American Home Guard Home Warranty Review

Hi Moshe, Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.

Hello Patti, We take our reviews quite seriously which has prompted us to review what events might have transpired. You have expressed to us via e-mail that we have resolved your complaint to your satisfaction and have refunded you in full. We understand things come up and it might be much easier to write the negative reviews than to take it down. However, It has been more than a few months since you have agreed to remove this review. The last thing we want is potential clients to be deterred from signing up with us after the fact we have addressed all issues and your expectations were met. We are once again requesting you update this truly misleading review and look forward to helping you on your next claim. Customer relations,

In response to this review, this will confirm that attention was fully serviced to the policy holder with respect to the submitted claim. American Home Guard responds accordingly and in a timely professional manner to address any and all issues as they are presented to the Company. Be assured that we value and appreciate all of our clients, each and everyone is very important to us and we do our utmost to handle their requests and follow through to the best of our abilities in keeping them satisfied with the services we are able to provide. Our Claims Specialists offer a variety of ways to communicate be it via email, telephone or text contact. During the entire time of this particular claim, the policy holder was made aware of the status at each step. At thorough and complete evaluation of the circumstance and situation from the technician service call(s) and diagnosis of the state of the HVAC unit at the policy holder residence, it was concluded that this system had a pre-existing condition which ultimately could not be repaired. In this instance, the warranty policy terms and conditions do not allow for replacement of the system in question. It is then suggested that the policy holder may seek advice through their home owner's insurance policy as it is above and beyond what American Home Guard is able to cover and for which we cannot be responsible. In conclusion, we have done everything on our side to have the situation diagnosed with review from all documentation provided to us from the dispatched contractor, and we stand by our responsibilities in addressing the issue. We do not under any circumstance "avoid" our duty to our clients.

Hi Carolyn, The nature of your claim was indeed an urgent matter due to lack of heat in your home. After review of our phone records, it indicates that any time you have called us, we have had representatives available nights, weekends and at all times to take your call. We find it hard to believe that a contractor would tell you that they are not in contract with our company or that an application is pending prior to his dispatch to you. Your initial claim for your furnace resulted in your informing us that your furnace was 'now working'. We had followed up with a response via email that your claim was closed. It seemed that your unit was intermittently working and not working thus resulting in the difficulty to diagnosis it. Our claims department put forward all efforts to assist you with your claim with hopes to provide it with the necessary repairs. Since then, we have addressed all issues you have and look forward to providing you with service for the next issue that may arise. Wishing you and yours a Happy holiday season and New Year! Sincerely, American Home Guard