Medical Guardian Medical Alerts Review


Rating: 9.3 / 10 (Excellent)
421 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.

How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
8/10
Contract & Price
9/10
Reputation

Overall Rating: 9.3 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 10 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 9.9 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 8 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 9 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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421 Customer Comments & Reviews

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Paul C
Huntsville, Alabama
1/19/2017
Everything came as ordered. Set up was easy and the rep on the phone walked through each step with professionalism. All equipment work great and the response test went smoothly. The only thing about the equipment is the watch type button appears to be cheaply made. The bottom itself is fine, just the band that comes with it. Not sure how long it will last.


J
John
Rockford, Tennessee
1/17/2017
Easy setup and great people on the phone.


Ame S
Farmington, Michigan
1/16/2017
The transaction was very quick. The security specialist was very knowledgeable and able to thoroughly answer all my questions to make my decision easier. Competitively priced and fast ship.


S
Steven M
San Antonio, Texas
1/15/2017
My sales representative was Lenny. He was very courteous and understanding of my needs during our phone conversation. He made me feel relaxed and answered all my questions to my satisfaction. Prior to calling, I had investigated several other companies and systems and I was pretty sure the Premium Guardian system was the system I was going to get I like ordering things like this over phone instead of online because I want to hear directly a person and I like to ask questions. It gives me a better feel for the company and how they do business than just filling out an order online. Lenny made me feel confident that I had made the right decision. I had specific questions on the response... Read More


B
Betteray4403@aol.com
Fort Lauderdale, Florida
1/14/2017
I called several medical alert companies and found this to be the best with no contracts or "processing" fees. The sales rep was wonderful and sincere.


D
Diane
Auburn, Washington
1/12/2017
I am disappointed in your company so far. I placed an order last Friday and at that time George who took my order said we would have it by yesterday, January 11 or today, January 12. I just received a message that the order would be shipped today and will not be received for a week. My father is 97 and I believe he needs your device immediately. I believe George misrepresented the reality of when the order would arrive. I believe it was making promises to make a sale.


A
Anne G
Bel Air, Maryland
1/11/2017
I just set up my Guardian service and have not needed to use it yet. Knowing it is there and working properly gives me the peace of mind and security I need. The set-up process was handled efficiently, though the call-back process for registering my additional wristband kept me on hold for 46 minutes! Although I am pleased with the quality of my Guardian Medical Alert System, I am disappointed that the cost of adding fall detection is too expensive for me. That is the main reason why I wanted a service like this. I think fall detection should be included with the base price, not as an added charge. This is the second time I've written my review but when I click on Submit Review,... Read More


David A
Sebring, Florida
1/11/2017
We're very pleased with the quality of the product and feel assured that it helps maintain the safety of our mother. I would have given a 5 star rating had it not taken several days and phone calls to get the device activated. I sat in que a couple of times in excess of 20 minutes, and left at least two messages that were never returned. That was a little disconcerting. When I finally got a live person, the set up was quick and easy, with one glitch. The wall mount device had a defective battery which had leaked and so I had to run to the store for replacement batteries. Would I buy it again? Yes.


C
Cathy
Royalston, Massachusetts
1/10/2017
Product came packaged well. The instructions were very clear and setup was simple. Everyone we spoke with was knowledgeable, friendly and helpful. I would recommend this product to others


John P
New York, New York
1/10/2017
Excellent customer service and sales!



Top Rated
Our Partner
9.3 / 10
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment