Medical Guardian Medical Alerts Review

Rating: 9.3 / 10 (Excellent)
421 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.

How is Medical Guardian rated?


Contract & Price

Overall Rating: 9.3 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 10 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Lifetime Warranty


Monitoring - 9.9 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 8 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees

Medical Guardian Reputation

Reputation - 9 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded

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421 Customer Comments & Reviews

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Laura '
Wyandotte, Michigan
Product arrived very quickly, within 2 days of phone order. The fall device did not function during the testing process; waiting for replacement, which is coming on Monday. Customer service seems very good thus far. They were helpful on the phone during the ordering process in addition to follow up. I like the aspect that all operators are 911 certified and operate out of the U.S. We chose the Home Guardian, which is wireless; no need to have a phone line. The customer service rep suggested that this might be a better option compared to the Classic Guardian, which requires a phone line. If phone services go down, there is no protection. So the Home Guardian is a better option. The other... Read More

Robert W
Buffalo, New York
the medical guardian is a great thing to have. It was accidentally pushed while installing and a voice came on and asked if I needed help... It was good to know it actually worked... The installation however did not go as instructions said. . For older seniors who do not do much of this kind of set up it was frustrating.. The instructions said you just need to plug it in.. Not so, had to call tech service to see how to do it and had to use phone line and line that came with it, one goes to in and one goes to out. took a couple of tries to get it right... For future customers it would be a good thing to explain and even have pics to show how to do this... I could not get out... Read More

Sherri D
Greenville, South Carolina
The unit works off cell towers in your area and we could not get a signal at our location which was surprising because it is not in a rural area. They sent a another unit which connects to the phone line in the house which worked fine. The landline model is cheaper per month and covers a larger area. I didn't give them a higher rating because the person who sold it to me didn't tell me there were two choices. Customer service has been very helpful with set up and switching out the unit.

Lori B
Greenwood, Indiana
Bill was extremely helpful and knowledgeable. Returned my calls promptly and explained everything thoroughly. Only con was ordered unit on tues. Was told it would ship Wednesday and possibly have by friday. It did not even ship til friday.

Willsboro, New York
In speaking with Gia via chat and on the phone, she was very very helpful. A pleasant lady. If anyone is interested in a Medical Alert System to give these folks a call and ask questios & I am sure you will be treated as an individual and receive answers. Just waiting to receive my system & thought it would be here by tomorrow (Sat.) but now looks like Monday, but that's ok.

Bellingham, Washington
System seems to be working Ok no Emergency's yet. So all is good.

Judy H
Pittsburgh, Pennsylvania
It came charged and worked well from the beginning. When I called to activate the man was very cheerful and willing to help me. Getting started was a seamless experience. I especially like that the alert around my neck is so light weight.

Matthews, North Carolina
I liked the helpfulness of the customer service rep. She walked us thru the process of activating the base unit and provided other useful information. The wireless base unit is great because we can plug it in anywhere in the house without worrying about a phone jack. When testing the unit, the voice came thru loud and clear on the base unit. The only criticism is the way the lanyard cord is structured. You can pull out some slack to position the pendant at the breastbone but there is no good way to secure that cord once positioned. It eventually slides lower and for a short person like my mom, she could accidentally activate it by leaning against kitchen counters. We hope we won't need it... Read More

Reno, Nevada
If you have to call these people to have replacement parts or tech support forget it...The recording of the music over rides the sound of the selections and you will wait forever to get and answer...

Larry H
Roseville, California
I am very pleased with my Guardian. The service in getting it was excellent. It is easy to wear around the house and when I travel. I feel safe and secure now that I have it and I do not worry about falls any more. Larry Holloway

Top Rated
Our Partner
9.3 / 10
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment