Promoted
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Super Home Warranty Review
ConsumersAdvocate.org
129 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Super Home Warranty
129 Customer Comments & Reviews
Loading Reviews ...
This company is a RIP OFF. In reading the other reviews below, same issues, spoke to 30 people there. Everyone saying they will call you back but never do. Waiting on hold waiting for them to answeran hour at a time, only to be hung up on before they say hello. No one authorized to make a decision, no vendors available. Shuffling you around and putting you on hold for hours! This company needs to be shut down! They take the monthly payments in, but never resolve anything!!
Well, let me start by listing the names of everyone that said they would call me back and never did: Brianna, Miriam, Patrick, Xavier, Eric, Mike, Portia, Leticia, Charlie, Nick, Brittnay, Kirsty, Janet, Jatin, and Harry.
Approval reps are argumentative with technicians while on site with their customers.
They own us a lot of money, and have acknowledged it. However, nobody will call be back nor have any funds be released.
don't waste your time or money with this company, they will rip you off
Terrible home warranty company. they will charge you $400 to run the camera in plumbing to figure out what's wrong before they will decide whenever or not they can fix it.
Very poor service. Stay Away from this company. They salespeople mislead you, and after one year I tried to cancel. They promised it would cancel, but they kept charging. I disputed with the credit card company, but this company is very shady. Also, they raised the warranty premium significantly, and really not worth the price. You can never get anyone on the phone when you need something. Stay away.
Absolutely Terrible! Honestly wish we had read these reviews. They deserve to be shut down and should be made to refund everyone's money!!! I wish I had time to write this months ago, but I am just now finding time. Out of all the home warranties we have had in our 20 years of owning many homes, this is by far the worst. We spent MONTHS getting NO response with a leaking fridge!!!! - Finally got a response which was that they did not have any one contracted with them that was qualified to work on built in refrigerators! Well, that would have been a nice thing to note in their policy before we purchased it! Then, they FINALLY - and this was after losing hours and hours and hours of my... Read More
They took 4 days to decline a claim for the hot water heater. Can not be used for landlords as claimed. The law in AZ requires that you have hot water fixed in 24 hours. Will use fine print to deny all claims saying they are preexisting.
Buyer beware!! If I could give this 0 stars I would. The first time we tried to use this service, we signed up for dryer vent cleaning that was listed on our coverage. There was no other information other than 'dryer vent cleaning.' We paid the $75 copay and had a technician come out to the house. When he arrived, he told us that he could not clean the common flexible style vents, only the rigid style vents. He also wanted to charge us an additional $250 for the service. When I called Super asking why they had not let us know about what dryer vents they can clean, I was told it was our responsibility to tell Super about the type of vent. They also refused to refund the copay even though we... Read More
Their customer service is absolutely horrible. They never want to help. This is now my second time having to deal with them. I live where it is not cool. My AC is not working and they want nothing to do with fixing it for 1 to 2 weeks......to me this is completely unacceptable since the tech was here and knew exactly what needed to be done. The lady I spoke with in customer service was beyond rude. wouldn't let me ask my questions and wouldn't explain why this was acceptable. I WOULD NEVER RECOMMEND THEM!!!
Terrible customer service!!! My family and I are staying home due to COVID 19 and our AC has been out for over a week. They sent a tech out and he explained to me my outside unit needed to be REPLACED as well as the inside unit that broke over a year ago when Super did a quick fix. I have been on hold several times asking for a supervisor because I am in Texas and its been over 80 degrees. They are only willing to cover a PORTION of the outside unit. Why do you buy a home warranty for over $800 when they will not cover what they say they will. They have continued to LIE TO ME about a supervisor being on a conference call. They have promised me they will make sure they call me back...This... Read More
very poor warranty companies waste of money will not pay for anything. no good.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone