American Home Guard Home Warranty Review

Hi Sherry, A claims specialist explained that your monthly payment was due at the time of your call, while addressing your request to file a claim. You were under the impression that you were able to transfer a previous month's payment to the next month because you believed that if you haven't used the previous month for a service/ claim that it would be transferable to the following month. If that was the case, one can conclude that your premium would be equal to the (1) payment you submitted towards your plan. A 30 day waiting period is standard in the home warranty industry prior to filing any claim from the date of purchase which leads us to believe that you have had this issue prior to purchasing your home warranty with us. Our billing department had issued you a refund for your (1) monthly payment as per your request. We want to wish you a Happy holiday season and New Year. Sincerely, American Home Guard

We are happy to respond accordingly to "Emily" in addressing the issues that have been experienced. Be assured that we at American Home Guard value and appreciate all of our clients for which we cover throughout the United States. We respond accordingly in a timely and professional manner to address every concern as it is presented to us and find it highly unusual that you would take the time to submit such a review months after the experience for which you were completely reimbursed as it was your decision to cancel the policy within our 30-day money-back guarantee time frame. We kindly extend profuse apologies to you for any inconvenience that may have been caused in regard to your recent experience with American Home Guard and appreciate that you have taken the time to express your concerns. It is a valuable tool for us in the training of our employees. With respect to your concern in regard to our Sales Team handling your request to purchase a policy with us, we have thoroughly reviewed the recorded conversations. We understand the situation at the time was one in which you had yet to complete the settlement on the property that was intended to be covered under this warranty. It is clear that due to your hesitation we offered the best possible plan tailored to your specific needs at the proposed residence with all the discounts that were available to you. Within that time frame our Underwriting Department was not given appropriate time to prepare and send out the policy documents to you as you chose to cancel. This transaction was fully refunded on October 5, 2016 in the total amounts that were billed/charged to your credit card. We have no intention to "scam" as you stated; we have been in business for quite a number of years with millions of policies sold throughout the US and are highly regarded in the industry. It is kindly requested of you to clarify that in your review. Each and everyone of our clients, customers, vendors and affiliates are very important to us and we do our utmost to treat everyone with respect in taking care to handle all requests as they are brought to our attention. We follow through to the best of our capabilities in keeping all satisfied with the services we provide within the terms and conditions of the Plans that we offer. Best regards,

We extend many thanks to "Adam" for submitting these wonderful words of appreciation and taking the time to pat us on the back. At American Home Guard, our Claims Department is available to address the concerns as they are presented to us with minimal turnaround time and follow through as we have an extensive network of technicians and vendors throughout the US that we are able to tap into. They are our eyes and ears as they treat our clients with respect in thorough estimation, diagnosis and repair. Best regards to you for continued success in this New Year.

This will confirm that American Home Guard was able to secure a service technician dispatched for the policy holder within 48 hours of the claim submission for the clothes dryer to be checked. The policy holder chose to refuse the scheduled appointment and decided to handle the situation on their own. Subsequently the policy holder submitted a request to cancel the home warranty policy with American Home Guard, at which time was beyond the 30-day money back guarantee time frame. The policy holder signed the purchase agreement which clearly indicates all terms and conditions as we do not have "fine print". This will conclude that American Home Guard has followed through with our responsibility according to the product we offer. We value, appreciate and respect our client requests and do our very best to address any issues that arise as they are presented to us.

Dear Ms. Ballenger, In response to this review, any charges that may have been billed was immediately voided the same day of the sales call. Our Sales Team undergoes comprehensive training with quarterly review sessions as situations and circumstances are constantly changing. After an extensive review of your telephone conversation with our sales representative, it was clearly explained to you that you were signing up with our flex payment option which ultimately extended a better rate per year. After the charge was voided you were informed of the option to pay for a monthly plan at your preference, even though it was the same day and your card was yet charged. It was your decision to cancel the agreement prior to receiving any documentation or service from us. We are more than happy to have you on board as a client and hope that you may consider signing up with us in the future. We do our best to offer plans that are specifically tailored to the individual needs of the home owner. We have the best pricing in the industry as we have an extensive nation-wide network of affiliates, technicians, vendors and service providers to address every possible need or issue that may arise. We are also able to offer a variety of discounts to our clients depending on the time of purchase for example holiday specials and coupons, or if they are members of AAA, AARP or have military service. Thank you for your interest in American Home Guard.

Hi Jimmy, Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.