Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
American Home Guard Home Warranty Review
ConsumersAdvocate.org
76 Customer Comments & Reviews - see all comments
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NOTICE: As of October 15, 2018, American Home Guard is OUT OF BUSINESS. We invite you to consider one of the other home warranty companies that we recommend.
American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.
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76 Customer Comments & Reviews
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I had a bad problem with my Air conditioner last week. When I called in to file the claim and told me that I could use "Franks HVAC Repair". I was so happy they let me use him because he always did a great job. Very good job.
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Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Hi Jose,
Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.
If I could give a negative, I would. As a Real Estate Broker we try various home warranties to know which we can confidently recommend to our Clients based on our own experience. We have tried many over the years. American Home Guard was very difficult to file a claim with, called the toll free claim #, was placed on hold 3x with a recorded message - for over 10 minutes. Went to the web site, their response was to transfer me to "info" no response after 5 minutes. Finally talked to someone and they said they would have a plumbing tech contact me, that didn't happen. Decided this way too difficult so decided to cancel, emailed them and told them I wanted to cancel due to unsatisfactory... Read More
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Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Terry, My name is Vincent Hamilton. I am part of executive management here at American Home Guard. I would like to search our system to see what might have transpired but are unable to simply because you have not provided your last name. I honestly believe you are confusing us with a different company as the names might be similar. The service you are describing does not match up with the services we provide. If you would like to provide your last name or policy number I will be more than happy to look into what transpired. If in fact, you are a customer of ours I will do everything in my power to assist you moving forward. If you are not a customer we are requesting you remove your one-star rating! Should you like to enroll or find out more about our services do not hesitate to reach out. We are available 24 hours a day 7 Days a week to assist you.
Thank You,
F****plus
Customer service very poor!
They don't cover anything they on your contact!
Don't even deserve one star!
Stay away from this company!!!
C
Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Hi Debra,
I apologize for your experience. We all agreed the first attempt wasn't good enough and you agreed to give the new contractor a second chance. It was our understanding that the second attempt went well yet you continued to voice your disappointment. You were given an ample amount of time to review what you had purchased yet failed to understand what the warranty actually covers. We have sent out a number of checks for the claims that were placed which you have cashed. We understand your disappointment and frustration in regards to the payment schedules but it is time to move on. It has been more than a few months since you have agreed to remove this review. The last thing we want is potential clients to be deterred from signing up with us after the fact we have addressed all issues and your expectations were met. We are once again requesting you update this truly misleading review and look forward to helping you on your next claim.
Customer relations,
I happen to be one of American home guard's vendors. We service HVAC & Major Appliances. I have been with them for 10 years, they've sent me a large amount of work. Had to write them a review after all this time. They have been extremely fast with payment. If you are a contractor or technician you should speak with a gentleman by the name of Avery.
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Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Hi George,
Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.
Just renewed my policy for less than what I paid last year. Totally surprised being that I used it more than a few times.
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Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Hi Terry,
Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.
I bought this plan to specifically cover all of my systems. Adam told me it would be better to cover both so nothing would be left out. I'm glad I listened to him. Earlier this month I had to have my whirlpool refrigerator replaced because the motor failed and we couldn't find the part. Gerald in the claims department made sure the replacement unit was shipped out and installed that week. Very happy with the way it turned out.
C
Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Hi Larry,
Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.
If I could give a negative, I would. As a Real Estate Broker we try various home warranties to know which we can confidently recommend to our Clients based on our own experience. We have tried many over the years. American Home Guard was very difficult to file a claim with, called the toll free claim #, was placed on hold 3x with a recorded message - for over 10 minutes. Went to the web site, their response was to transfer me to "info" no response after 5 minutes. Finally talked to someone and they said they would have a plumbing tech contact me, that didn't happen. Decided this way too difficult so decided to cancel, emailed them and told them I wanted to cancel due to unsatisfactory... Read More
C
Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Terry, My name is Vincent Hamilton. I am part of executive management here at American Home Guard. I would like to search our system to see what might have transpired but are unable to simply because you have not provided your last name. I honestly believe you are confusing us with a different company as the names might be similar. The service you are describing does not match up with the services we provide. If you would like to provide your last name or policy number I will be more than happy to look into what transpired. If in fact, you are a customer of ours I will do everything in my power to assist you moving forward. If you are not a customer we are requesting you remove your one-star rating! Should you like to enroll or find out more about our services do not hesitate to reach out. We are available 24 hours a day 7 Days a week to assist you.
Thank You,
I bought a full home warranty in August, 2016. The salesman, Joe Williams was very personable...however he tried to pressure me into buying more than a year's warranty. As it turned out I am grateful I stood my ground. I also would not buy until he included my icemaker because several of my friends had problems with ice makers. He issued me a contract with that included on the cover sheet. Sure enough, in March my ice maker decided to die and refused to make ice. I called AHG and asked how to submit a claim. Eric was very dismissive and told me to go on line to submit...which I did on March 31. I waited for a few days and no one contacted me from AHG, so I called again. This time... Read More
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Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Judith, My name is Vincent Hamilton. I am part of executive management here at American Home Guard. I would like to search our system to see what might have transpired but are unable to simply because you have not provided your last name. I honestly believe you are confusing us with a different company as the names might be similar. The service you are describing does not match up with the services we provide. If you would like to provide your last name or policy number I will be more than happy to look into what transpired. If in fact, you are a customer of ours I will do everything in my power to assist you moving forward. If you are not a customer we are requesting you remove your one-star rating! Should you like to enroll or find out more about our services do not hesitate to reach out. We are available 24 hours a day 7 Days a week to assist you.
Thank You,
This company is a nightmare. I purchased it last year July and they were very pushy that I buy the annual plan and now I am stuck as they won't give me my money back. I first called them in October for my AC as the thermostat was not working. It took them a week before they took any action. I finally got it taken care on my own as I could nkt wait any longer. Then in March I had issues with my stove top and couple of days later my garage door opener. They asked me which one was a priority and I mentioned that I needed to get my garage door fixed asap so they sent a technician for that and fixed it but I am still waiting to hear from a tech for my stove top. It has been 3.5 weeks but I... Read More
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Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
An, My name is Vincent Hamilton. I am part of executive management here at American Home Guard. I would like to search our system to see what might have transpired but are unable to simply because you have not provided your last name. I honestly believe you are confusing us with a different company as the names might be similar. The service you are describing does not match up with the services we provide. If you would like to provide your last name or policy number I will be more than happy to look into what transpired. If in fact, you are a customer of ours I will do everything in my power to assist you moving forward. If you are not a customer we are requesting you remove your one-star rating! Should you like to enroll or find out more about our services do not hesitate to reach out. We are available 24 hours a day 7 Days a week to assist you.
Thank You,
I was asked to write this review after my first claim. I had an issue with my garage door opener. For some reason the motor would turn on but the door wouldn't go up when I pushed the button. I called for service the next day and they set up an appointment for the garage guy to get here. He replaced the motor for me all I had to pay was my $60 service fee which was wasn't too bad. I hope nothing else goes wrong but for what it's worth there willing to work with you.
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Client S
Client Services of American Home Guard Home Warranty
Official Response
Client Services of American Home Guard Home Warranty
Hi Brian,
Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone