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Super Home Warranty Review
ConsumersAdvocate.org
129 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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129 Customer Comments & Reviews
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Terrible service! They don't come, they don't let you know, they don't update their website. In my opinion it a total scam. Luckily I did not pay for it!
I am with super from last two years. i am disappointing, They file the claim and charge money on credit card but could not fix the problem and when we complain they say if our tech come to your house either he do something or not, we will charge for doing nothing. They also drop the call in middle of complaint.
We just bought a home in the Dallas, Texas area and the home warranty we purchased was through Super. We had heard good things about them and they were not the least expensive option by far. Our first claim was for a washing machine. We called to see if it would be covered, assuming it wouldn't be because it did not come with the house. We were told it would be covered and a service repair tech was assigned to come out. The repair tech never came, but called and said he knew what the problem was and thought the machine needed to be replaced. For TWO WEEKS we called to get resolution. We talked to 5 different customer service reps. Each time, we double checked to see if the machine was... Read More
Terrible service, terrible technicians who can't do repairs and who Super will standby no matter how many times they never show up for appointments, lie to the customer or show inability to do the work. He's the full account of what happened. On 8/31/2019, I contacted Super to request service on my fridge as it stopped cooling, service was scheduled on Tuesday 9/3/2019 and a technician came out,after spending 2 minutes the technician said that the board needed to be replaced and that they will contact me as soon as they had the part. A week later I was contacted to schedule the service, one the scheduled service day (12-5 window for appt), the technician called and said he'll be late and... Read More
DO NOT USE THIS COMPANY.
They refuse to cover vendors that aren't one of they're providers, even when they aren't available to take your call in such an emergent situation, and you have an active flood going in your home so you have to get it stopped. They weren't willing to meet in the middle, or pay what they would have paid if it was their service provider. They are a sham, don't care about your home, and are looking for any reason to not cover.
We canceled our policy after that needless to say.
Just wanted to put in a word for this company. I have seen them respond quickly and efficiently to my claims. I respect the decisions that they have made and think they are committed to being the best home warranty company out there! I hope they continue growing and improving. I recommend them to everyone I know who is looking for a home warranty company! A+
TERRIBLE COMPANY AND WORST EVER. THIS COMPANY IS A FRAUD. LAST YEAR WAS MUCH DIFFERENT. THEY CLAIM NOT TO COVER SOMETHING THAT WAS IN FACT COVERED LAST YEAR. THEY ARE HORRIBLE!!! CHARLIE ACTS LIKE A DARN CAR SALESMAN. THEY TREAT YOU AS THOUGH YOU ARE STUPID. TIME TO REPORT TO THE BETTER BUSINESS BUREAU AND LOCAL CUSTOMER ADVOCATE NEWS STATIONS. SO FRUSTRATED... THEY ARE JUST AS BAD AS AMERICAN HOME SHIELD. ALL OF THESE HOME WARRANTY COMPANIES ARE NOTHING BUT SCAM COMPANIES. I HAVE HAD ENOUGH. I WOULD RATE A "0" IF THE OPTION WAS PROVIDED.
There are so many home warranties you can use but don’t use this one. I had a claimed and they took 10 days to get back to me. It was the dryer, the door didn’t lock and it was making a sound. The technician said it had to do with the exhaust and Super wasn’t going to pay. I called and told them why wasn’t the door fixed that I understand about the sound but they said it was the same problem, which it was a lie, the “professional “ left the dryer unhooked from the exhaust and left the pieces of the dryer out. I have to get a real technician to come fix it, someone I have to pay even though I’m paying for Super. What a rip-off!! Be careful they are stealing money.
Hello Super Home Warranty. Worse company ever, don't waste your time, or your money with this company. Your house will burn out, and you will have to do it on your own, before they do something. They just want to steal your money. Do it yourself, or go somewhere else. Honestly, with this reputation, I don't want to trust any other company, and I rather expend in repairs myself, than giving my money to someone who will just steal, and not care.
Super is cutting back. No longer paying for top notch contractors. Wanted to pay the plumber $80 per hour instead of current rate of $130. They will be losing the good contractors and will be just like the rest of the home warranty companies. Putting on a bandaid... plumber was waiting on hold with Super for 30 minutes to get approval to make the repair. It wasn’t like that six months ago when I had another plumbing issue. Their quality of service is declining.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone