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Super Home Warranty Review
ConsumersAdvocate.org
131 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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131 Customer Comments & Reviews
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Hello Super is a disaster of a company with terrible customer service and even worse -- they lie!!!
Purchased an $800 policy for my new condo only to be told after 3 months and 4+ servicing appointments that the unit was not covered under warranty. I will never ever recommend this company to anyone.
Please do not give them your money. Find a company that will value your time and will be helpful during already stressful situations.
I have been a customer of Super home warranty for since October of 2018. I had switched to them because I was recommended by a colleague of mine after being swindled by American Home Shield who had refused to fix a plumbing issue in my condo. I was told by my colleague who had been cheated by American Home Shield herself that Super actually covered what they actually sold. So I went ahead and decided to give Super a try. Before I signed up, I thoroughly consulted with my super agent and thoroughly read over the policy I was interested in. After the consultation, I felt pretty confident that I would be covered significantly if something happens to my house. I was dreadfully mistaken.... Read More
Super is a joke. I called to report my pool heater was not working, they said they could not have some come out to inspect it since everyone was busy. I had my own guy come out and he said it needed to be replaced due to wear and tear. Super rejected the claim and said it was too expensive. I had a second guy come out and he said heater needed to be replaced and gave a lower price. This time Super said it was rejecting the claim because it was a pre-existing condition. It was extremely difficult reaching anyone, had to call in tons of time. Bottom line- they will try not to cover any expensive repairs so that they never lose money on a policy. Stay away!
This is a terrible company. Stay away. The first time I called it was due to an AC leak in the attic. They sent someone out who looked at it and left. I had to hire someone to fix it. Still, they billed me $125. Amazing. I also bought extra coverage that covered my sprinkler system. When I called they were a week and a half getting someone to come look. When I call them they say it was hit by lightning, which it certainly wasn't. Even their service guy reported it was absolutely not lightning related. That was a week ago. Still no one calls me back about getting it fixed. This is the second time that something is very clearly covered under their terms and they just do... Read More
Please do not buy this warranty. I made the mistake of purchasing for my new condo in Chicago. BIG MISTAKE. My HVAC system was having issues. Guy came out told me he didn't know what the problem was. Super sent somebody else out to look and they say they'll order the part. It's been two weeks and no response or communication from anyone. I call super to ask what the status is, they have no idea and direct me to call the guy directly. I didn't have his info so I call and the guy says he ordered the part but has no idea when it will come in. Then he says the earliest he can come to repair the system is in another 1-2 weeks because he's booked solid. I raised this issue two months ago in... Read More
I called on 4/29 because my AC wasn’t cooling. A service tech came out a couple of days later to find out the problem. There’s a leak and I need to replace my unit. I wait and wait. No one calls. Now it will be over a month that I’ve been living in Texas with no AC with temps as high as 92 degrees. HelloSuper dropped the ball time and time again. Promises of callbacks that never happened. Placing the blame on the servicer not responding to their calls. And when I mentioned that maybe they should look into a different servicer they said they would. Again, no calls back. No follow up. When I finally got ahold of someone, they saw no record of anyone contacting a different servicer in my... Read More
I have had horrible experiences with Super over the past few visits. I have told them multiple times I cannot have a phone at my work and also my husband at best is sporadic in answering his phone and also the cell coverage is bad in our location. The last two visits they have been able to get the technician out to our home, despite the missed call, and requests to update a phone number. This last time (yesterday) my husband was off of work and waited all afternoon for the technician to call, they didn't call the number that rings all of our phones. We called Super and spent about 2 hours with running around to finally get a hold of someone. The technician was unable to come last night but... Read More
Please don't use this company. The people the deal with is horrible, they ask you what works for you, then they do the opposite. This company takes your money and don't fix nothing. Come with all type of excuses on why they not fixing your stuff. So you waste $75 everytime you call them. When our year is up will not be using them again. Scam Scam Scam.
This company is a scam. Do not use! Use vague language in policy of not normal wear and tear to not cover items specifically stated in the contract. Provided inspection report showing it was working at the time of home purchase and all necessary maintenance documentation. They are still refusing to cover for the simple explanation of not normal wear and tear.
In addition, they will never call me back to talk about the claim. Any updates they send via email outside of business hours so if I respond I get a generic email back to contact during business hours.
I love my Super Home Warranty! I am a Realtor in MD and wanted to research a few companies for my clients. I happened to speak with Dilyana. She thoroughly explained the program and benefits. I decided to get coverage for my own rental property. Low and behold my heat pump failed within a few months of getting it. Then midsummer the air conditioner stopped. It would have cost me $2200 if I hadn't had the warranty. They even gave me a huge discount on Freon; it's very expensive and it usually isn't covered in most home warranties. I decided to get coverage for my own house that is only three years old and on Thanksgiving Day the heat stopped working. They were right out there the next day,... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Super is one of the more expensive services out there and its plan pricing and coverage limit structure is among the most complicated we've seen. For example, the price of any plan you choose will increase if you have a larger home because rates are established according to the area of your home. Even a careful reading of the company's sample contract leaves many questions unanswered. But the company doesn't limit the number of claims that you can make and some system coverage may be unlimited, depending on the plan you choose.
In addition, by adding the It's Covered option to your plan, some appliance and system parts that other home warranty companies exclude are included.