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Super Home Warranty Review
ConsumersAdvocate.org
129 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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129 Customer Comments & Reviews
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I don't really know where to begin. My refrigerator quit working at my rental property, so I called them immediately. They got a tech to my rental a couple days later. The tech missed his first two appointment times and barely spoke English. He was supposed to call me after he was done, but that never happened. I called Super the next day and they said they never received the report from the tech. I then called the repair company requesting that they contact super. Called super again the next day and they said that they received a partial report and could not fix the refrigerator until they received a full report. I requested that they assign another repair company three separate times -... Read More
Not worth the headache. Go with a more established warranty company. Super uses Realtors to drive them business and doesn’t follow through on fixing consumer issues. (Unless you are a realtor)
2 weeks ago my Furnace stopped working in 13 degree weather. I called 5 times before finally having someone answer. They sent out a technician who "did a temporary fix" but had to get the OK from the company to order parts. 5 days later he contacted us stating the parts had been ordered and he could fix the issue permanently. The furnace still is very loud and not working appropriately, however I was billed my 75$ copay. When I contacted super again they stated they would send someone out to re-check. No one came. I called yesterday to check for an update and they stated they where not sending someone as " it is on its last legs but not completely broken and a fix would cost them... Read More
Customer service simply never picks up the phone. You can wait forever but no one will answer.
Horrible, unresponsive, policy is misleading. When the repair person was sent out to fix my dishwasher, I was told the bottom rack needs to be replaced. Per my policy all parts and components of the dishwasher are covered. Hello super is trying to twist the policy and say that the dishwasher rack is not a primary component. In fact , their employee Charlie told me I can wash my dishes without a rack to justify the companies position that it is not a primary component. I would love to see how this can effectively be done. I’m sure any rational person would disagree. Very dishonest. Needless to say they lost a customer and I will be spreading the word.
I have never dealt with such a unresponsive company. They even billed me for a repair they never made. I've been waiting for that repair for 4 weeks now. Every time I call Rachel says she's getting it to Christina to make a buyout offer. What the heck does that mean? I want it repaired, not a buyout.
We've used Super for 1.5 years and are regularly disappointed. While they honor what is contractually covered, getting technicians out to fix issues after diagnosis has taken more than 6 weeks (and even 8 weeks) on more than one occasion. The technicians they send have been hit or miss, with issues being misdiagnosed. Additionally, customer service is generally poor, as is responsiveness. I have waited on hold for more than 15 minutes plenty of times, just to be disconnection once through the queue. I would absolutely not recommend.
They sent a technician out to service our hvac, we do not have any heat. The first technician was 2 hours late and left without fixing the issue. The second technician stated the issue but told the company that the issue was a pre existing condition! We were floored and I asked if the tech was psychic. They refused to pay for the repair, meanwhile we have had no heat for 3 weeks since this has been ongoing with Super. We had contact with Rodrigo, Larry and then Charlie who promised to help sort this out but they all ghosted us. My husband was finally able to tell them that it had to be covered, the unit just broke and they finally agreed. Charlie was supposed to arrange for the... Read More
Terrible customer service. We were told that they will send email for date and time for tech to come out, but never got call or email from them. No one came to fix our water heater.
Do not schedule repair appointments in a timely manner. Repair person came and made the problem with the refrigerator twice as bad as it was. Now...they just won't bother to have them come back. Hang up on you in the middle of calls. I've requested a customer service supervisor to call back...we will see if that happens. I'm not optimistic. When I called earlier this year about air conditioning problems, was told it would take 1-2 weeks to get someone out to look at it. I told customer service the temperature was around 100* degrees and that was not acceptable. They still refused to help. I paid a company of my choice to come repair. They have the audacity to send me an email... Read More
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone