American Home Guard Home Warranty Review


Rating: 8.6 / 10 (Excellent)
1,058 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

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1058 Customer Comments & Reviews

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L
Lynda
Secaucus, New Jersey
12/14/2017
American Home Guard offers quality service for an affordable price. I wouldn't consider owning a home without a home warranty. AHG is very quick in responding and assuring that my issues have been resolved when calling about a problem.


K
Ken
Hialeah, Florida
12/14/2017
I am very satisfied with the service I received from american home guard. The technician was very polite and knowledgeable, he had my dryer up and running in no time and he made sure that he cleaned up any mess that he had made!


D
Don
St Louis, Missouri
12/14/2017
The onsite service was wonderful. The gentleman was professional, prompt and extremely informative and communicative. However the problem seems to only have been temporarily fixed and we are starting to experience the same issues again.


C
Christy
Wilmington, Delaware
12/14/2017
AHG When we needed service for heat or air the contractors were taking care of the problem within an hour. Happy Happy! Thank you for great service! Less Worry when we can count on AHG and great Contractors to help us us out with our home needs.


B
Brian
Denver, Colorado
12/14/2017
When my furnace wasnt heating and it was starting to get cold out. I didn't have time to call so i filed the claim online, a few hour later i got a call from american home guard with the contractor info and soon after the contractor gave me a call and set the appointment up. Everything was great. Thank you ahg for a job well done.


F
Fuller
Hialeah, Florida
12/14/2017
I had an issue with my washing machine and needed it to get repaired and be fully functioning. I contacted ahg and they told me they will find someone to come out to my home shortly. The next day the contractor contacted me and set an appointment date. Everything went smoothly and everything worked out. Thank you american home guard.


J
Jane
12/14/2017
my pool pump had a gasket leak. i called AHG and got super fast response from the contractor solved the problem immediately plus he checked everything to make sure the system was operating as it should. he was very organized and cleaned everything spotless.


J
JamesBattle
Phoenix, Arizona
12/14/2017
AHG provides security and peace of mind. Home maintenance will always be an issue so have fixed costs with guaranteed pricing takes away anxiety and worry. Contractors have been professional, on time, clean and through. When an appliance could not be fixed AHG was quick to provide replacement and give me a choice of what I wanted it replaced with.


K
Kara
Manassas, Virginia
12/14/2017
No one wants to imagine losing their air conditioning system in the heat of the summer. We did and AHG sent a service crew that remedied the matter in a of a couple of days. I highly recommend you having your house covered by AHG.


S
Steve
Manassas, Virginia
12/13/2017
Outstanding service from american home guard , from the moment I made the service request, to the completion of the service. Requesting service was simple and friendly usable and the contractor assigned was professional.



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