American Home Guard Home Warranty Review

Rating: 8.6 / 10 (Excellent)
1,058 Customer Comments & Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?


Contract & Price
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.


Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
Typical Systems Benefit Limit

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer


For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service


Maintenance Records Required for Service?
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
BBB Rating
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded

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1058 Customer Comments & Reviews

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Karen B
Canoga Park, California
Do not take american home guard service. They have the worse customer service. they expect you to find your dealers for them. they pay dealers late. very unprofessional company . they are not open 7 days special hours limited. no a very happy customer . i have now canceled them and they do not return calls no mgmt avail runs shady , operations have different answers change names etc.

Washington, District of Columbia
AHG was quick to take our call and get the contractor we needed to our home.The person taking the call took all the needed information to help get us to the right person. Our contractor was convenient not even 2 miles from our home. The work we needed done was done quickly and explained to us on what happened and how to prevent an issue in the future.

Washington, District of Columbia
I have had other home warranties in my past and have had conflict with some of them to. American home guard has treated me like family and have yet to have conflict with them. They have proven to me that they genuinely care for the customers. I am excited to continue my business with americas best home warranty.

American home guard has been such a great help to me and my home. When my heater broke this winter and my house was freezing. I contacted ahg informed them that it was urgent and they told me they would get right to work. A few hours later I got a email from american home guard with the name of the contractor and the number. The next day my heater was working again!

Michael M
Secaucus, New Jersey
I had American home shield for 3 years now. In the beginning they were ok. Our hot water heater went out on a weekend and AHS refused to escalate it to an emergency situation even though it was 20 degrees outside and I have younger children, I had to hire my own contractor. It was a disaster and cancelled. Then I switched to American Home Guard and explained my issue they said they wouldn’t cover it because it was a pre existing condition. However they helped me find the cheapest technician even though I had to pay out of pocket and I wasn’t even a customer and they helped me when I needed them. Just signed up for the next 10 years because of their service.

Manassas, Virginia
The American Home Guard representative was very helpful. He took the time to go through my policy and make sure what I was asking for was covered. The service technician was on time, and explained what he was doing.

New York, New York
American home guard has been easy to work with and quick to resolve my issue. the service contractor called the morning of to be sure to set up a time. He was very respectful, professional and helpful with any questions I had.

Dallas, Texas
American Home Guard contractors are the BEST They areefficient, and polite. I've been with American Home Guard for 5 years and I have yet to be disappointed with their service or the service techs that they assigned.

Phoenix, Arizona
I purchased a home warranty after hearing about my friend talked about american home guard covering his fridge. I didn't want to have to stress about that after I just bought a new one. So I signed up to american home guard and have placed a few claims already and they all have went smoothly with no cost for the parts. Thank you for giving me one less thing to worry about.

Hialeah, Florida
I was so happy to renew my coverage with American Home Guard. Once my policy expired I made sure to renew as soon as I can.. They are always a delight to deal with and are always quick to get the job done. As long as I own a home it will have the coverage of american home guard.

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