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Medical Guardian Medical Alert Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
 
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How is Medical Guardian rated?

Breakdown

5.0/5
Monitoring
4.8/5
Equipment
4.8/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 4.9 / 5 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their caregivers.

The company offers professional monitoring from their 13, U.S.-based, 24/7 monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations.

Furthermore, its state-of-the-art smartwatches put Medical Guardian at the forefront of technological advancement in the realm of medical alerts. Medical Guardian scores highly with us for its diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 4.8 / 5

Medical Guardian offers five easy to use and install devices with that can be equipped with optional fall detection and your choice of landline, cellular, or mobile/GPS connectivity.

They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons.

Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Other devices offer even longer battery life—up to seven days.

Medical Guardian recently introduced the Guardian Mini. The unit is quite petite, weighing in at just over an ounce and measuring 1.38 inches across. You can wear it on a lanyard or clip it anywhere on your person with the clip that's included.

Medical Guardian offers a mobile app that can be set up to issue a variety of alerts to family members. For family members and caregivers who prefer not to install the app, alerts can be delivered via text message or email.

The company’s latest product is the MGMove smartwatch, powered by AT&T 4G LTE. The touch-screen device has a multitude of features that combine the conveniences of a smartwatch with the functionality of a help button. It can report emergencies to the monitoring center using the SOS app, track their steps to keep up with their daily goals, check the weather at any time, and set reminders. The watch can also be used as a messaging device between the user and their Care Circle members.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Bracelet
Mobile/GPS Battery Life
168 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 5 / 5

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry.

Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service.

With state-of-the-art servers and telecommunications equipment, Medical Guardian's monitoring centers are capable of 100% redundancy even under the most severe scenarios.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract and Price - 4.8 / 5

Medical Guardian provides free activation for all their standard medical alert systems. Shipping is free when you sign up for a quarterly or longer contract.

Medical Guardian offers free equipment for two of its five products. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. Its newest product, the MGMove smartwatch, has a purchase price of $199.95 and a service plan that costs $44.95. It offers enhanced features such as reminders and messaging. The lowest-cost option from Medical Guardian’s line of on-the-go and at-home medical alert devices includes a free neck pendant or wristband with a call button.
Medical Guardian does not require customers to make a long-term commitment. You can pay for service monthly. However, the company discounts its prices when you select the quarterly or annual payment option.

Starting Prices per Month

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None
Equipment Fees
Varies by product.
Free Trial Period
None
Cancellation Policy
Medical Guardian will refund any prorated amount due based on the date the equipment was received, minus a $50 restocking fee as outlined in the Terms of Service.

Medical Guardian Reputation

Reputation and Certifications - 5 / 5

Medical Guardian devices have won numerous consumer honors. Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with the organization. That rating is at odds, however, with the poor rating awarded by customers who review Medical Guardian on the BBB website: Just 1.1 out of 5 stars.

The company earns an impressive 4.6 out of 5 stars from customers who review it on Google.

Trustpilot users aren't enthusiastic about Medical Guardian, however, and give the company a "bad" rating of 1.7 out of 5 stars. Medical Guardian does take the time to check and respond to consumer reviews.

Medical Guardian monitoring services are certified by Underwriters Laboratories, The Monitoring Association, and Factory Mutual.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
11.0 out of 5
BBB Rating
A+
BBB Neutral Reviews
0
Date Collected
2023-06-27

Disclaimers

Contact & Additional Information

Homepage URL
https://www.medicalguardian.com/
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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609 Customer Comments & Reviews

Loading Reviews ...
M
Molly L
8/20/2018
So far this has been a great system for my 95 year young Dad. Easy to charge and not too heavy to wear.

A
anniebeewalker
8/19/2018
Fortunately, so far I have not had to use my Medical Muardian, but the set up process went fine and I liked the savings by paying for one year in advance. It gives my children and me a nice confident (safe) feeling. I just heard a story about a 50 year old lady who died of a stroke due to being alone while her husband was on a fishing t rip. No one found her for two days. Of course, most of at age 50 would never even consider having a Medical Guardian.

G
Gail S
8/19/2018
Great device, service and support. No problems with anything. Thanks for giving us a piece of mind.

M
Monika H
8/17/2018
Medical Guardian is on it! My father fell....and didn't even hit the button but was crawling across his floor to get to his living room....and must have laid on the necklace while crawling. They called me right away...and I went to check on him and found him laying on his kitchen floor. Without that, there's no telling how long he could have laid there until I found him. Highly recommend this company and their quick response.

S
Sirena B
8/17/2018
I now have a piece of mind now that if needed mom has away of getting help with just a push of a button

C
Carolyn W
8/16/2018
I have just had Medical Guardian for a couple of months but each time I test I always get an answer. It is comforting to have someone answer when I call. The call takes a few seconds longer than I would like but I live in a remote area.

M
Medical G  
Official Response

Employee of Medical Guardian Medical Alerts
Carolyn, thank you for the review. We're happy that you are comforted by the responsiveness of our team when you call in for testing. Please don't hesitate to reach out to our Customer Care team if you have any concerns about your device. They are available at 1-800-313-1191. Hours are 9 a.m to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Thanks again for reaching out!
B
Bonnie S
8/16/2018
I have an older sister who lives many states away from me. She does not have any family nearby. Her health is failing and she's pretty much become a house body because she needs oxygen and is very weak. I was worried about her falling all the time. Then, I decided to get her Medical Guardian. I am so relieved and she, herself, is very relieved, as well. She doesn't feel ALONE anymore and it's given her great peace of mind. The people I ordered it from were very helpful and completely put my mind at rest. I had read reviews online about these medical systems and this one was ranked very high. That's really what swayed me.

Renee F
8/16/2018
I got the medical alert bracelet for my grandmother who is ill. Most days she is home on her own because I work. So the medical alert is great for her. That way I know that help is alway close by.

P
Patricia S
8/16/2018
The whole process from purchase to installation was very efficient and easy. My husband is a fall risk and for some time I have been unable to leave the house. Hopefully he will not have to use the system but having it gives me the peace of mind to go about other business.

K
kris c
8/15/2018
My friend is very happy with your product; it's so much more comfortable than the previous device she wore. Your staff was extremely helpful and informative. BRAVO!!!

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