American Home Guard Home Warranty Review


Rating: 8.6 / 10 (Excellent)
47 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

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47 Customer Comments & Reviews

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G
Gail W
Philadelphia, Pennsylvania
9/5/2017
I tried making one claim with this company and i was given misinformation. I was told the claims process could be made 24/7 days and that was not true. The company doesn't have 24 hours availability. After i tried to make a claim the person i spoke with told me that i would have someone contact me back within 24 - 48 hours. When i didn't receive a call back i called again and they had no record of my original call/claim. I tried to file the claim again but i was told that my warranty didn't cover plumbing and i informed the person that my warranty did cover plumbing. Long story store...No one came out, no one took my claim, and customer service stucked!!!! I have canceled my warranty and i... Read More


S
Susan
San Diego, California
8/7/2017
Very unresponsive. Non Emergency claims per the contract are to be handled within 2 days during normal business hours and 4 days on weekend. I contact AHG on Thursday 8/3 at 1:52 PM and still haven't received a call or an email as promised. I have not heard from AHG or a vendor. It is Monday 8/7 3:43 PM. I called. They can't find an electrician. And what service are they supposed to be providing???? Can't evaluate repair.... They haven't done anything.


K
Karen R
Los Angeles, California
8/3/2017
Extremely rude customer service. When I called and asked if my pool pump was covered I was told if I bought coverage than it's covered.


P
providenacia a
Morristown, Tennessee
8/3/2017
American home guard has been really good to me. We've had nothing but good experiences. They've taken care of my issues that I had with my refrigerator and stove. Submitting a claim is good and easy. The technician who fixed our ice maker was very informative about american home guard’s policy as well. He was very familiar with your company and other companies that he service for. He also told us that we should probably upgrade our policy to the blue plan because it has better coverage for a slightly higher price.


M
Michael C
7/11/2017
I have had an excellent experience so far. I just had my air conditioner go out mid June. After 15 years the unit wasn't worth repairing. American Home Guard replaced the unit with a brand new model. You cant go wrong spending 40 bucks a month for that.


L
linda s
Palm Coast, Florida
7/10/2017
American home 'guard' - complete and utter dissatisfaction!!! With people, service, promises, contract, etc!!! They have great sales people -- but no follow through!!! If i could, i would rate them as less than zero!!!


D
Darice P
Cleburne, Texas
6/22/2017
Fraud alert! I paid for their warranty service and received a contract. My heater went out in the coldest part of the winter in my area of Texas. American Home Guard sent technicians to my home. The technicians (two from the same company) recommended replacement of my unit because it could not be repaired. American Home Guard tried to avoid payment by trying to cancel my policy. They gave the reason that they no longer serviced the state of Texas. They serviced Texas when I bought the contract and at the time my heater went out. They are in breach of contract and will not do anything about it. They do not return phone calls or emails. These people are all criminals - Cheryl,... Read More


R
Robert C
Frisco, North Carolina
6/9/2017
I really really wish I could give this company a negative rating. I called on 5/22/17 for a claim on a hot tub that stopped working. As of today (6/9/2017) I still have not gotten anywhere with getting someone to come out to diagnose the problem much less repair it. Oh, they sure were quick to charge my credit card when I signed up for it but ask for an email or phone call to know where the claim process is.....forget about it. I've called 7 times & each time I have repeat the problem despite them saying that they are just taking notes. I'm also told each time that they are experiencing a high volume of repairs.......sounds like a standard line to me. I spoke with a so called supervisor... Read More


M
Marilyn M
Palm Desert, California
6/7/2017
I would never do business with this company again! I have had home warranties in the past and cancelled them due to bad service! I thought maybe this time would be different! I was wrong! I called the company on 5/26/2017 to take out a policy with them. The annual premium was only $350.00 and the services fee when someone had to come up was only $45.00 Too good to be true!! They were supposed to e-mail a copy of my policy as well as one through the regular mail. I called at least 6 times over the next week to let them know I never received a copy of my policy either by e-mail or in the mail. I finally realized they were just telling me what I wanted to here. I sent them a email... Read More


L
Lucielle K
6/6/2017
A number of months after I purchased my warranty my dishwasher gave out and needed to be replaced. The claims department told me I could buy a new one and they sent me a check for $500 towards replacement. Good job guys.



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