American Home Guard Home Warranty Review


Rating: 8.6 / 10 (Excellent)
47 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

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47 Customer Comments & Reviews

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J
Jose S
Ottumwa, Iowa
6/6/2017
I had a bad problem with my Air conditioner last week. When I called in to file the claim and told me that I could use "Franks HVAC Repair". I was so happy they let me use him because he always did a great job. Very good job.


T
Terry
Chandler, Arizona
6/4/2017
If I could give a negative, I would. As a Real Estate Broker we try various home warranties to know which we can confidently recommend to our Clients based on our own experience. We have tried many over the years. American Home Guard was very difficult to file a claim with, called the toll free claim #, was placed on hold 3x with a recorded message - for over 10 minutes. Went to the web site, their response was to transfer me to "info" no response after 5 minutes. Finally talked to someone and they said they would have a plumbing tech contact me, that didn't happen. Decided this way too difficult so decided to cancel, emailed them and told them I wanted to cancel due to unsatisfactory... Read More


D
Debra E
6/2/2017
F****plus Customer service very poor! They don't cover anything they on your contact! Don't even deserve one star! Stay away from this company!!!


G
George E
Boise, Idaho
5/28/2017
I happen to be one of American home guard's vendors. We service HVAC & Major Appliances. I have been with them for 10 years, they've sent me a large amount of work. Had to write them a review after all this time. They have been extremely fast with payment. If you are a contractor or technician you should speak with a gentleman by the name of Avery.


T
Terry
Baltimore, Maryland
5/28/2017
Just renewed my policy for less than what I paid last year. Totally surprised being that I used it more than a few times.


L
Larry f
Jacksonville, Florida
5/28/2017
I bought this plan to specifically cover all of my systems. Adam told me it would be better to cover both so nothing would be left out. I'm glad I listened to him. Earlier this month I had to have my whirlpool refrigerator replaced because the motor failed and we couldn't find the part. Gerald in the claims department made sure the replacement unit was shipped out and installed that week. Very happy with the way it turned out.


G
Geraldine T
Billings, Montana
5/28/2017
I didn't really know about warranties until I saw these guys on an infomercial late at night. They explained how it worked what was covered and saved me more money because I was a member of AAA.


T
Terry
Chandler, Arizona
5/26/2017
If I could give a negative, I would. As a Real Estate Broker we try various home warranties to know which we can confidently recommend to our Clients based on our own experience. We have tried many over the years. American Home Guard was very difficult to file a claim with, called the toll free claim #, was placed on hold 3x with a recorded message - for over 10 minutes. Went to the web site, their response was to transfer me to "info" no response after 5 minutes. Finally talked to someone and they said they would have a plumbing tech contact me, that didn't happen. Decided this way too difficult so decided to cancel, emailed them and told them I wanted to cancel due to unsatisfactory... Read More


J
Judith
Kennebunk, Maine
5/20/2017
I bought a full home warranty in August, 2016. The salesman, Joe Williams was very personable...however he tried to pressure me into buying more than a year's warranty. As it turned out I am grateful I stood my ground. I also would not buy until he included my icemaker because several of my friends had problems with ice makers. He issued me a contract with that included on the cover sheet. Sure enough, in March my ice maker decided to die and refused to make ice. I called AHG and asked how to submit a claim. Eric was very dismissive and told me to go on line to submit...which I did on March 31. I waited for a few days and no one contacted me from AHG, so I called again. This time... Read More


A
An
Merritt Island, Florida
4/23/2017
This company is a nightmare. I purchased it last year July and they were very pushy that I buy the annual plan and now I am stuck as they won't give me my money back. I first called them in October for my AC as the thermostat was not working. It took them a week before they took any action. I finally got it taken care on my own as I could nkt wait any longer. Then in March I had issues with my stove top and couple of days later my garage door opener. They asked me which one was a priority and I mentioned that I needed to get my garage door fixed asap so they sent a technician for that and fixed it but I am still waiting to hear from a tech for my stove top. It has been 3.5 weeks but I... Read More



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