American Home Guard Home Warranty Review


Rating: 8.1 / 10 (Excellent)
49 Customer Reviews - see all reviews
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How is American Home Guard rated?
8/10
Plan Value
8/10
Customer Experience
8/10
Contracts
9/10
Restrictions
8/10
Contractor Network
8/10
Customer Base

American Home Guard is a home warranty service provider that caters to homeowners and real estate professionals across the country. The company currently offers three home warranty plans. American Home Guard covers major systems and appliances with an optional list of covered items for a more comprehensive home warranty plan.  

Coverage

Red Plan – Major Systems   

  • A.C / Cooling
  • Heat / Furnace  
  • Electrical
  • Plumbing
  • Plumbing Stoppage
  • Water Heater

White Plan - Major Appliance

  • Washer / Dryer
  • Refrigerator
  • Oven
  • Microwave
  • Stove / Cook Top
  • Dishwasher
  • Garbage Disposal

Blue Plan - Combo Plan

  • A.C / Heat
  • Electrical
  • Plumbing
  • Water Heater
  • Washer / Dryer
  • Refrigerator
  • Oven
  • Microwave
  • Stove / Cook Top
  • Dishwasher
  • Garbage Disposal
  • Garage Door Opener

Optional Coverage

  • Pool      
  • Central Vacuum
  • Plumbing Fixtures
  • Septic Systems
  • Ice Maker (In Fridge)
  • Lighting
  • Spa
  • Additional AC Unit (Each)
  • Additional Water Heater ( Each)
  • Additional Heat Furnace ( Each)
  • Lawn Sprinkler System
  • Roof Leak
  • Well Pump
  • Stand Alone Freezer
  • Sump Pump
  • Second Refrigerator

Fine Print

American Home Guard carries a full 30-days money back guarantee on labor and services. The company also promises to process request 24/7 and dispatch a local technician within 24 hours.

American Home Guard - Final Thoughts

24/7 claim processing and a 24 local technician dispatch are just two of the good reasons why American Home Guard is simply one of the best home warranty services in the country today. Its extensive list of standard and optional covered items ensures that homeowners are able to protect themselves against costly home and appliance repairs.

 

 

 

 

 

 

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Latest Reviews

6.02
Based on customer reviews
49 Reviews
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D
Darice P
6/22/2017
Fraud alert! I paid for their warranty service and received a contract. My heater went out in the coldest part of the winter in my area of Texas. American Home Guard sent technicians to my home. The technicians (two from the same company) recommended replacement of my unit because it could not be repaired. American Home Guard tried to avoid payment by trying to cancel my policy. They gave the reason that they no longer serviced the state of Texas. They serviced Texas when I bought the contract and at the time my heater went out. They are in breach of contract and will not do anything about it. They do not return phone calls or emails. These people are all criminals - Cheryl,... Read More

D
Darice P
6/22/2017
This company is a fraud. I paid for the warranty and my calls were ignored. My heater went out in the middle of winter. American Home Guard sent technicians to my home. Their own technicians recommended replacement of my unit because it could not be repaired. American Home Guard tried to cancel my policy to avoid payment. This happened in November 2016. It is now June 2017 and they have done nothing.

R
Robert C
Frisco, North Carolina
6/9/2017
I really really wish I could give this company a negative rating. I called on 5/22/17 for a claim on a hot tub that stopped working. As of today (6/9/2017) I still have not gotten anywhere with getting someone to come out to diagnose the problem much less repair it. Oh, they sure were quick to charge my credit card when I signed up for it but ask for an email or phone call to know where the claim process is.....forget about it. I've called 7 times & each time I have repeat the problem despite them saying that they are just taking notes. I'm also told each time that they are experiencing a high volume of repairs.......sounds like a standard line to me. I spoke with a so called supervisor... Read More

M
Marilyn M
6/8/2017
I would never do business with this company again! I have had home warranties in the past and cancelled them due to bad service! I thought maybe this time would be different! I was wrong! I called the company on 5/26/2017 to take out a policy with them. The annual premium was only $350.00 and the services fee when someone had to come up was only $45.00 Too good to be true!! They were supposed to e-mail a copy of my policy as well as one through the regular mail. I called at least 6 times over the next week to let them know I never received a copy of my policy either by e-mail or in the mail. I finally realized they were just telling me what I wanted to here. I sent them a email... Read More

L
Lucielle K
6/6/2017
A number of months after I purchased my warranty my dishwasher gave out and needed to be replaced. The claims department told me I could buy a new one and they sent me a check for $500 towards replacement. Good job guys.

J
Jose S
Edgerton, Wisconsin
6/6/2017
I had a bad problem with my Air conditioner last week. When I called in to file the claim and told me that I could use "Franks HVAC Repair". I was so happy they let me use him because he always did a great job. Very good job.

T
Terry
Chandler, Arizona
6/5/2017
If I could give a negative, I would. As a Real Estate Broker we try various home warranties to know which we can confidently recommend to our Clients based on our own experience. We have tried many over the years. American Home Guard was very difficult to file a claim with, called the toll free claim #, was placed on hold 3x with a recorded message - for over 10 minutes. Went to the web site, their response was to transfer me to "info" no response after 5 minutes. Finally talked to someone and they said they would have a plumbing tech contact me, that didn't happen. Decided this way too difficult so decided to cancel, emailed them and told them I wanted to cancel due to unsatisfactory... Read More

D
Debra E
, Tennessee
6/2/2017
F****plus Customer service very poor! They don't cover anything they on your contact! Don't even deserve one star! Stay away from this company!!!

G
George E
Boise, Idaho
5/28/2017
I happen to be one of American home guard's vendors. We service HVAC & Major Appliances. I have been with them for 10 years, they've sent me a large amount of work. Had to write them a review after all this time. They have been extremely fast with payment. If you are a contractor or technician you should speak with a gentleman by the name of Avery.

G
Garth W
Clarks Summit, Pennsylvania
5/28/2017
After a lot of shopping around I decided to go with American Home Guard because of the rates and customer service representatives. Marcus was extremely helpful guiding me through the whole sign up. The only thing I disliked was that my policy had to be signed digitally I prefer good old fashion mail. I gave them 5 stars because they have came out twice so far since I signed up and replaced my microwave and garage door motor.

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