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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Super Home Warranty Review
ConsumersAdvocate.org
129 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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129 Customer Comments & Reviews
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I choose Super for my Home Warranty from various options. BIG MISTAKE. It has been TWO WEEKS since I submitted a claim for a WATER LEAK in my house. They were very fast in sending a technician to look at the issue, but that was it. After the technician came, I never heard anything back from Super or the Plumbers. I have reached out to Super MULTIPLE times and keep getting the same response, "Oh, no. The technician never filed a claim. We will reach out to them and make sure they file the claim. We will call you tomorrow." "I called the technician but they did not answer. I left a voicemail and hopefully they will return my call. I'll call you tomorrow." "The technician is going to submit... Read More
I filed claim for them to inspect 2 AC units. While the technician was there I asked him to look at my heaters as well. Came back the AC units were working but the heater needed a repair. After two weeks of my calling (you call and are put on hold for a minimum of 15 minutes and then your disconnected) they finally call me to say the claim is disallowed because it is July. If I had called in October it would be covered. I did not have them come out for the heater they found it while looking at HVAC. Totally a scam, they keep telling there were "sorry" they could not cover the claim.
Go somewhere else for warranty NEVER use super.
MM
I'm on day 10 without cooling during the hottest days of the year, despite contacting Super every day. I bought a plan that covers AC up to $10,000, but Super just called to tell me they will only replace the broken coil if I pay a hidden fee of nearly $2,000 to upgrade a different part of the AC. When the technician came by (which occurred on day 9 without AC), he said the whole system needed to be replaced, but now Super tells me only the coil needs to be replaced, but that it can't be replaced without replacing the compressor, which they will not cover because the compressor itself is not broken (despite what the technician said). Fundamentally, they have utterly failed us. They... Read More
TL:DR: Go with a different warranty company. Any other company. This company is a scam. I'm experiencing the same issues that a lot of these recent reviews are complaining about. They sent a repair company out to fix my fridge. They came out with the wrong part and are blaming Super for ordering the wrong one. I've called Super twice during business hours and gotten a voicemail so I left messages. I called their emergency answering service and left a message with them. I've sent a message through their online portal and emailed about 4 times. It's been 2 weeks, and still nothing. I filed a complaint with BBB and still nothing. Hopefully they're going out of business so no one... Read More
You can never get anyone to answer the phone, and they don't call you back when you leave a message. Also, their "partners" are not necessarily qualified to do the work they are contracted to do.
Awful company. Do not use. They won't answer emails or answer the phone during their normal operating hours. They sent a tech but refused to cover the broken part (which was completely covered under my warranty plan). I've been without AC for weeks.
we had insurance with super in 3 years, they always to decline every time when we filed claim . they like collected your money but when you need them to cover repairs, they always decline.... this company look like a fraud company
I waited a VERY long time to get a human to answer the phone. Just to be told "we don't cover that." This was my first experience with this company, and I'm regretting my decision to join already.
Hello Super is a disaster of a company with terrible customer service and even worse -- they lie!!!
Purchased an $800 policy for my new condo only to be told after 3 months and 4+ servicing appointments that the unit was not covered under warranty. I will never ever recommend this company to anyone.
Please do not give them your money. Find a company that will value your time and will be helpful during already stressful situations.
I have been a customer of Super home warranty for since October of 2018. I had switched to them because I was recommended by a colleague of mine after being swindled by American Home Shield who had refused to fix a plumbing issue in my condo. I was told by my colleague who had been cheated by American Home Shield herself that Super actually covered what they actually sold. So I went ahead and decided to give Super a try. Before I signed up, I thoroughly consulted with my super agent and thoroughly read over the policy I was interested in. After the consultation, I felt pretty confident that I would be covered significantly if something happens to my house. I was dreadfully mistaken.... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
