American Home Guard Home Warranty Review


Rating: 8.1 / 10 (Excellent)
20 Customer Reviews - see all reviews
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How is American Home Guard rated?
8/10
Plan Value
8/10
Customer Experience
8/10
Contracts
9/10
Restrictions
8/10
Contractor Network
8/10
Customer Base

American Home Guard is a home warranty service provider that caters to homeowners and real estate professionals across the country. The company currently offers three home warranty plans. American Home Guard covers major systems and appliances with an optional list of covered items for a more comprehensive home warranty plan.  

Coverage

Red Plan – Major Systems   

  • A.C / Cooling
  • Heat / Furnace  
  • Electrical
  • Plumbing
  • Plumbing Stoppage
  • Water Heater

White Plan - Major Appliance

  • Washer / Dryer
  • Refrigerator
  • Oven
  • Microwave
  • Stove / Cook Top
  • Dishwasher
  • Garbage Disposal

Blue Plan - Combo Plan

  • A.C / Heat
  • Electrical
  • Plumbing
  • Water Heater
  • Washer / Dryer
  • Refrigerator
  • Oven
  • Microwave
  • Stove / Cook Top
  • Dishwasher
  • Garbage Disposal
  • Garage Door Opener

Optional Coverage

  • Pool      
  • Central Vacuum
  • Plumbing Fixtures
  • Septic Systems
  • Ice Maker (In Fridge)
  • Lighting
  • Spa
  • Additional AC Unit (Each)
  • Additional Water Heater ( Each)
  • Additional Heat Furnace ( Each)
  • Lawn Sprinkler System
  • Roof Leak
  • Well Pump
  • Stand Alone Freezer
  • Sump Pump
  • Second Refrigerator

Fine Print

American Home Guard carries a full 30-days money back guarantee on labor and services. The company also promises to process request 24/7 and dispatch a local technician within 24 hours.

American Home Guard - Final Thoughts

24/7 claim processing and a 24 local technician dispatch are just two of the good reasons why American Home Guard is simply one of the best home warranty services in the country today. Its extensive list of standard and optional covered items ensures that homeowners are able to protect themselves against costly home and appliance repairs.

 

 

 

 

 

 

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Latest Reviews

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Narda Justice
Lafayette, Indiana
2/16/2017
SCAM If you want a company to help in an emergency, keep looking! On 1/10/2017 I called to report that I had found black water on my utility room floor and that we had pulled the water softener out and shut the water off and vacuumed the water up, that there was a plumbing problem. We pulled the water softer out to be able to clean up the water from behind and underneath it. My claim was denied because the water softener was not covered under my warranty. I said it was the plumbing not the water softener, the softener is covered by Sam’s Club warranty, (Sam’s honors their warranties). They sent me a list of 4 local plumbers and I called on 1/16/2017(six days later, the water was off... Read More

Patti Irwin
Fruitland Park, Florida
1/30/2017
This company is awful if I could give lower then 1 star i would. I spent two weeks trying to contact them and never received a return call. My hot water heater was leaking by this past weekend it wasn't a drip anymore. After I cancelled by e mail, oh surprise they called me. They are awful

L
[email protected]
Richmond, Virginia
1/25/2017
I notice on the reviews that everyone talks about how good the sales team was. Yes they are good at getting you in but once you file a claim is where they get you. I have been trying to get my Trane Heating System looked at due to some issues. I had to call and leave a message on their voicemail on 1.18.17, to follow up (because I had this issue back in November 2016 as well) I sent an email as well. Did I get a call back or an email response NO! I ended up calling on 1.20.16 and was told to leave another voicemail. I called back and hit sales (since they were so helpful getting me in) and got Frank. Explained to Frank my dilemma and he stated that AmeriCool was coming out on 1.23.17... Read More

S
Sherri Han
Brooklyn, New York
1/23/2017
I purchased American Home about a year ago. I just recently had an issue with my garage door opener. When I called the representative knew my name and where I was before I said a word. Cheryl was extremely polite and held my hand through the whole repair. I would highly recommend using them.

D
Dan
1/20/2017
I normally don't take the time to write reviews but American Home Guard is so terrible it was necessary to warn homeowners. They don't answer their phone if you file a claim. The only way I reached them was to contact their sales department who transferred me to claims. Our washing machine failed ($775) and the price to fix it was over $1000. They offered to pay me $150. I am going to report them to the Better Business Bureau.

D
Dr Deborah Eliza Zimmerman
1/17/2017
They DO NOT RESPOND to your claim and when they do they tell the contractor/repairman that it will take 30-days to get paid. The repairman refuses to do the job because he DOES NOT want to wait 30-days to get paid. So American Home Guard ask YOU to pay the repairman and "promise" to reimburse you. You pay the repairman but NEVER get reimbursed by American Home Guard! THEY NEVER REIMBURSE YOU!!! So you paid $400.00 for a one year policy and pay your own repairs! This complaint will be filed with the Better Business Bureau and my attoney.

D
Dr Deborah Eliza Zimmerman
1/17/2017
The repairman did not want to wwait 30-days to be paid by American Home Guard. So Cheryl (an AHG Claims Representative) told me to pay the repairman directly and that they (American Home Guard) would reimburse me. I sent AHG the "paid in full receipt" and Instead of reimbursing me they cancelled my policy and reimbursed me only half the full year that I paid! I paid a full year policy in October 2016 and they cancelled my policy in January 2017. So, I paid a full year policy and paid for my own repairs. I am going to pursue legal damages and file a complaint with the Better Business Bureau.

D
Deanna Haarmeyer
1/7/2017
I forgot to mention in my previous post, I went on the AHG website and entered my information to receive a quote with my Texas address and was given the opportunity to put my credit card information to purchase a policy. So how many more Texas Homeowners are going to have to endure the aggravation that Darice and I have. Again DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!!

D
Deanna Haarmeyer
1/7/2017
I have a similar complaint as Darice. I called in a claim for my heating unit and ac/heat fan on 12/22. I was told they were no longer servicing Texas due to fraudulent claims, even though I had not received any written notice. I asked to speak to a supervisor and was transferred to Joe who said he would give a message to Jim Connors. I spoke to him the following day and I explained that my claim should be honored since I called my claim in prior to being notified in writing of the policy cancellation, he put me on hold and then transferred me back to the claims area. I have called a minimum of 20 times, either I'm told to leave a message or I get a run around from the person that... Read More

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Darice Power
Fort Worth, Texas
1/5/2017
I have a valid contract with American Home Guard since 8.12.16. I notified them of a problem with my home heating system or HVAC around 11.23.16. They actually started the claim process on 12.6.16. They contracted a HVAC repair service to do the work. The hired company determined that the unit could only be replaced and not repaired. After multiple unanswered calls, texts, and emails they finally acknowledged my claim in an email dated 12.18.16. Once they realize you are filing a claim, they do not answer calls or return phone messages. I was also asked to communicate by text message from their rep and those went unanswered along with multiple emails as well. The requested documentation... Read More

Client Services  
Official Response

Client Services of American Home Guard Home Warranty
In response to this review, this will confirm that attention was fully serviced to the policy holder with respect to the submitted claim. American Home Guard responds accordingly and in a timely professional manner to address any and all issues as they are presented to the Company. Be assured that we value and appreciate all of our clients, each and everyone is very important to us and we do our utmost to handle their requests and follow through to the best of our abilities in keeping them satisfied with the services we are able to provide. Our Claims Specialists offer a variety of ways to communicate be it via email, telephone or text contact. During the entire time of this particular claim, the policy holder was made aware of the status at each step. At thorough and complete evaluation of the circumstance and situation from the technician service call(s) and diagnosis of the state of the HVAC unit at the policy holder residence, it was concluded that this system had a pre-existing condition which ultimately could not be repaired. In this instance, the warranty policy terms and conditions do not allow for replacement of the system in question. It is then suggested that the policy holder may seek advice through their home owner's insurance policy as it is above and beyond what American Home Guard is able to cover and for which we cannot be responsible. In conclusion, we have done everything on our side to have the situation diagnosed with review from all documentation provided to us from the dispatched contractor, and we stand by our responsibilities in addressing the issue. We do not under any circumstance "avoid" our duty to our clients.
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