Medical Guardian Medical Alerts Review


Rating: 9.3 / 10 (Excellent)
421 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.

How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
8/10
Contract & Price
9/10
Reputation

Overall Rating: 9.3 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 10 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 9.9 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 8 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 9 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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421 Customer Comments & Reviews

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P
Pat F
Lawrenceville, Georgia
1/28/2017
I'm wearing my necklace, but I haven't had to use it yet


G
Gene W
Madison, Alabama
1/28/2017
My Premium Medical Guardian service is less than a week old. I have tested it once, and was answered within twenty seconds. The operator was able to tell me my exact location. He confirmed that the GPS function enabled this and that he would have been able to activate 911 service in the local area. This fulfills my expectations for the system admirably. I am also satisfied with the quality and performance of the Premium and its charger. I find it to be well made and conveniently small. I believe that I can expect reliable service. My AT&T cell signal at home is always green (strong). It was my choice to get the Premium device, with no landline connection as used in the basic MG... Read More


S
Scott M
Kailua, Hawaii
1/27/2017
Ordered 3 days ago -- not yet received; shopping and ordering process were fine.


M
Mike D
Austin, Texas
1/27/2017
Device seams to work well and easy to use. My only complaint is it took about 3 minutes for the operator to answer when we did our test. Hopefully it is quicker for a real issue.


M
Mary B
Vandalia, Illinois
1/26/2017
I began researching medical pendant systems on Google and quickly determined that Medical Guardian was the one that covered everything I was looking for. I went to the website and soon received an email followed by another email with more information about the system. I then received a call from Mr. William Corson who was very helpful with making my decision. The system came today and I have it installed and tested now. I believe having this will bring peace of mind to my husband and myself as well as the rest of my family and friends.


D
David Y
Dahlonega, Georgia
1/26/2017
When I called Medical Guardian's 800 number, I was fortunate enough to get John Mapp. He carefully explained the features of the various choices in plans, what each did, in such detail that I went to the MG website and learned that everything was pretty much as John had described it. I called the number on the web site and again got lucky, or perhaps all of MG's phone agents are this good. At any rate, Michael answered my call and spent 20 minutes going over my needs and what would be the best fit for me. He also persuaded me the annual rate was the way to go, and then told me that if I was a veteran, he could give me an additional discount -- I wound up with a system with a lot more... Read More


C
Cathy
Upper Marlboro, Maryland
1/26/2017
We are not off to a good start. I did not receive the lock box as promised. When I called to report this, reaching someone in customer service took forever. I was promised overnight delivery of the lockbox. This was yesterday afternoon. It has not come yet nor do I see that delivery is even pending. The product itself works well and was easy to set up. But if anything happens emergency personnel can't get into my house without breaking the door lock. Not a happy camper.


Patti A
Beaver Falls, Pennsylvania
1/26/2017
Such wonderful customer service!!!! Very helpful and gave detailed information on their product and services. Very affordable and fast delivery! I would highly recommend!!!


J
Jeff
Pickerington, Ohio
1/24/2017
Medical Guardian is very easy to work with, they are not high pressured and they offer different product systems that will meet the customer's needs, and that is probably why they are rated as the #1 Medical Alert System in the majority of the research reviews. George Marquez did an outstanding of explaining and recommending a system that fit my Mother's (88 years old) lifestyle..


Wanda L
Mishawaka, Indiana
1/24/2017
The ordering process was efficient & received the alert product in promised 2 days, free shipping! Set up was easy following good directions! It works!!!! Have had a couple test alerts & operators are right there to check on my dad!!!



Top Rated
Our Partner
9.3 / 10
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment