American Home Guard Home Warranty Review

Hello Gail, First, we would like to address your claim of the company not being available 24/7 as advertised. Our toll-free number is available 365 days a year nights weekends and holidays. Our clients are always able to speak to a representative anytime they wish. We are quite confused as to why you would believe we are not 24/7. The only possibility of your call not being answered would be if you were calling a specific representative during there off hours, you would still have the opportunity to leave a message. We take our reviews quite seriously which has prompted us to thoroughly review what events might have transpired. Upon reviewing your account with us there is no information regarding your attempt to file a claim anywhere on your client profile. Perhaps you confused us with another warranty company which name might sound similar attempting to file a claim. The only information listed on your client profile is your attempt to cancel via telephone conversation with one of our representative on 09-20-2017. Our representative then informed you of our cancellation policy and sent an email with a cancellation agreement for you to sign in order to process your request. You were then informed that your $35.00 was issued back to your method of payment. There had been no need for this dishonest review or claims of us being unreputable as you have not received anything put polite and efficient customer service from us and have a full money back guarantee. You have been refunded in full. We are requesting you update this truly misleading review it is time to move on. Customer relations,

Susan, My name is Vincent Hamilton. I am part of executive management here at American Home Guard. I would like to search our system to see what might have transpired but are unable to simply because you have not provided your last name. I honestly believe you are confusing us with a different company as the names might be similar. The service you are describing does not match up with the services we provide. If you would like to provide your last name or policy number I will be more than happy to look into what transpired. If in fact, you are a customer of ours I will do everything in my power to assist you moving forward. If you are not a customer we are requesting you remove your rating! Should you like to enroll or find out more about our services do not hesitate to reach out. We are available 24 hours a day 7 Days a week to assist you. Thank You,

Hi Karen, We take our reviews quite seriously which has prompted us to review what events might have transpired. Upon reviewing the initial sales quote call we have found that our representative was on the phone with you for over 30 minutes explaining what plans we offer what would be covered and how everything worked. Towards the end of the call, you were quoted on our blue combination plan which covers the essential systems & appliances within your home. Not every customer has a pool in their residence. It would be silly for us to charge the majority of our customers for a pool if they do not have one. Therefore, we offer additional coverage options and custom coverage plan's to best fit each individual customer's needs. Our plans and additional coverage options are listed everywhere on our website. It is unfortunate that you felt it should have been included at no additional cost as it would cost us way more to repair your pool than what the additional coverage option would cost you. Ultimately you decided to get frustrated and upset at an employee of ours who was just doing his job. Seeing as you decided not to purchase our plan we are requesting you remove this misleading dishonest review as you are not a customer of our and haven't used our services. Customer relations,

Hi Providenacia, Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.

Hi Michael, Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.

Hi Lucielle, Thank you for sharing your positive experience with others. We are truly glad to have you as a client of ours. Should you need to use our services again please do not hesitate to reach out.