American Home Guard Home Warranty Review


Rating: 8.6 / 10 (Excellent)
1,057 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

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1057 Customer Comments & Reviews

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E
Edwin
1/3/2018
We are writing to express our satisfaction with our American Home Guard Contract. Every time we have had to use out contract, AHG has been there for us. The contractors you hire to do the repairs have always been prompt to response, knowledgeable, courteous, and made us feel that we were their only customer. Thanks you AHG.


T
ToddP
1/3/2018
Very pleased with our recent AHG experience. We have had problems with our HVAC not cooling and AHG and the contractor have been very easy to work with to try to resolve the issue. The contractor has been timely in his response and work and very professional.


B
BeverlyA
1/3/2018
AHG has always found contractors in a timely fashion, even in an emergency! The workmen have been polite, efficient and have repaired or replaced the items needed with no problem.


A
Amelia
1/3/2018
Our most recent experience with AHG contractors was excellent. Our HVAC heat exchanger was problematic and I contacted AHG who dispatched a local vendor. The process was fast, easy and efficient. The contractor that completed the repair was superb. Nice job by everyone involved!


L
Lynne
Dallas, Texas
12/27/2017
American Home Guard is a life saver. When our air conditioner started acting up in 100 degree weather they assigned a contractor who is quick and efficient. We have used AHG for years and have always been pleased with them!


E
Elizabeth
Los Angeles, California
12/18/2017
The contractor was timely, friendly and very considerate of my time and home. Your customer service was very friendly and courteous. Resolution of my problem was handled well. IT was determined that it was not covered by the warranty, but the work was completed timely and effectively.


A
Alexander
New York, New York
12/15/2017
AHG customer service has always been helpful. I have called them when I didn't see the correct description of issue on their website. The Heating contractor that came out last time was very professional.


T
Terri
New York, New York
12/15/2017
I was so happy to renew my policy with american home guard. The past year i had coverage with them they have made what could've been disasters feel like a breeze.


M
Maria
New York, New York
12/15/2017
American Home Guard is the best home protection service. You never know when there will be an unexpected repair to your home! Our last repair service was during the summer when the weather was hot.and the air conditioner went out. The repair was done fast and efficiently with professionalism. He even gave us tips on keeping our equipment in top shape. We have recommended American Home Guard to our friends and neighbors.


C
Charles
Dallas, Texas
12/15/2017
I cannot stress how important is it to have a company like AHG handling our warranty. Any time we have needed service, our request has been handled in a timely manner and the service of the contractor has been fantastic.



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