🇵🇷 Important Hurricane Maria Update from our Headquarters

American Home Guard Home Warranty Review


Rating: 8.6 / 10 (Excellent)
506 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner.
 Learn more.
American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo/Hybrid
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

Latest American Home Guard Reviews

8.44
Based on 506 Reviews from American Home Guard customers
Loading Reviews ...
R
ruth m
Jackson, Mississippi

10/16/2017
My husband and I had just purchased a home. After renting at first when we bought our first home we realized that we are responsible for all the misfortunes that happen. We heard from some friends that we should get a quote from ahg and I haven’t been disappointed since.


M
mona l
Boston, Massachusetts

10/16/2017
The Contractor arrived on time and corrected the problem faster than expected. I appreciate good customer service, but I appreciate problem solving more and I have always gotten that from AHG.


K
katy n
Boston, Massachusetts

10/16/2017
Prompt, friendly, concerned about my problem.The contractor was here within 2 hours. Very impressed with the company. I have no complaints with American Home Guard.


J
joyce k
Costa Mesa, California

10/16/2017
The contractor came on time, and fixed the problem in no time. It was done in under an hour. He was professional, courteous and polite. Customer service is always great with setting me up with someone to fix my homely problems.


M
marrietta e
Jackson, Mississippi

10/16/2017
I was pleasantly surprised at the efficient response time by the service company who called me to set up my appointment the next day. The repairman was skilled and completely fixed garage door opener. Better than I could've expected!


L
laurence l
Costa Mesa, California

10/16/2017
The most recent call for service was for the built in Microwave.The technician determined that the microwave had to be replaced. No discussion or haggle. Quick clean and friendly. Very satisfied with this company and every repair we have needed from AHG.


E
evelyn s
Jackson, Mississippi

10/16/2017
Our water heater broke down and we were able to get a contractor the same day. The unit was replaced with a new unit in a timely fashion. The customer services at AHG were very good and helped me find someone to get the job for me quickly and efficiently.


G
Guillermo d
Jackson, Mississippi

10/16/2017
Another great service call. Came in, listen to my concerns, assessed the problem and proceeded with the repair. It was a simple repair, but a service call nonetheless.


B
Betty G
Las Vegas, Nevada

10/16/2017
I've only had to use the services a few times in the past few years. When the technicians came arrived they were great. I had to order a specific part once that took a few days to arrive for my washing machine. The second time was for my dish washer. The service was once again handled by the same technicians this time they fixed the issue without having to order any parts. The last time was my hot water heater. This time I got a local plumber sent by AHG. He completed the work quickly and I haven’t had any issues since signing with american home guard.


M
micheal s
Brooklyn, New York

10/16/2017
We have been associated with AHG for the past four years. Two of those years we rented the house and felt that AHG provided us with a program to protect our home. Every time that we called AHG we received prompt efficient service that was of a high quality. Our recommendation is that all home owners should have the services of AHG!


Start your review for
American Home Guard Home Warranty

Our Partner
8.6 / 10
  • 5-Star Rated Contractors
  • Comprehensive Referral Program
  • 24/7 Reliable and Fast Claim Services
  • Full 30-day Money Back Guarantee 
  • Recognized for Best Overall Service in 2015