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Super Home Warranty Review


ConsumersAdvocate.org Rating: 2.5 / 5 (Average)
129 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
 
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How is Super rated?

Breakdown

0.0/5
Transparency
3.8/5
Claims Processing
4.0/5
Coverage Options
0.0/5
Additional Benefits
4.5/5
Customer Experience

Overall Rating: 2.5 / 5 (Average)

Super is a subscription-based home repair and maintenance service. The company offers three plans starting at $64 per month. All plans include both appliances and systems. Customers have the option of customizing any plan to cover a wide range of home features, including pools and spas, well pumps, and duplicate appliances. Super is one of the more expensive services out there and its plan pricing and coverage limit structure is among the most complicated we've seen. For example, the price of any plan you choose will increase if you have a larger home because rates are established according to the area of your home. Even a careful reading of the company's sample contract leaves many questions unanswered. But the company doesn't limit the number of claims that you can make and some system coverage may be unlimited, depending on the plan you choose. In addition, by adding the It's Covered option to your plan, some appliance and system parts that other home warranty companies exclude are included.

Coverage

Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Per Term
Term Benefit Limit
$30,000

Coverage Options - 4 / 5

Super offers three home warranty packages: the Security, Signature and Lux plans. The more you are willing to pay for a plan, the more appliances and systems are covered. Super helps and encourages customers to perform routine maintenance on their homes. Once you are an established customer, Super will send you updates when normal maintenance tasks should be performed throughout your home. Subscribers have the option of engaging one of Super's contractors to perform the work, with deductibles ranging from $75 to $149. Super also protects against unknown pre-existing conditions, which are often excluded from most home warranty contracts.

Specialty Items and Additional Coverage

Super's service stands out for being highly customizable. Customers can select a plan that generally suits their needs, then add custom coverage to suit their particular home's features.

What does Super cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Instant Hot/Cold Water Dispenser
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Air Conditioning (Including Ductwork)
  • Heating System (Including Ductwork)
  • Garage Door Openers
  • Toilets
  • Built-in Whirlpool/Jetted Tub
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garbage Disposal
  • Stand Alone Freezer
  • Hot Water Dispenser
  • Pool & Spa
  • Central Vacuum
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Exclusions

For a full list of Super exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Lawn Sprinklers

Contract & Price

Contract Details

Annual Premium
Starting at $449
Minimum Contract Length
1 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

The minimum annual premium with Super is $449 annually. That price applies to homes under 1200 square feet in area and located in Arizona. Premiums for larger homes are higher, as they are for homes located in more expensive parts of the country. Other contract features are on par with competitive home warranties. You are not required to sign up for a full year of coverage, but if you sign an annual contract, you'll receive a discount off the monthly price. Super coverage for existing homes that are not on the market begins 15 days after you make your first payment. That's a somewhat shorter waiting period than some competitive plans offer. Super has a pretty standard cancellation clause. You can cancel within 30 days and receive a full refund, minus the cost of any repairs the company performed during the covered period. However, the company also charges a $50 cancellation fee.

Sample Contract

Super provides a sample contract for potential customers on its website: Super Sample Contract

Cancellation Policy

Agreement can be cancelled by you within thirty (30) days of the Plan Effective Date, and a full refund will be made. You may cancel this Agreement more than thirty (30) days after the Agreement effective date, and you shall be entitled to refund of the pro-rata Agreement charge less claims paid, any unpaid service fees, and a $50 administrative fee. Cancellation of this plan must be in writing.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
15 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
60 days

Claims Processing - 3.8 / 5

Super makes it easy to submit claims by offering online, mobile, email, and telephone contact methods. Customers can submit an unlimited number of claims during a covered period, however the company places a cap on the dollar value of claims you can submit in a year. Coverage limits increase as you step up to Super's more expensive plans. Under no circumstances will the company be responsible for more than $30,000 in repairs, no matter which plan or upgrades you choose.

Super Reputation

Company Details

Year Founded
2014
NHSCA Membership
Number of Employees
11-50
BBB Rating
A+
Date Collected
2021-09-09

Reputation - 4 / 5

Super is accredited by the Better Business Bureau and has an excellent A+ rating. The lack of client feedback on the site may be interpreted as evidence of customer satisfaction with their product, or alternatively, attributed to their limited, six region coverage area. Nonetheless, the company seems to enjoy a positive reputation, as evidenced by their #TestimonialTuesday posts on Twitter.

Contact & Additional Information

Homepage URL
https://www.hellosuper.com/
Company Phone
(844) 997-8737
Headquarters Address
120 2nd St, San Francisco, CA, 94105
Year Founded
2014

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129 Customer Comments & Reviews

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R
Rachel L
12/3/2021
I've only had Super for less than five months and have made only one claim. This single claim has been absolutely horrendous. I've had to call multiple times, I've been told misleading things, and had them close out my issue without anything being resolved. I've had to call multiple times and talk to tons of people with no resolve in sight. I'm currently in the process of figuring out how to cancel the policy so we can move to someone else. I've rarely had such horrible service and I have pretty much nothing nice to say about this company. The app isn't even well designed or user friendly -- it glitches often and gives very little information or flexibility.

spike49er78
11/30/2021
Horrible service. Our oven went out, contacted super on October 6, 2021. Took 3 weeks to resolve then they said that they would issue a check and as of November 30th NOTHING!! The6 just don’t care. No one is held accountable.

S
Sarah P
9/27/2021
Finally, a company is bringing home warranties into the 21st Century. And, I like that they're an ethical company doing things right. It's about time. Love Super!

N
Neal
9/19/2021
Called Super with the HVAC. Dispatched servicer to my place the very next morning. Professional, friendly, following safety protocols, and was respectful. Great service & coverage. Thank you!

M
Michelle B
9/19/2021
Fast and efficient. Pricing and coverage are transparent and were as promised when we signed up. Prompt resolution to our claim. Very happy so far.

chadgreenstrong
9/19/2021
Grateful that my realtor recommended a Super warranty when I bought my house. So many breakdowns just in the first year, and I didn’t have to worry about any of it.

D
Doug H
9/19/2021
No one ever wants to deal with having to call the Warranty. Super makes everything easy going and stress free. Great service I would recommend them.

R
Raj N
9/19/2021
Been with Super for 2+ years. Their techs are professional, courteous, and on time and the Uber like tech/delivery experience is amazing. Thank you Super!

J
Jason C
9/18/2021
Great team. Great service. Professional and personable. Worked out all details to win me over.

benniferlem
9/16/2021
Great group of people at Super. I like using the app better, but their customer service people are also really great.

Top Rated
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  • Appliance-only, systems-only, or combination plans available
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  • No home inspection required
  • File claims online or by phone
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