American Home Guard Home Warranty Review

Herb, My name is Vincent Hamilton. I am part of executive management here at American Home Guard. I would like to search our system to see what might have transpired but are unable to simply because you have not provided your last name. I honestly believe you are confusing us with a different company as the names might be similar. The service you are describing does not match up with the services we provide. If you would like to provide your last name or policy number I will be more than happy to look into what transpired. If in fact, you are a customer of ours I will do everything in my power to assist you moving forward. If you are not a customer we are requesting you remove your rating! Should you like to enroll or find out more about our services do not hesitate to reach out. We are available 24 hours a day 7 Days a week to assist you. Thank You,

Hello Karen, We take our reviews quite seriously which has prompted us to review what events might have transpired. Upon reviewing the account you had set up we have found you spoken with a representative from executive management on February 19th in regards to your complaint the moment after you posted this review. You have expressed to us via e-mail that we have resolved your complaint to your satisfaction. We understand things come up and it might be much easier to write the negative reviews than to take it down. However, It has been more than a few months since you have agreed to remove this review. The last thing we want is potential clients to be deterred from signing up with us after the fact we have addressed all issues and your expectations were met. We are once again requesting you update this truly misleading review and look forward to helping you on your next claim. Customer relations,

Hello Jason, First, we would like to address your claim of our company not being available 24/7 as advertised. Our toll-free number is available 365 days a year nights weekends and holidays. We are quite confused as to why you would believe we are not 24/7. The only possibility of your call not being answered would be if you were calling a specific representative during there off hours. Upon further review of your account there is no phone calls that reflect your request to file a claim with us in the first place. Unfortunately there are many companies in our industry with similiar names. It is completely possible you had called the wrong company to file a claim which resulted in the way that you feel. We attempted to address your claim several times, so please before writing such a harsh and incorrect review please explain every detail that did go on here. We had assigned an Executive Manager by the name of John spoke with you on October 12, Attempting to address any issues or concerns you might have had before filing this claim. Even though we had offered to send out our technitian that day you ultimately refused to continue our services and requested to cancel your coverage plan with us. Our manager John then explained the process of cancellation and how long it would take for you to recieve your refund check. It has been over several months since the day you have cashed your refund check. It has also been more than a few months since you have agreed to remove this review. The last thing we want is potential clients to be deterred from signing up with us after the fact we have addressed all issues and your expectations were met. We are once again requesting you update this truly misleading review and look forward to helping you on your next claim. Customer relations, Client Services,

Hi Heather, We have taken time to review your customer profile with us. It seems you purchased our most comprehensive coverage plan and added some additional coverage options with our sale representative on the initial sales call. The additional coverage options you purchased with us was for a limited roof leak coverage and a secondary refrigerator. You were given the option to purchase coverage for your lighting and plumbing fixtures but refused the additional coverage charge. Most customers refuse to add this additional coverage option despite our recommendation to purchase it. We believe they refuse to add the coverage because they might expect the repairs to be quite simple to fix or inexpensive to repair or replace. It is truly unfortunate you decided to refuse the addition of this coverage option when it was offered which resulted in your claims denial. You also mention that you have requested an inspection. Home Warranty Companies do not require a home inspection to sign up. The only way we can assure everything is working in the home at the moment and that there are no pre-existing conditions would be a 30-day waiting period for your policy or coverage to take effect. No home warranty covers home inspections. Home warranty companies cover your homes major systems and appliance due to normal wear and tear or mechanical breakdowns. We are requesting you update this truly misleading review as we have addressed all your requests and concerns accordingly. We are truly grateful we have had the opportunity to address and resolve all of your issues. Client Services,