Medical Guardian Medical Alerts Review


Rating: 9.6 / 10 (Excellent)
450 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.
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How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Contract & Price
10/10
Reputation

Overall Rating: 9.6 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 9.5 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 10 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 9 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 10 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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450 Customer Comments & Reviews

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C
Cindy T
Seattle, Washington
5/16/2018
very pleased with unit and service. Thankfully I have not had to use it for real yet!!


C
Carol J
Dallas, Texas
5/16/2018
I live alone and have medical concerns. Feel safe when I see it blinking it’s little blue light. Accidentally pressed button and was called immediately. Sleep better. Also good for safety.


E
Edward F
Phoenix, Arizona
5/16/2018
Everything has worked as advertised. I test the system every month and the response has been timely and comprehensive. Since I am 85 and live alone, this has been a great relief for my family, but my younger sister still calls me every afternoon! Excellent product, reasonable price and reliable service-no problems.


C
Carole
San Jose, California
5/16/2018
It took way to long for someone to answer the line! I hate this product!


C
Carol
Dallas, Texas
5/16/2018
I am so much more at ease now that I have medical guardian. Before I signed up for it I worried about needing assistance and not being able to reach help. I use the wrist band and know help is only a push button away.


C
Cheryl T
Dallas, Texas
5/16/2018
I bought the alert system after a fall and a terrible broken femur. I was alone and had to endure terrible pain to move on my back to get to my phone. Fortunately it was being charged and the wire was within reach from the floor. I was very frightened as no one would know I was painfully injured. During months of recovery I researched online to find an alert system. I never want to be without a way to get help. This alert system works very well as I found out when I accidentally pushed the button. They responded promptly and I spoke with a person and they sent email messages to my family who called me to check up. All was well and I feel confident with this system.


K
Kathy H
Denver, Colorado
5/16/2018
I do feel safer wherever I go, whether it is around my home or going for a walk.


S
Suzanne R
Osprey, Florida
3/16/2018
I have just renewed my medical guardian for the second year. I have not had to use it for an emergency situation, however I have accidently activated the alert button and I got immediate response from the monitoring center asking if I needed help. I have the unit with a G PS. I live alone, but I am very, very active outside the home and I feel so secure that I have this equipment if I need it. I recommend this 100 percent.


Gloria J
San Angelo, Texas
3/11/2018
Poor service. Takes more than a minute or more to answer alert. the call center is always too busy to take calls. They ask you to leave a message but it takes at least a full day to call back. The call center is not staffed well enough to provide a good response.


David K
O'Fallon, Missouri
12/5/2017
I had mobile help equipment before I switched to Medical Guardian and mobile help was a nightmare! In six months to a year I had AT LEAST 100 false "fall detected" alerts! I now have had Medical Guardian using the active guardian unit for a week and am much happier! ONE false "fall detected" alert in a week instead of usually multiple per day previously! Oddly that one happened when I removed the unit from the charger which was on a chest at neck height and placed it around my neck? Also, only ONE piece of equipment to deal with instead of 3 previously! AND that piece of equipment only needs charging every 3 - 5 days instead of daily! Negatives? Only one. Monitoring is about... Read More



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9.6 / 10
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  • Mobile (with GPS) & Fall Detection systems available
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