American Home Guard Home Warranty Review
46 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.
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46 Customer Comments & Reviews
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Interesting that you call this one of the best. This is not my first Home Warranty company and it's one of the absolute worst! First of all, they sent me a contract by email and suggested that I print it out, which I did. The sales representative advised me to make changes to the hard copy and send it back, With The Changes noted. I did exactly that. When I had a claim about six months later, I called the company and put in a request for service. They refused my claim because they said I was supposed to have called them with any changes and that the item was not covered. I explained what I was told by the sales representative but it fell on deaf ears. They never called me back. I had to... Read More
I am a customer of AHG. This is the worst company in terms of response and customer service. I have a had a claim open for 30 days and they cannot find a technician in my area who will fix my appliance. I have asked for a manager to call me back and all I get are empty promises. I wish they had a rating a less than 1 star because that is what they have earned.
Scammers!!! They are super nice when selling you the warranty. I signed up with them at first, but when I read the contract ( ALWAYS READ THE CONTRACT!!!) there were so many clauses that could be used not to give you service (I.e. their contractor may ask to see your maintenance records up to 3 years in order for company to replace something that's not working). I canceled them next day of course. They would not refund my premium. Three weeks passed and I kept calling them about my refund. The response was always the same... " I don't know what happened with your refund, someone will call u back on that". Of course nobody calls you back. I had to file a dispute against them with my... Read More
Do not take american home guard service. They have the worse customer service. they expect you to find your dealers for them. they pay dealers late. very unprofessional company . they are not open 7 days special hours limited. no a very happy customer . i have now canceled them and they do not return calls no mgmt avail runs shady , operations have different answers change names etc.
Long story short, rude and he care about is making a sale. I am a home buyer and calling around to see which home warranty would be best for me, as I explained to the sale person. I called to ask for more info on their coverage to see if their policies fit my new home. The sale agent did not want to listen to what I want to cover, he was more interested in giving me the sale pitch and he said everything would be covered. I didn't want to give him my full name or any contact info because I did not want to get hundreds of phone calls from different home warranty companies later asking me if I would like to buy coverage from them. I told him I just want to see if the systems I am worried... Read More
1)IMO American Home Guard Salesman use false statements about what is covered to sale warranties. Company management simply relies on the fine print of the warranty to refuse coverage of just about everything. Although salesman make statements in complete conflict with there contracts to sale the warranty. Management is unconcerned. 2) AHG advertises as a 5 star warranty provider and top rated but does not disclose who and where these rating come from. IMO There are no such rating for this company which amounts to false and misleading advertising which is consistent with the endorsed fraudulent sales practices of their employees. 3) When an issue arises, the company cannot... Read More
Thought I was getting a deal to get this coverage included with the purchase of my home. They rave about 24/7 support. In reality, someone will answer the phone 24/7, but they can't help you. They will take down your name and number and "forward it" to the right department for them to contact you. You will never receive a call back! Ever! Have been trying to get a gas leak fixed for months on my heater. Called multiple times. Nothing. Finally paid out of pocket because the nights are getting colder. Called to cancel the policy, they "forwarded" my info. I know how this story goes... I can't believe this company hasn't had a class action lawsuit yet. I did look them up on the BBB, guess... Read More
The lighting in my bathrooms went out. The outlets work in the main bathroom but don't work in the master. Neither of them have lighting. We called American Home Guard over 30 days ago for a inspection and repair to be done. We call every other day to follow up. To date we still don't have a resolution . I would not recommend them to anyone.
I purchased their comprehensive policy in February 2017 and filed a claim for an electrical repair June 3,2017. No repair service ever contacted me and after multiple phone calls saying they were working on it, I decided to cancel my policy. I also reported them to the Pennsylvania Bureau of Consumer Affairs. I requested refunds which are pro rated and cost an additional handling fee of $75, I am still waiting for my refund as of Sept 11,2017. This place seems like a scam to me and should not be on your recommend list Barbara Anne Martin
I tried making one claim with this company and i was given misinformation. I was told the claims process could be made 24/7 days and that was not true. The company doesn't have 24 hours availability. After i tried to make a claim the person i spoke with told me that i would have someone contact me back within 24 - 48 hours. When i didn't receive a call back i called again and they had no record of my original call/claim. I tried to file the claim again but i was told that my warranty didn't cover plumbing and i informed the person that my warranty did cover plumbing. Long story store...No one came out, no one took my claim, and customer service stucked!!!! I have canceled my warranty and i... Read More
- 5-Star Rated Contractors
- Comprehensive Referral Program
- 24/7 Reliable and Fast Claim Services
- Full 30-day Money Back Guarantee
- Recognized for Best Overall Service in 2015