American Home Guard Home Warranty Review
1,058 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.
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1058 Customer Comments & Reviews
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Do not take american home guard service. They have the worse customer service. they expect you to find your dealers for them. they pay dealers late. very unprofessional company . they are not open 7 days special hours limited. no a very happy customer . i have now canceled them and they do not return calls no mgmt avail runs shady , operations have different answers change names etc.
AHG was quick to take our call and get the contractor we needed to our home.The person taking the call took all the needed information to help get us to the right person. Our contractor was convenient not even 2 miles from our home. The work we needed done was done quickly and explained to us on what happened and how to prevent an issue in the future.
I have had other home warranties in my past and have had conflict with some of them to. American home guard has treated me like family and have yet to have conflict with them. They have proven to me that they genuinely care for the customers. I am excited to continue my business with americas best home warranty.
American home guard has been such a great help to me and my home. When my heater broke this winter and my house was freezing. I contacted ahg informed them that it was urgent and they told me they would get right to work. A few hours later I got a email from american home guard with the name of the contractor and the number. The next day my heater was working again!
I had American home shield for 3 years now. In the beginning they were ok. Our hot water heater went out on a weekend and AHS refused to escalate it to an emergency situation even though it was 20 degrees outside and I have younger children, I had to hire my own contractor. It was a disaster and cancelled. Then I switched to American Home Guard and explained my issue they said they wouldn’t cover it because it was a pre existing condition. However they helped me find the cheapest technician even though I had to pay out of pocket and I wasn’t even a customer and they helped me when I needed them. Just signed up for the next 10 years because of their service.
The American Home Guard representative was very helpful. He took the time to go through my policy and make sure what I was asking for was covered. The service technician was on time, and explained what he was doing.
American home guard has been easy to work with and quick to resolve my issue. the service contractor called the morning of to be sure to set up a time. He was very respectful, professional and helpful with any questions I had.
American Home Guard contractors are the BEST They areefficient, and polite. I've been with American Home Guard for 5 years and I have yet to be disappointed with their service or the service techs that they assigned.
I purchased a home warranty after hearing about my friend talked about american home guard covering his fridge. I didn't want to have to stress about that after I just bought a new one. So I signed up to american home guard and have placed a few claims already and they all have went smoothly with no cost for the parts. Thank you for giving me one less thing to worry about.
I was so happy to renew my coverage with American Home Guard. Once my policy expired I made sure to renew as soon as I can.. They are always a delight to deal with and are always quick to get the job done. As long as I own a home it will have the coverage of american home guard.
- 5-Star Rated Contractors
- Comprehensive Referral Program
- 24/7 Reliable and Fast Claim Services
- Full 30-day Money Back Guarantee
- Recognized for Best Overall Service in 2015