans by giving discounts. 4. Do not provide service to the customer when they put a request, and cease every opportunity to make them frustrated. 5. Do not... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone